Outsourcing

10 years ago

Sorry, can't help you a lick...BUT...

It's good seeing a face that hasn't been around in a while.

Hope all is well with you.

Carry on........

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RRG 10 years ago

Just curious what you're selling in one cold call.
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gurugrimmer

10 years ago

Have you tried ODesk... there are guys on there with lots of reviews... Really you need to get these people on a call to interview them... hire individually... and buet their balls on the call. If you say... "I'm not sure you have what it takes" and they cry and have a paddy or just buckle... they won't be able to cold call. There's a lot more I can tell you about the hiring process, but that gives you a good start!

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PanteraIM

10 years ago

Most of the one call supersalesmen are working for themselves in their own businesses.

One call closing requires a lot of training, skill and experience. You also need to SUPPORT your salespeople by having a script and a sales funnel already set up for them to follow.

It isn't fair or realistic to expect people to close on the word 'Go'. It's just not going to happen if you can't do it yourself and can show them/coach them how.

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Deidra Renee

10 years ago

Originally Posted by PanteraIM

Most of the one call supersalesmen are working for themselves in their own businesses.

One call closing requires a lot of training, skill and experience. You also need to SUPPORT your salespeople by having a script and a sales funnel already set up for them to follow.

It isn't fair or realistic to expect people to close on the word 'Go'. It's just not going to happen if you can't do it yourself and can show them/coach them how.

I've done it over and over again....I promise, so me doing it myself is not the problem. But I just hired 2 people and will see where it goes but thanks to everyone for their input/information.

Thanks
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davidbatchelor

10 years ago

Originally Posted by Deidra Renee

I've done it over and over again....I promise, so me doing it myself is not the problem. But I just hired 2 people and will see where it goes but thanks to everyone for their input/information.

As a professional Telemarketer, I am very curious what you are marketing that gets the sale on only one telephone call.

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David Batchelor

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Deidra Renee

10 years ago

Originally Posted by davidbatchelor

As a professional Telemarketer, I am very curious what you are marketing that gets the sale on only one telephone call.

Seriously? Professional as in you've worked in a callcenter and never closed over the phone? or just working from your home? I've worked in a callcenter and sold a $20 discount card..over the phone, worked for another one and sold advertising on a refrigerator magnet to businesses..over the phone, worked for a carpet cleaning company and transferred the calls to the supervisor once the customer agreed to get a room estimate over the phone and she closed the sale..over the phone. And no I'm not a supersalesman, when I had those jobs I hated them and only worked at 2 of them for about a month, worked at the carpet cleaning place for about 6 months until it closed down.

Anyway, I've sold websites and Press Releases over the phone as well as telemarketing services to insurance agents. I don't know why I would have to go to an insurance agent's office to explain to him how I will be calling and setting appointments for him on his/her behalf, that can be done over the phone.

I really don't see the need to go to someone's office to tell them about a website you can build. I know a lot of people do that, but I don't get it. What do you take with you? A piece of paper showing him a drawing of what you would be doing? Your portfolio? That can be shown via email. It's unneccessary and a big time waster in my book. You're taking time out of your day as well as theirs, but to each their own I guess.

I didn't make this thread to discuss whether or not a one call close is possible, I don't think Yellowpages sets appointments to sell websites, they just train people to sell them.....over the phone. I don't think a *professional* telemarketer CAN'T sell anything over the phone. So I guess you mean you're a professional APPOINTMENT SETTER. No offense, but it's a difference. Just look at any job ad in the sales category. They have ads for telemarketers and they have ads for appointment setters, some of the appointment setting job offers clearly state *this is not a telemarketing position, you will only be setting appointments for our _____* Moral to the story, if you can only set appointments and are unable to sale over the phone, you are simply just an appointment setter. Obviously this is just *MY* opinion.

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davidbatchelor

10 years ago

Notice I said Telemarketer and not tele sales I am surprised they use different terminology in the USA. I have never seen an ad for an appointment setter over here in this part of the world.

And yes, seriously. I have built a sufficient business as a result of my telemarketing skill set.

So what do you say if the potential client wants a face to face meeting?

Thanks
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David Batchelor

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Deidra Renee

10 years ago

Originally Posted by davidbatchelor

Notice I said Telemarketer and not tele sales I am surprised they use different terminology in the USA. I have never seen an ad for an appointment setter over here in this part of the world.

And yes, seriously. I have built a sufficient business as a result of my telemarketing skill set.

So what do you say if the potential client wants a face to face meeting?

Of course I will meet with that person if they feel they MUST meet with me (I've only been on one appointment) but if I didn't feel it was worth it or I just didn't want to do it, I wouldn't. It's as simple as that. When you work for yourself you can choose to run your business the way you want. If you want to turn down everybody that feels the need for a face to face meeting, you can. If you don't want to, don't.

I know a lot of people on here go by what everyone says you must do (not saying you, just in general) and if you don't do it, it won't work. I don't do that, I do what I want to do and I DON'T want to do face to face meetings, it's a way to let them know that a face to face meeting isn't necessary before they even think about asking you for one. For instance if you're selling a website; during the conversation you can let them know that if they want to see your portfolio all you need is their email address to send over the samples or whatever, face to face meetings are absolutely a non factor in my business. But appearantly that's just me. Oh well, if it ain't broke don't fix it.

But I'm not about to keep going back and forth with you lol You keep going on your meetings or doing what ever it is you do and I'll do what works for me, I don't make cold calls for myself anymore anyway and yes, the people that I hire....close over the phone.

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maricelu 10 years ago

Originally Posted by Deidra Renee

Anyway, I've sold websites and Press Releases

Press Releases - I remember that too. Wondering where is Joe now... :0)
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PanteraIM

10 years ago

Originally Posted by davidbatchelor

As a professional Telemarketer, I am very curious what you are marketing that gets the sale on only one telephone call.

I am living in NZ too.

You should check out the company Gopher if you want to see a company do extremely well one call closing.

Gopher is the a premier SMB partner of Google and calls to AUS/Phillipines and NZ. The business is basically a giant phone room working the leads they got signing up people to their free business directory.

Originally they were upselling their free users to upgraded accounts for small businesses. It was shady.

I did a short stint working there but left because I felt their business practices were unethical. Not because of how they were selling it, but because of the sort of claims they were making to people about their directory's performance, how much they'd make from signing up etc.

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you cant hold no groove if you ain't got no pocket.

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davidbatchelor

10 years ago

Originally Posted by PanteraIM

I am living in NZ too.

You should check out the company Gopher if you want to see a company do extremely well one call closing.

Gopher is the a premier SMB partner of Google and calls to AUS/Phillipines and NZ. The business is basically a giant phone room working the leads they got signing up people to their free business directory.

Originally they were upselling their free users to upgraded accounts for small businesses. It was shady.

I did a short stint working there but left because I felt their business practices were unethical. Not because of how they were selling it, but because of the sort of claims they were making to people about their directory's performance, how much they'd make from signing up etc.

I am very familiar with Gopher and the negative press they receive in the business community. They are known for hounding people until they give in and not for their one call closing, unless someone has a free listing with them in their business directory to start with. Even after that free directory listing when Gopher makes the first call, not a lot join and that is when the hounding starts.

We should connect sometime seen as you are in New Zealand. I just sent you a skype request

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David Batchelor

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kellyyarnsbro

10 years ago

Why not give a try at odesk, had some before and it works greatly. Ask them to do some tests and talk with them via skype so you can see it for yourself.

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mrcghill

10 years ago

You should try easyoutsource.com

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Ahlairiue

10 years ago

Originally Posted by Deidra Renee

Has anyone ever worked with Global Sky? I'm looking to outsource telemarketing..not scared, just don't have time for it anymore. The problem is a LOT of people that claim to be supersalesmen are scared to one call close.

I don't do appointments, (just my preference we don't need to get into the *build a relationship first* or whatever, I just don't do appointments)so if you've heard anything about this company or know of a good telemarketer (company or individual) please let me know. Thanks!

Have you thought about using an outsourcing tool like Fivver? You can find quite a few people willing to do all of the things that you don't have time for or want to do and it's affordable as well...

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Deidra Renee

10 years ago

Originally Posted by Ahlairiue

Have you thought about using an outsourcing tool like Fivver? You can find quite a few people willing to do all of the things that you don't have time for or want to do and it's affordable as well...

I've used Fiver before for different things, but I've never thought of using anyone on Fiver for telemarketing. I'll look into it if these 2 don't work out. Thank you.

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Successful People

10 years ago

Originally Posted by Deidra Renee

I've used Fiver before for different things, but I've never thought of using anyone on Fiver for telemarketing. I'll look into it if these 2 don't work out. Thank you.

Can you give me more information on exactly what you are looking to outsource. I own a professional call centre, just curious about what you would like to achieve

Thanks

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richrajeevkistoo

10 years ago

Deidra - I totally agree with you. I used to cold call to customers and sell Holidays for over 5 k to complete strangers and close in one call back in the days.

You can sell almost anything on the phone given the right setting and yes, it sucks to hear a no 90% of the time... but when you get a sale it kindda saves the month..

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kellyyarnsbro

10 years ago

What's Global sky? haven't heard of that yet, do you work with them or you work for them? Anyway, there are lots of legit outsource out there that has good talents.

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MaxwellB

10 years ago

The problem is it will take an offshore center like Global Sky much longer to close a sale/get an appointment etc then an american center. So right there your wasting time and money and having a foreign agent sell for an american company.

I know another call center and they have done web design sales, over the phone on one call before and it took over 40 hours to get one sale. So if your prices justify that, and you have the capital to invest to make that worth it then go for it. This company is exclusive to their current client so no they would not be able to work with you.

Another call center owner I know said they have done one call closing for web design as well and it took them 22 hours per sale....which is less but he said he would never do it again because his agents literally hated every minute of it and it just really burnt them out and couldn't motivate them, to take 22 hours to get a sale is a long freakin time haha.

So if you want a true closer, someone who can close like you, not just a telemarketer or telemarketing company but someone with real skill, good luck finding them because they are already working closing deals and making a lot of money.

Otherwise you need to have the budget, I would say a good 15k to invest in a telemarketing campaign that will give a company enough time to really get good.

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davidbatchelor

10 years ago

Originally Posted by MaxwellB

he said he would never do it again because his agents literally hated every minute of it and it just really burnt them out and couldn't motivate them, to take 22 hours to get a sale is a long freakin time haha.

Exactly what I thought.

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David Batchelor

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mert

10 years ago

Yeah I heard about the company. This company has a territory somewhere in metro Manila Philippines, they are almost 8 years in service. They have a sister company, which is Outbounders.com who is also the leading telemarketing agency in the Philippines.

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davidbatchelor

10 years ago

Originally Posted by mert

Yeah I heard about the company. This company has a territory somewhere in metro Manila Philippines, they are almost 8 years in service. They have a sister company, which is Outbounders.com who is also the leading telemarketing agency in the Philippines.

Have you used them?

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David Batchelor

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TheBigBee

10 years ago

Deidra,

For the love of life, please do not pay a telemarketing company to close anything for you. Only hire them to set appointments for your closers. The incentive for them to close your sales is diminished by the fact that they are being paid hourly.

Why don't you try to generate inbound calls from voice mail marketing? Is your product in demand? If so, consider doing a Google Insights / Trends check on keywords related to your offerings. You'll then be able to gather where are the demand is coming from geographically. I'd take that info and contour that to fit my voice mail marketing campaign. Your messages should be personal (your voice), less than 30 seconds, and include a specific offer and call to action. A lot of people use the "vague" approach - but time is money, so be direct. From there, you should be able to hire commission only closers as you are supplying them with a steady stream of inbound leads.

Response rates vary by vertical / product, but voice mail marketing yields a four tenths of one percent response rate. Using CallFire you can put out roughly 14,000 messages for $500 and get roughly 60 inbound calls.

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IMguy123

10 years ago

It is funny to read some of these comments that seem to be trying to help a "poor unknowing girl" out. It looks like most don't know Deidra Renee..or I mean have not read her previous posts. I definitely remember her character from her older posts...she knows what she is doing.

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MaxwellB

10 years ago

Originally Posted by IMguy123

It is funny to read some of these comments that seem to be trying to help a "poor unknowing girl" out. It looks like most don't know Deidra Renee..or I mean have not read her previous posts. I definitely remember her character from her older posts...she knows what she is doing.

I have also read a lot of her posts and yes she is knowledgeable and claims to close successfully and generate her income herself etc etc and i'll take her word for it.

But then why did she post a thread if she knows everything, and I'm sorry but if she thinks a Phillipines call center is going to close sales for her on the phone, one call close or not, she doesn't know what she's talking about.

If you want a real outsourced sales solution go look up MarketStar, Outsourced Sales and Marketing | MarketStar and Sales Outsourcing Companies - Outsourced Sales Force Services | Acquirent LLC

But your product should be valued at $10k+ to make it worth it and like I said before you have to have $15k+ to give it an honest try.

My company is in the business but I suck up my pride, I only take on outsourced sales jobs that I am completely comfortable with because I know the success rate is slim mostly because clients don't give you enough time and expect the moon and the stars from day one.

Otherwise go recruit some commission sales reps, let them close however they want, out of every 15 that try you might find a true closer.

But of course as other have said and being in the sales outsourcing industry I will confirm, the best course of action of a business owner who is outgrowing sales is to 1) Hire a good commission sales rep with a success record and supply them with appointments, 8 phone per day or 4 face to face.

Now that may not be what you can afford but that is what will give you the most sales in the shortest amount of time.

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Aali

10 years ago

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yousuck 8 years ago

I've tried OB and I'm still trying to get a response from one of their support. They've been holding my pay for twice now. Their support sucks, They always lie to you about giving you updates, which will never happen unless you try to flood their PMs! DON'T EVER TRY THIS SITE. THIS IS THE WORST. THEY WILL JUST IGNORE YOUR REPORTS AND PMs EVEN ON SKYPE, AND WILL ALWAYS HOLD YOUR PAY.
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Outsourcing

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