Cold calls from the Philippines?

31 replies
Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
#calls #cold #philippines
  • Profile picture of the author PanteraIM
    Originally Posted by GoldConsulting View Post

    Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
    From what I understand the internet connection quality is overall quite poor, but the good outsourcers will mention that they have good internet in their profiles.
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    • Profile picture of the author RimaNaj2011
      I used to do this. I'm not sure about quality, but I never got complains from my caller. Out of 200 calls, I'd say about 60-70 were connected with the decision maker, and I had 3 appointments. I paid him $0.30 a call and $10 per appointment.

      But I don't like the quality of the leads to be honest. It's much easier to close a deal when you get the prospects coming to YOU instead.
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    • Profile picture of the author kellyyarnsbro
      Originally Posted by PanteraIM View Post

      From what I understand the internet connection quality is overall quite poor, but the good outsourcers will mention that they have good internet in their profiles.
      I have someone working for me from Philippines and i see no problem with his internet speed, he's from Cebu and they already are using fiber optic cables which is 10times more faster than ordinary internet connection from other locations in their country. The best way to know if your outsource guy has quality internet connection is to have them do some speedtest before hiring them.
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      • Profile picture of the author lint631
        Originally Posted by kellyyarnsbro View Post

        I have someone working for me from Philippines and i see no problem with his internet speed, he's from Cebu and they already are using fiber optic cables which is 10times more faster than ordinary internet connection from other locations in their country. The best way to know if your outsource guy has quality internet connection is to have them do some speedtest before hiring them.
        I never thought of having them do a speedtest. Thanks for this tip. Do you use one of the free speed test tools online? (Sorry a little off topic)
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  • Profile picture of the author Gail B
    Internet connection is good and I usually ask them for a speedtest as a requirement.
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    • Profile picture of the author kellyyarnsbro
      Originally Posted by BonusSEO View Post

      I have used these before.

      Their English is probably better than mine ha!

      As for calling skills...there are some good ones on there.

      As mentioned above I wasn't happy with quality of leads in all honesty.

      A tip:

      Get them to record all of their calls, if you get a lead get the caller to send you the audio file of that phone call so you can see how the whole conversation went.

      This saved me from ringing "leads" that weren't really leads but just people who were trying to get him off of the phone with him and sounded quite agitated.

      But overall I think they are good...just choose the right one and put them on a trial.

      Yes, I agree with that, Filipino english are far more better than American english, their grammar and the way they speak is excellent.
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  • Profile picture of the author fated82
    I am currently using a PH caller. I dunno if it's the speed, I do have complains that the prospects couldn't hear clearly what she said or there is loud echo.

    She is good nevertheless, we did about 40-50 calls and got 2 appointments.

    We suspect that it was the lack of equipment that resulted in poor quality voices. (She doesn't have a headset).
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    • Profile picture of the author GoldConsulting
      Thank you guys for your valuable insight. I see most of you just use telemarketers to make appointments. What about having them make the sale, is it a bad idea?
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  • Profile picture of the author SashaLee
    Hi there,

    We use a team in PH to qualify leads that works quite well for us. Initially, we had them use SKYPE but the call quality wasn't consistent which meant the results weren't consistent.
    We then had one of our tech guys build a cheap Asterisk VOIP system and we shipped them the computer and they use that. Took about 2 days to set up but the call quality is wonderful and we can even listen in on calls from where we are (NL).

    If you have a decent team there, it's worth investing a little into them.

    All the best,

    Sasha.
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  • Profile picture of the author twisters
    Originally Posted by GoldConsulting View Post

    Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
    Honestly speaking their internet speed is not so good. But if you hire a whole company for telemarketing job then I am sure they will manage high speed internet.

    Well you can contact with this company if you badly need them: Outsourcing & Offshoring to the Philippines | 123Employee.com
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    • Profile picture of the author GoldConsulting
      Originally Posted by twisters View Post

      Honestly speaking their internet speed is not so good. But if you hire a whole company for telemarketing job then I am sure they will manage high speed internet.

      Well you can contact with this company if you badly need them: Outsourcing & Offshoring to the Philippines | 123Employee.com
      Do they do cold calls or only appointment setting? I need someone to take care of all the sales process.
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  • I have an old business friend who owns a PH call center for straight cold call sales, not just appointments, and for him it seems to work well. The Filis are generally smart, work hard, speak good English and of course it's extremely cost effective.

    Of course the language barrier isn't going to be AS legit as an American telemarketing team, but that just depends on if you want to pay $9-12/hour to a High School dropout in rehab with no car and has a piss poor work ethic.
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    • Profile picture of the author GoldConsulting
      What's your friends website? I would like to know how much he charges for his services.

      Originally Posted by allianceprocessing View Post

      I have an old business friend who owns a PH call center for straight cold call sales, not just appointments, and for him it seems to work well. The Filis are generally smart, work hard, speak good English and of course it's extremely cost effective.

      Of course the language barrier isn't going to be AS legit as an American telemarketing team, but that just depends on if you want to pay $9-12/hour to a High School dropout in rehab with no car and has a piss poor work ethic.
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  • Profile picture of the author Aali
    we mostly trust filipines to outsource our telemarketing campaigns. They are good at work. and the no issues of internet.
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  • Profile picture of the author merkado
    As a Filipino telemarketer and Virtual Assistant, my heart overflows while reading the thread. We frequently use Skype for cold calling, appointment setting and inbound & outbound support . No issues at all here in Cavite, Philippines.

    Maybe, the only thing that could get us trouble if the client won't pay us on time. :-)
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  • Profile picture of the author Daniel LaRusso
    Can someone tell me where to go to outsource this cold calling to the phillipines? Odesk? Elance?

    I would do the sales, and do this for lead gen only.
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    • Profile picture of the author merkado
      Originally Posted by Daniel LaRusso View Post

      Can someone tell me where to go to outsource this cold calling to the phillipines? Odesk? Elance?

      I would do the sales, and do this for lead gen only.
      We can help you. Please add me on Skype: rukawa1990 or email us at sales[at]ronoliverclarin[dot]com
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      Skype: rukawa1990 l US Phone: +1 (516) 9261626 l PH Phone: +63 (919) 8444311
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  • Profile picture of the author 70chevelleSS
    I own two call centers with over 500 sales agents in Manila. Our agents spend all day long pulling credit cards on outbound dialing, and they do a pretty good job with it. We of course aren't using skype, but instead a ViciDial platform on large scale fiber lines. Filipino's can definitely pull credit cards from consumers as well as do lead gen. I don't really think though that you want to go with someone that is making calls from Skype. The voice quality just won't be there on a consistent basis, and the quality of person you are hiring probably isn't going to be great. You are much better off going to a call center that charges hourly rates. You can expect to pay between $8 and $10 per hour for agents based out of Manila, and around $6 to $9 per hour for those based out of Gensan or Davao. How many leads per day are you looking to do?
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    • Profile picture of the author bluecoyotemedia
      Originally Posted by 70chevelleSS View Post

      I own two call centers with over 500 sales agents in Manila. Our agents spend all day long pulling credit cards on outbound dialing, and they do a pretty good job with it. We of course aren't using skype, but instead a ViciDial platform on large scale fiber lines. Filipino's can definitely pull credit cards from consumers as well as do lead gen. I don't really think though that you want to go with someone that is making calls from Skype. The voice quality just won't be there on a consistent basis, and the quality of person you are hiring probably isn't going to be great. You are much better off going to a call center that charges hourly rates. You can expect to pay between $8 and $10 per hour for agents based out of Manila, and around $6 to $9 per hour for those based out of Gensan or Davao. How many leads per day are you looking to do?
      70chevelle

      my man I had been toying with the idea of testing a fillipino call center. do me a favor and pm me details of your operation and how do you work>>

      thanks

      eddie
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  • I've used a few call centers overseas and I have to say the (noise) is ridiculous in the background (I wont mention the company name). However I've had a few freelancers work from there homes via Skype. And the turn out wasn't that bad ...didn't really have any connection issues. Give it a try see how it goes weigh out the pros & cons.
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    • Profile picture of the author Anne0521
      Hi! I'm from the Philippines! What I can tell you is that the internet connection here is not really good on some parts of the country.

      Tip:

      Be aware of the location of your telemarketer. If they live within the city, good! But if they live in the province then I'm sure the quality of the call is going to be bad. Its all about location actually because most internet providers can't cater to the needs of the people living away from the city.
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      • Profile picture of the author 70chevelleSS
        The noise in call centers can be extremely loud at times, but this just means the center is having success. A quiet call center floor is one that isn't selling. US domestic centers can get extremely loud as well, believe me. To be honest with you, American agents are atleast twice as loud as Filipino agents on any given day. The key is for the agents to use noise dampening headphones, and use the noise the dampening function on their SIP phones. This blocks out a lot of the noise. Some centers choose to go the cheap route on headsets. Happens here in the US as well.
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  • Profile picture of the author gale jones
    I am considering using a VA from the Philippines. How come they can do COLD CALLING for realtors and office assistants in the US can not do these type of calls?
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    • Profile picture of the author Freebiequeen1999
      Originally Posted by gale jones View Post

      I am considering using a VA from the Philippines. How come they can do COLD CALLING for realtors and office assistants in the US can not do these type of calls?
      If you are calling homeowners you have to have lists that are cleared for 'do not call" list for one thing....you can not just call homeowners out of the white pages

      where I live, telemarketers to homeowners have to have a license about 50 bucks a year, be checked for fraud, financial misconduct etc

      You can have telemarketers call people you have a relationship with - like a former client or someone who called or emailed you for info. You need to keep records

      Calling biz to biz is much looser and easier - if a business is listed you can call them..
      they can ask you not to call and you do need to respect that but you can call them

      Not sure but maybe they bend some rules about calling homeowners? You may be the one who gets in trouble if you are the one paying them and directing what they do?
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  • Profile picture of the author daniyal100
    Originally Posted by GoldConsulting View Post

    Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
    In this case I can only guaranty the quality of sound and nothing else.
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  • Profile picture of the author TimothyW
    Couldn't they use vonage over there?

    -- TW
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  • Profile picture of the author RTSteam
    Originally Posted by GoldConsulting View Post

    Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
    Based on my experience, sound quality over Skype depends on how good their ISP is. Many Filipinos suffer from poor quality internet services, which is why I suggest you ask for a speed test and interview that guy over Skype so that you can personally tell whether the sound quality is good or not
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  • Profile picture of the author writeaway
    Originally Posted by GoldConsulting View Post

    Does anyone have experience with filipino telemarketers working from home via SKYPE (as opposed to working from a call center)? How's the sound quality over skype with their internet connection?
    I'm from the Philippines and I talk with consulting clients and venture prospects over Skype all the time. I have to be honest, the infrastructure here is not very good. Your telemarketer will sound very unprofessional when the conversation cuts off or there's that annoying shrieking/skipping sound Skype sometimes makes when the bandwith speed plunges.

    Invest in an outbound call center. That measly $750 a month you pay is worth it.

    You get:
    Redundancy
    Topnotch connection
    Superb voice quality
    Centralized standards-driven training
    Motivation training
    Sales training
    Better talent

    Ultimately, this leads to BETTER RESULTS. Don't be afraid of investing in your business.
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    • Profile picture of the author eccj
      Originally Posted by writeaway View Post

      I'm from the Philippines and I talk with consulting clients and venture prospects over Skype all the time. I have to be honest, the infrastructure here is not very good. Your telemarketer will sound very unprofessional when the conversation cuts off or there's that annoying shrieking/skipping sound Skype sometimes makes when the bandwith speed plunges.

      Invest in an outbound call center. That measly $750 a month you pay is worth it.

      You get:
      Redundancy
      Topnotch connection
      Superb voice quality
      Centralized standards-driven training
      Motivation training
      Sales training
      Better talent

      Ultimately, this leads to BETTER RESULTS. Don't be afraid of investing in your business.
      What does investing in an outbound call center mean exactly? Like, what are you actually investing in?
      {{ DiscussionBoard.errors[10016912].message }}
    • Profile picture of the author TimothyW
      Originally Posted by writeaway View Post

      I'm from the Philippines and I talk with consulting clients and venture prospects over Skype all the time. I have to be honest, the infrastructure here is not very good. Your telemarketer will sound very unprofessional when the conversation cuts off or there's that annoying shrieking/skipping sound Skype sometimes makes when the bandwith speed plunges.

      Invest in an outbound call center. That measly $750 a month you pay is worth it.

      You get:
      Redundancy
      Topnotch connection
      Superb voice quality
      Centralized standards-driven training
      Motivation training
      Sales training
      Better talent

      Ultimately, this leads to BETTER RESULTS. Don't be afraid of investing in your business.
      Links! Links! We want links!

      -- TW
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  • Profile picture of the author RTSteam
    Originally Posted by writeaway View Post

    I'm from the Philippines and I talk with consulting clients and venture prospects over Skype all the time. I have to be honest, the infrastructure here is not very good. Your telemarketer will sound very unprofessional when the conversation cuts off or there's that annoying shrieking/skipping sound Skype sometimes makes when the bandwith speed plunges.

    Invest in an outbound call center. That measly $750 a month you pay is worth it.

    You get:
    Redundancy
    Topnotch connection
    Superb voice quality
    Centralized standards-driven training
    Motivation training
    Sales training
    Better talent

    Ultimately, this leads to BETTER RESULTS. Don't be afraid of investing in your business.
    I believe this means hiring a more established outbound call center with high quality services and equipment.
    {{ DiscussionBoard.errors[10019295].message }}

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