Need help with a 'Golden Egg' client

by GuyR
13 replies
Hi everyone,

Basically a client I cold emailed about a mobile website wants a comprehensive proposal for redoing his entire online presence and making it effective. He is an electrical contractor who lives between 3 major towns and wants to target more commercial customers, appear more for domestic and commercial breakdown customer searches, and get into niche markets like jacuzzi repair, school alarm testing etc. Price isn't much of an object depending on the results, but what I need help with is how to help him:

Should I create one site that has more authority, with different niche sections, or create his main electrical contractor site with some 'satellite' extra niche websites to target those very niche markets?

I am going to recommend he obviously gets at least 1 new website, begins an active/rewarded referral scheme, starts an email newsletter, suggest trying a ppc campaign, and was wondering what else I might put in this proposal for him? Any ideas?

Thanks,

GuyR
#client #egg #golden
  • Profile picture of the author hayfj2
    do you really want to start making recommendations and document your IPR and share your intellectual marketing prowess in a proposal without fully speaking to the guy and fully understanding his needs, frustrations and the impact they're having on his business.

    "Price isn't much of an object depending on the results" - but he still wants you to share what you "know" up front in a proposal and how you'd go about it....

    ...whats stopping him from then taking your proposal and touting it around simply to get a better/cheaper deal from another supplier?
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  • Profile picture of the author Ken_Stone
    Originally Posted by GuyR View Post

    Hi everyone,

    Basically a client I cold emailed about a mobile website wants a comprehensive proposal for redoing his entire online presence and making it effective. He is an electrical contractor who lives between 3 major towns and wants to target more commercial customers, appear more for domestic and commercial breakdown customer searches, and get into niche markets like jacuzzi repair, school alarm testing etc. Price isn't much of an object depending on the results, but what I need help with is how to help him:

    Should I create one site that has more authority, with different niche sections, or create his main electrical contractor site with some 'satellite' extra niche websites to target those very niche markets?

    I am going to recommend he obviously gets at least 1 new website, begins an active/rewarded referral scheme, starts an email newsletter, suggest trying a ppc campaign, and was wondering what else I might put in this proposal for him? Any ideas?

    Thanks,

    GuyR
    Baffle him with loads of info.

    It should all be TRUE info though.

    I do it all the time & their eyes get REALLY big. Can you, just, like, do all that for us? Maybe train my staff to do that?

    It's what consultants do.
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    • Profile picture of the author GuyR
      He's a very down to earth guy, freely admits he doesn't know much technically but he does know of everything I've talked about. I've had a long conversation with him about how he runs his business etc I thought it might be worth asking if anyone had any extra ideas.

      I'm thinking of getting him on LinkedIn to start positioning himself as an expert and marketing himself on there. As for taking the proposal and going elsewhere although he could he's had trouble with using companies before and he's very set on using me fortunately!

      The main frustration is being between 3 main towns his G+ Local page doesn't rank so well for searches within those towns, and it's a case otherwise of getting his company info in front of the right people - estate managers, people in charge of workshops etc. Possibly a direct mail introduction might yield some results there.
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  • Profile picture of the author Ken_Stone
    Get 10-20 pictures from him. Make videos. Put them on YouTube.

    Hire a guy on Fiverr to run SENuke on it.

    Do NOT under-price yourself on this.

    Probably will need to buy Vagex views and drop $50 on Fiverr.

    If you charge $200 you might end up with half of it....That's why you should charge $300.

    Don't work for free. I've done that before & guess what I got paid? Zip-nada-nothing.

    Sounds like you've got a great relationship going there.......Keep working it Bro!
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    • Profile picture of the author krzysiek
      Originally Posted by EdJackson View Post

      Get 10-20 pictures from him. Make videos. Put them on YouTube.

      Hire a guy on Fiverr to run SENuke on it.

      Do NOT under-price yourself on this.

      Probably will need to buy Vagex views and drop $50 on Fiverr.

      If you charge $200 you might end up with half of it....That's why you should charge $300.

      Don't work for free. I've done that before & guess what I got paid? Zip-nada-nothing.

      Sounds like you've got a great relationship going there.......Keep working it Bro!
      I guess you were just giving an example, but in case you were not - most definitely do not charge $300. That's simply way too low.
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  • Profile picture of the author DaniMc
    Jump into the mind of his different types of buyers:

    Some people will want a specialist that handles an EXACT type of problem.

    Some people will want someone who is skilled at many different types of problems.

    Some people are looking for specific categories of services.

    Some people are looking for a sale promotion to save money.

    Some people are looking for social factors like high reviews and awards.

    Some people are looking for the highest quality work they can find.

    So...you should propose him an online presence which will target these different groups of people.

    Niche Sites
    A Comprehensive Site
    Social Media Sites
    A program to get reviews published on social media sites
    A marketing program that emphasizes special promotions and %off
    A marketing program that emphasizes large and very high quality jobs
    Mobile campaigns that focus on emergency response type work

    Anything else like this you can come up with while analyzing the business

    Remember the 4 P's - Product - Price - Place - Promotion

    Create as many different types of people who will buy from him and categorize them in the four P's - the begin to match the marketing assets toward them.

    When you make the proposal - make it one which seems outside his budget. Larger than he thought. Emphasize the transformational power of your proposal. Make his eyes bulge a little.
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  • Profile picture of the author f5mtadas
    "golden egg" clients sometimes is very good. I would recommend try to create FB fan page and facebook group, it should help a lot to get more clients and also get more recommendation, it also would help to build relationship with clients in more effective way. Sure the FB fan page or FB group or both should be promoted in smart way. I would stay away from broadcasting advertising service.
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  • Profile picture of the author Jason Kanigan
    Originally Posted by GuyR View Post

    Hi everyone,

    Basically a client I cold emailed about a mobile website wants a comprehensive proposal for redoing his entire online presence and making it effective. He is an electrical contractor who lives between 3 major towns and wants to target more commercial customers, appear more for domestic and commercial breakdown customer searches, and get into niche markets like jacuzzi repair, school alarm testing etc. Price isn't much of an object depending on the results, but what I need help with is how to help him:

    Should I create one site that has more authority, with different niche sections, or create his main electrical contractor site with some 'satellite' extra niche websites to target those very niche markets?

    I am going to recommend he obviously gets at least 1 new website, begins an active/rewarded referral scheme, starts an email newsletter, suggest trying a ppc campaign, and was wondering what else I might put in this proposal for him? Any ideas?

    Thanks,

    GuyR
    I don't think you have anything here yet beyond a friendly smile. Calling this a "golden egg" client isn't right. You don't have a client yet, unless money has changed hands and you have a solid agreement to do something in exchange for it. What you have is a friendly prospect.

    You do have some good pain points there, in what he wants. Come up with 2 or 3 options for each desired results, then sit down and go over them with him. Watch what happens. He may have trouble choosing, or he may decide instantly, depending on his type. Now you'll know a little more about how he works.

    If he's a ponderer, you may have to recommend which way to go. But now you're personally on the hook for how things turn out. If the prospect chooses, it's their choice. There are several options and they're all good options. Which would you like to go ahead with?

    Keep us updated.
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    • Profile picture of the author lareynolds
      Originally Posted by Jason Kanigan View Post

      I don't think you have anything here yet beyond a friendly smile. Calling this a "golden egg" client isn't right. You don't have a client yet, unless money has changed hands and you have a solid agreement to do something in exchange for it. What you have is a friendly prospect.
      I agree with Jason here 100%. I would also be wary of sharing too much detail in a proposal. He may be interested and sincere, but he might also fishing or just curious.

      One way I've handled this in the past is to propose that the project be done in stages, and that the deliverable for stage one is a complete research/strategy document and marketing plan (no execution, just the plan). That way you can spend time really digging into his business and industry and offer what he needs to grow his business, not just a menu of options that he may or may not want. (Or more likely he doesn't even know what he wants, other than more business.) Don't forget that you initially offered him "just" a mobile website, and now he's coming back and asking for something more comprehensive.

      You don't necessarily need to charge him for all of the time you'll likely spend on the strategy/plan, but make sure it is a significant enough amount to know that he is serious about moving forward. Depending on the long-term value of the project, I would say not less than $250 to as much as $2,500 for you to even start the research put together recommendations (and cost estimates, of course).

      If he balks, a way to soften this is to make it clear that your strategy document and recommendations will be a plan that he can take and have any qualified professional implement. That while you hope he'll continue working with you, he doesn't have to necessarily. Yes, it's a little risky but I've never had anyone NOT move ahead with our firm after this stage one planning (especially if you use that planning time to further your relationship and demonstrate your expertise) -- and making that offer also creates less risk in the customer's mind on the "what if I pay this random guy and he can't do it" front.

      Good luck and keep us posted...
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      • Profile picture of the author GuyR
        Thanks very much for your responses guys. You're quite right Jason - he's a friendly prospect. I've put the proposal together and sent it over to him...I will keep this thread posted on the outcome.

        Thanks,

        Guy
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        • Profile picture of the author Jason Kanigan
          Originally Posted by GuyR View Post

          Thanks very much for your responses guys. You're quite right Jason - he's a friendly prospect. I've put the proposal together and sent it over to him...I will keep this thread posted on the outcome.

          Thanks,

          Guy
          Next time, don't send the proposal over blind and wonder what your prospect thinks.

          Set a time to go over it with them section by section. You can do this by emailing it to them at the time you have a phone call set up. This way you hear their live, real reactions. And you can adjust right then. Otherwise you may never learn what their true reactions are.

          This time you can ask to set up a call time to go over it with him. Hopefully he'll be OK with it. Depending on his behavioral profile type, he may not have even looked at the proposal by the time you can have the call.
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  • Profile picture of the author James Foster
    His phrasing of "money is no object as long as it gets results" scares me.

    Sounds like his thoughts are - you do the work, then I'll pay if they get me what I want.

    Not a way to do business.

    Also, this guy has grandiose plans that are way too big.

    IF you take him as a client, you need to start with 1 aspect and grow from there.

    He wants to be the commercial and domestic leader? Who doesn't.

    But it normally doesn't work that way. You pick one and become great in that area. If you work in every field you're going to be mediocre at best.

    This client doesn't sound clear in what he wants. I would stay far away from him.
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  • Profile picture of the author SashaLee
    Originally Posted by GuyR View Post

    but what I need help with is how to help him:

    Should I create one site that has more authority, with different niche sections, or create his main electrical contractor site with some 'satellite' extra niche websites to target those very niche markets?
    Hi there,

    Does anyone else have a problem with this? I'm all for taking on new challenges but it would seem that you shouldn't be offering him anything since you're not entirely sure how you should assist him.

    Maybe when you go to meet him you should bring someone who KNOWS exactly what they'll be doing and won't have to turn to a forum for help. That way you can be confident you're providing the best service for your client.

    All the best,

    Sasha.
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