I'm an in home computer tutor and virus removal specialist here in Honolulu Hawaii. A client called telling me he had the FBU/Moneypak computer virus again. The first time was about six months ago. I explained to him that viruses and antivirus software are always in a battle and improving and because we do not know the habits of a client, whether they clicked a link or downloaded something we could not guarantee a virus would not come back. I sent a staff member on her own for the first time to remove the FBI/Moneypak virus. It's an evolving computer virus and she was unable to remove it. She called me and this is what I told her to tell the computer client.
The virus has evolved and is now tougher to remove. My boss has church events Saturday and Sunday, but he will come himself first thing Monday morning at no additional charge to remove it for you.
Okay to break it down
The virus evolved - tougher to remove therefore not the same virus
My boss - puts me up on a higher level and makes the wait more worth it
Church events - One must be very unreasonable to complain someone cannot make due to church.
First thing Monday - The beginning of the work week and he is very important to us
Finally - No additional charge. Even though the client may not have thought about paying more this statement increases the value of our service and my arrival.
All of this was also the truth. I develop long term relationships with my computer clients and do not lie to them. Lies get discovered and only help with short-sighted business people with no concern for future income.
I told my staff person she did just fine. She ran across some things she hadn't seen before and has learned from them. I will also bring her with me Monday.
I look forward to your thought, opinions and improvements.