Interesting new client

8 replies
Most of my clients have businesses that are easily understood, an accountant is an accountant , a restaurant is a restaurant, etc etc yes they specialise but everyone knows what they do generically. You use them to sort your accounts out, pay less tax, not get done by the IRS/HMRC , eat good food and have a fun experience etc and everyone knows that.


Facilities Management (FM), sounds exciting right?

Recycling (95% of all waste recycled ), document secure shredding, water supplies, plants for offices , etc etc

These guys do the green approach very well , they can do everything in one visit a month in one van a month rather than multiple vehicles making multiple visits.
Once business owners get it, they love it, of course they know what FM is but they don't realise or appreciate the difference these guys can make until they learn.

So my question is how to educate them.

Am already sorting some videos out rough storyboard is loads of exhaust laden vans turn up day after day at an office block , receptionists getting stressed out with all the interruptions, visitors getting peeved at the vans blocking them in/out, the costs spiralling whilst the service dwindles etc . then along come our guys, clean fresh air surrounding their one vans one visit, smiling receptionist etc everyones happy, accounts look great , bit corny and end result will be better but......

Also will be articles , PR and blogging both created and curated content on the industry and the specific advantages of using these guys .

Shared throughout SM, inviting engagement on relevant and location based SM channels etc

Email marketing to existing clients and new targeted prospects gained via their existing telemarketing, website and the new marketing approaches we bring in.
Any other ideas from your own experiences (or not) of balancing educating, engaging and selling .

Budget circa £3k a month including SEO and PPC every month, SM marketing every month so theres money to play with

Cheers, would value your input
#client #interesting
  • Profile picture of the author Matt Lee
    Congrats on the high dollar client - it's nice when they have the resources to spend
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  • Profile picture of the author bizgrower
    Congratulations on the client and new niche for you.

    Maybe a USA - UK difference, but when you say Facilities Management,
    I think of a company that does building maintenance and repair.
    Heating, air conditioning, drywall patching, painting...
    Maybe a disconnect there?

    Maybe Environmentally Friendly Office Management?

    Ex:
    We do Environmentally Friendly Office Management.
    Huh, what's that?
    Let me tell you...

    -------------

    The services they offer should be marketed separately, or by category.
    It seems they might confuse and overwhelm if they market their entire
    list of services at once.

    Recycling and secure data destruction seem to go together.
    Not sure what you mean by water supplies, but it seems way different
    from recycling and paper shredding.
    Ditto for taking care of plants

    After clients/prospects understand the category or individual service and how your client
    does it, then get into we also do this...

    Offer pricing for one service as well as pricing for a bundle of services...

    Offer an introductory price on, say document shredding so they can get their foot in
    the door.

    Approach office building managers/leasing office to get in their newsletter or emails
    that they use to communicate to tenants. Also the professional associations those folks
    belong to. Commercial real estate agents as well. And do complementary marketing.

    Dan
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    "If you think you're the smartest person in the room, then you're probably in the wrong room."

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  • Profile picture of the author mjbmedia
    Hey Dan thanks for the reply from you and from Matt too.

    OK for them their services under FM is collecting recyclable rubbish (95 of office waste is recycled by/through them, the only office waste they don't recycle is the vacuuming waste and crisp packets, (dont ask me why, I just market for them ;-)) .
    They offer services from a green ecological stand point, plants make the office environment healthier , water to drink hydrates the staff and is always a great place to congregate and healthier than coffee etc , they do recyclable rubbish and recycling bins for in the offices , this is one area we will be working on with interactive contests for short videos showing various types of fun contests, lobbing rubbish into bin, creative locations to place bins etc , lots of stuff, their main crux is they'd have one visit, one van doing what the likes of Veoila would use multiple visits and vehicles for.

    Sods law as usual they've just had a website done (16 months ago is just for over here) and its OK but weak CTAs, no landing pages to help with PPC etc typical BS crap that most moronic web designers churn out eg no thought of end user, sales, conversions, integration with traffic generation (PPC) , future development etc so they are unwilling to have another one but we will be doing some landing pages for them with opt ins for specific services etc.
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    Mike

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  • Profile picture of the author bizgrower
    You're welcome, Mike.
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    "If you think you're the smartest person in the room, then you're probably in the wrong room."

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  • Profile picture of the author Kasparov
    Congratulations on your success! Out of curiousity how did you acquire this client?
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    • Profile picture of the author ewenmack
      Mike since companies are specializing in each of those areas,
      the initial message can be just one message to one service.

      Then when in the presentation/ quoting on site,
      that's the opportunity to upsell them to all services.

      The on site person can be given a checklist to go over
      with the decision maker.

      One of the hassles with having multiple suppliers is the paper work/accounting,
      so this can be a small advantage.

      That is an objection we come across in my paper receipt roll business occasionally.

      Best,
      Ewen
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      • Profile picture of the author mjbmedia
        Originally Posted by ewenmack View Post

        Mike since companies are specializing in each of those areas,
        the initial message can be just one message to one service.

        Then when in the presentation/ quoting on site,
        that's the opportunity to upsell them to all services.

        The on site person can be given a checklist to go over
        with the decision maker.

        One of the hassles with having multiple suppliers is the paper work/accounting,
        so this can be a small advantage.

        That is an objection we come across in my paper receipt roll business occasionally.

        Best,
        Ewen
        Cheers Ewen, the best approach then would be to offer the best seller or the most profitable service (ideally they'd end up as one and the same) as the opening gambit.

        In a way it's similar to how I landed this business, I have collaborations with people going out selling what they offer (limited to SEO and the odd website upgrade) then as the group of us are now in agreement that the more tied in we can get each client with a number of related services, the harder it is for them to be seduced by another consultant and once we start delivering real results in line with what their real goals and future aims are, they don't look elsewhere now, whereas before these guys I am collaborating with were winning clients, getting the SEO set up and running for X months, then the clients were going off to another provider of SEO and other services , or as they also had someone else doing their PPC or mobile or whatever, there was constant danger of them changing allegiance, now that is massively reduced as there is one point of contact for multiple (all) marketing strategies.
        Whereas they were going in for £250 -£500 per month SEO contracts, we are now closing £2k-£9k per month total service contracts and tieing the clients in
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        Mike

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    • Profile picture of the author mjbmedia
      Originally Posted by Kasparov View Post

      Congratulations on your success! Out of curiousity how did you acquire this client?
      Hi thanks.

      I got people that visit these businesses and open up the relationship, then I step in and open up the potential.

      I got to say here and now the only reason I put their monthly budget in was to help others give ideas relevant to potential investment.
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      Mike

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