and a constant criticism from peers and trainers is that I was too professional (to the point of being "sleazy" at times even...). I'm often told I should try to sound more friendly, upbeat and positive and mimic the prospect more.
I try whenever I can to pace and adopt the voice of the other person but I have a fairly thick french canadian accent so it just seems kind of moot to try to mimic someone.
To demonstrate, this is a slightly heavier version of the accent that I have(I don't vote liberal, for those wondering and I don't endorse that party, it's just that it's the only public personality that comes to mind)
How do I get better at this?
Where do you draw the line between effective mirroring and being too phoney for your own personality/background?
edit: plus I am a really introverted person. Sometime it borders on shy, so it is hard to act very extroverted if I feel the person on the other line is that kind of person