Go Above And Beyond For Your Clients.....

10 replies
When I work with clients, the biggest thing they always tell me is that I made a difference in their marketing....

I was always there to answer their questions.......

I was always making changes when they needed it....

I consistently gave them only what they needed and nothing else that was useless....

Every business is different, and not every business owner is going to treat you right, and these people you have to let go.

But...

I have found that when you go above and beyond for your offline clients, and you consistently provide for them the best services you could give, it could make a world of difference for them.

I've discovered that they also see you as the authority figure and that they'll be more interested in what other things you want to sell to them.

I have been shocked at how much referrals I get just from being good to my clients.

I don't short change them. I don't give leave them once the money goes into my account. I don't provide them with confusing word-jargon that confuses them.

Again, make it your goal to go above and beyond for them, and it'll make a world of difference for you.
#clients
  • Profile picture of the author DaniMc
    Yes!

    Before accepting even $1 - be suspicious about whether you can actually help them. I have come to scrutinize exactly what I will and will not accept money for.

    In the past, I took work that I shouldn't have, and then felt bad about it later. You may think you need the cash, but it just isn't worth it unless you can really deliver.
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    • Profile picture of the author Jason Kanigan
      Originally Posted by Dan McCoy View Post

      Yes!

      Before accepting even $1 - be suspicious about whether you can actually help them. I have come to scrutinize exactly what I will and will not accept money for.

      In the past, I took work that I shouldn't have, and then felt bad about it later. You may think you need the cash, but it just isn't worth it unless you can really deliver.
      This is precisely why I harp on Qualifying for Fit.

      Need, Budget, Personality Fit.

      All three are necessary.

      Strike One, You're Out.

      We choose our clients, whether you believe it or not. Whether any prospect moves to becoming a client or customer is entirely up to you--not them.
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      • Profile picture of the author blindapeseo
        Originally Posted by Jason Kanigan View Post

        This is precisely why I harp on Qualifying for Fit.

        Need, Budget, Personality Fit.

        All three are necessary.

        Strike One, You're Out.

        We choose our clients, whether you believe it or not. Whether any prospect moves to becoming a client or customer is entirely up to you--not them.
        Yes.

        I have repeatedly turned down clients (freelanced as web dev), simply because they did not know what they needed or wanted.

        In my experience, the small clients with little money have proven to be the most hassle.
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    • Profile picture of the author isaacsmithjones
      Originally Posted by Dan McCoy View Post

      Yes!

      Before accepting even $1 - be suspicious about whether you can actually help them. I have come to scrutinize exactly what I will and will not accept money for.

      In the past, I took work that I shouldn't have, and then felt bad about it later. You may think you need the cash, but it just isn't worth it unless you can really deliver.
      Exactly... Sometimes, accepting the wrong jobs will force you to produce shoddy work e.g. accepting a job you don't have time to do. Not only will you be doing the client a disservice, but you'll also be hurting your own reputation.

      And that's why I'm so in favour of consultants raising their prices. Work with less people, and offer them amazing value.

      I'd much rather charge 5 people £3000 bring them amazing results, rather than 50 people at £300, and give them crap.
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  • Profile picture of the author internetmarketer1
    Before accepting even $1 - be suspicious about whether you can actually help them. I have come to scrutinize exactly what I will and will not accept money for.

    In the past, I took work that I shouldn't have, and then felt bad about it later. You may think you need the cash, but it just isn't worth it unless you can really deliver.
    Yup! I have learned to be very cautious with who I take on. So many of them just aren't qualified as Jason said to be my client now that I've learned over the years.

    Exactly. You may think the money is worth it, but it just isn't when you think about it and after you qualify them when they just aren't worth the stress.
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  • Profile picture of the author internetmarketer1
    My biggest pet peeve is when clients do not know what they want.

    They give you some ideas on what they want. And yet they still don't know what they really want.

    It's funny how so many of them will make you do work, but days after Of work,they say that it doesn't make them happy.

    Clients that are easy to please are the best people.

    It's hard to find them sometimes, but they're out there.
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  • Profile picture of the author squidface
    Banned
    Yep..i too pre-qualify who I accept. Make a huge difference. Act prestigous..not like a dick but I do get surprised looks when i say "I'll pass, thank you" It helps i know my ideal client and only need a few.
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  • Profile picture of the author squidface
    Banned
    If they don't know what they want how can you figure it out for them? Leave them at least until they figure out what it is they need.

    My biggest pet peeve is when clients do not know what they want.
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  • Profile picture of the author internetmarketer1
    You really learn from your own experience after you have found that some clients do not care about your time, and then all they do is not know what they want.

    After several month of trial and error, you learn what to look for in a client before taking them on.
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