Why Am I Getting a 500 Internal Server Error

by rimam1
14 replies
Hi guys,

I'm trying to use Thrive Content Builder on my site: www.TheScienceofGettingRipped.com

I contacted their support and they asked if I have a custom .htaccess, wp-content folder hardening, or special file permissions.

I know nothing about programming and can't figure out what the problem is.

Thanks in advance guys!
Raza
#500 #error #internal #server
  • Profile picture of the author Kingfish85
    Originally Posted by rimam1 View Post

    Hi guys,

    I'm trying to use Thrive Content Builder on my site: www.TheScienceofGettingRipped.com

    I contacted their support and they asked if I have a custom .htaccess, wp-content folder hardening, or special file permissions.

    I know nothing about programming and can't figure out what the problem is.

    Thanks in advance guys!
    Raza
    In most cases we see this when there's problems with htaccess files, especially since you've mentioned WordPress. Are they not willing to look at your htaccess file? If they know what they're doing, they should be able to narrow the lines of code in the htaccess file fairly quickly. Not saying they should fix it, but at least tell you what is causing it.

    If they won't help at all, I'd suggest finding yourself a host that will.
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  • Profile picture of the author Member8200
    First, You must determine if the Plug-ins is compatible on your Wordpress and if the htaccess file is compatible also. Take some time to do some research online and it will help you.
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  • Profile picture of the author tracker411
    Your wordpress installation has been hacked, you need to clean your files or delete the installation and re-install the complete website. Also if it is a wordpress installation you might want to use a security plugin such as wordfence
    Signature

    Hello Everyone

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    • Profile picture of the author JohnFaulk
      Originally Posted by tracker411 View Post

      Your wordpress installation has been hacked, you need to clean your files or delete the installation and re-install the complete website. Also if it is a wordpress installation you might want to use a security plugin such as wordfence
      This guy is crazy lol. Post .htaccess to pastebin.com maybe I or someone else can help from there.
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    • Profile picture of the author mojojuju
      Originally Posted by tracker411 View Post

      Your wordpress installation has been hacked, you need to clean your files or delete the installation and re-install the complete website. Also if it is a wordpress installation you might want to use a security plugin such as wordfence
      dafuq is this?
      Signature

      :)

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  • Profile picture of the author Emily watson
    Try to reinstall the wordpress because your website is hacked by someone.
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    • Profile picture of the author Kingfish85
      Originally Posted by tracker411 View Post

      Your wordpress installation has been hacked, you need to clean your files or delete the installation and re-install the complete website. Also if it is a wordpress installation you might want to use a security plugin such as wordfence
      Originally Posted by Emily watson View Post

      Try to reinstall the wordpress because your website is hacked by someone.
      ^This is horrible advice & the OP should not listen to it. The problem, is likely a typo/bad line of code in the htaccess file.
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  • Profile picture of the author tzman
    Check if there is another .htaccess into Thrive Content Builder files and post its content here
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    • Profile picture of the author mhowe91
      It is an issue with your .htaccess file. If you are using wordpress, a quick solution to this would be to delete the current .htaccess file, then from the wordpress dashboard go to Settings > Permalinks and click "Save Changes". This will automatically generate a new .htaccess file for you.
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      • Profile picture of the author ClicProject
        The first place to look when you get an error is the error log, it will tell you what is causing the error. I would look there first before going something drastic like reinstalling your site. If you are on shared hosting your logs will normally be outside your public html folder, most likely in a folder called logs
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  • Profile picture of the author rimam1
    Thanks guys.

    Incidentally, my site WAS hacked, but I've since recovered it. Still, my pages aren't indexed and it appears as if my site is hacked if you enter site:thescienceofgettingripped.com in Google (webmaster tools doesn't show it as being hacked though)

    I'll delete the .htaccess files and see if that helps.

    Thanks!
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  • Profile picture of the author lucyberrette
    Generally the 500 Internal Server Error is a very general HTTP status code that means something has gone wrong on the web site's server but the server could not be more specific on what the exact problem is.
    Signature

    Sr. WordPress Developer at HireWPGeeks Ltd., HTML to WordPress Company.

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  • Profile picture of the author rimam1
    Thanks everyone... the problem is now resolved, my hosting company had to fix something on their end.
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  • Profile picture of the author sengkong57
    Internal Server Error

    The server encountered an internal error or misconfiguration and was unable to complete your request.

    Please contact the server administrator, webmaster@miketosto.wongsk.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.

    More information about this error may be available in the server error log.

    Additionally, a 500 Internal Server Error error was encountered while trying to use an ErrorDocument to handle the request.

    can anyone help me? I can't log into my website site.
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