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Needs to keep changing login?

by rhinocl
5 replies
I received this email from a customer who wanted me to make some changes to their wordpress blog after I told them I couldn't log on.
"I've had chronic problems with this site, and will reset the password - that helps for awhile, but needs to be done every few days."

Has anyone experienced a problem like this? It is hosted on GoDaddy.
#changing #login
  • Profile picture of the author Bruce Hearder
    It would be worth checking that the site hasn't been hacked.

    And this is allowing someone else to get in and change passwords.

    Worth checking ..

    Bruce
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  • Profile picture of the author jaimegm
    Hi rhinocl

    I had similar problems with godaddy, here are some suggestions:

    1. Comparte some of the php programs to you originals, (I hope that you have an original backup of them) sometime you will find some strange code there.

    2. Report this issue with godaddy technical support, sometimes they know if some attack has occurred.

    3. In your directory (and all the subdirectories) look for a file with <form, a hacker is able to add php files via <form, so check the them.

    4. Change all the passwords, ftp, godaddy, database, WP-admin and make a backup of everything.

    I hope this may help you
    Jaime
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    • Profile picture of the author rhinocl
      I glanced through the php files and didn't see anything suspicious. What she is telling me now is that if she types in the whole administrator address at once her login works. But if she goes to her site first and then types wp-admin at the end of the address the login won't work. Clear cookies? Change secret key?
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  • Profile picture of the author SoftwareProjects
    Which version of WordPress are you using? Any special add-ons?
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    • Profile picture of the author rhinocl
      Version 3.0.1
      I did not install all of these (I didn't build the site for her), but here is what I see as active now:
      All in One SEO pack
      EmbedIt
      Front Page Manager
      Google Analyticator
      XML Google Maps
      Google Maps for Word Press
      iContact Widget
      Newsletter
      Smart Youtube
      StatPress Reloaded
      WPBackup (by Bta)
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