My Hosting Service Won't Help

5 replies
I can't seem to get a response from my hosting service so I will ask the question here.

I have a hosting account with ABC and for example my main domain on that account is www.bill.com (example of course)

I purchase another domain www.jill.com (for example) from a different provider but want it hosted on my ABC account so I don't have to set up a new hosting account. So I point the name servers to my ABC account.

I have tried doing this by using an add on domain but always end up with something like this- www.bill.com/jill or www.jill.bill.com

Without doing an add on domain or without setting up a new hosting account, how do I get the domain or url set up with www.jill.com so that the domain and url do not make reference to www.bill.com in my original ABC account?

I hope that makes sense. I'm just trying to figure out how to get the actual domain such as www.jill.com to show up without reference to the old domain or without setting up a new hosting account.

This must be a common issue since most hosting services allow unlimited domains - but not all domains may be purchased through them.

Any suggestions would be very much appreciated.

Thanks - Bob M
#hosting #service
  • Profile picture of the author kernelpaniker
    If your host isnt getting back to you, get a new host. You are the customer, remember that. There are other hosts out there that want your business. What happens when its a serious problem? They probably wont get back to you then either.
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    • Profile picture of the author JohnyData
      Originally Posted by kernelpaniker

      If your host isnt getting back to you, get a new host. You are the customer, remember that. There are other hosts out there that want your business. What happens when its a serious problem? They probably wont get back to you then either
      I could NOT agree more, however, none the less, until you figure out what you plan on doing about that, here is how most add-on domains work, especially if it's on a cpanel based server...

      Your main domain is that which is set up initially. From there, you can setup as many sub-domains and add-on domains as you like (depending on the plan you have). Now, whenever you create a new "domain" account (beit sub or add-on), by default, cpanel automatically attempts to create it at /home/+username+/public_html/addondomain.com which is also the main area for your maindomain.com account...

      When this happens, although you will be able to visit addondomain.com simply by the URL itself, it will also be visible at maindomain.com/addondomain.com

      The best way to avoid this is to set the document root to something other than public_html/addondomain.com.

      Setting the document root to something ABOVE public_html, will ensure they only way to access the domain is via the full URL (well, as well as via addondomain_username.maindomain.com, but no one would visit that unless they knew for sure what the main domain is)...

      I know this sounds confusing, so, if you are now more confused than before, please feel free to PM me and I will do my best to explain it better or more clearly.
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  • Profile picture of the author mywebwork
    The above post aside (and it is a valid point) most hosts that allow multiple domains will have some sort of control panel (CPanel, WHM) that allows you to add domains or "add-on domains".

    In your example you would setup an add-on domain named jill.com. The setup will create an account and will also give you at least two nameserver values.

    You then go to the registrar account that you used to purchase the jill.com domain and replace the existing nameserver values with the ones your host gave you.

    And that should do the trick.

    Bill
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  • Profile picture of the author Guigo
    I suggest you dump your current hosting provider, unless it's free or it's a buddy of yours giving you a megadeal.

    I use hostgator for many years, they have all the things working right out of the box. Your issue is a question of 1 minute and i've adden new 'addon domain', and if domain DNS is changed correct where you registered your domain, it should work.

    And one more thing - may be you have the most el cheapo hosting plan that provides you hosting to not more than one domain..
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