Programmers: charging more for 'emergency' or 'urgent'
I'm thinking along the lines of: if a long term client calls you in the middle of the night and urgently needs something done. This could be for several reasons (website was hacked, need a new feature added immediately for whatever reason, etc.)
If the problem isn't caused by 'me' (web hosting issue, etc), I feel I should be charging an enhanced rate for this work. Currently I just do it and charge my normal rate and the client is just happy to get it done.
How do I go about charging more for this? Do I state that 'oh there is an emergency rate for urgent work during off hours/weekends' - how do I do this without sounding like an asshole?
Robin
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