TweetAdder Not Working: Anyone else

15 years ago

Hi there. I am also a tweetadder user and experienced that last week.

They just told me to downgrade, here are the links:

http://tweetadder.com/previous/tweetadder3.dmg
http://tweetadder.com/previous/tweetadder3.exe
http://tweetadder.com/previous/tweetadder3-x86.zip

Hope this helps.

Thanks
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jrpt 15 years ago

va-mom,

Thanks but none of those are functional and they all seem to time out. TweetAdder.com hasn't worked since yesterday. Hmm...
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ramchat

15 years ago

They have problems from last week. If you want, pm me for link that I have used from last week and earned good money.

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xxxJamesxxx

15 years ago

Twitter changed their API so they had to update Tweetadder to make it work with Twitter.

Since then they've had a few teething problems and as a result, brought out quite a few updates.

Saying that though, it seems to be working just fine at my end now

James

Thanks
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yukon

Banned 15 years ago

I noticed today that twitter changed their url structure.

Example: hxxp://twitter.com/your-site-dot-com

Now the same url will redirect to hxxp://twitter.com/#!/your-site-dot-com

(notice the extra /#! in the url).

Originally Posted by xxxJamesxxx

Twitter changed their API so they had to update Tweetadder to make it work with Twitter.

Since then they've had a few teething problems and as a result, brought out quite a few updates.

Saying that though, it seems to be working just fine at my end now

James

Thanks

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va_mom

15 years ago

@jrpt, sorry that those are not working anymore. Those were the ones forwarded to me by Tweetadder customer service and it worked for me last week. Mine is still working now...

I hope you will resolve your problem soon. :-)

Thanks
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jsdwdc 15 years ago

I am experiencing the same issue. Neither the Mac or PC version is working. Tried to contact tech support in a couple of ways, nothing seems to be working.

I would be nice if they told us SOMETHING about what they were trying to do to fix this.
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- klotone 15 years ago
  
  I contacted tweetadder support through their email and they said to install the update - which I've done about 4 times. It still isn't working for me on 2 different PCs. It hasn't worked all week! I just sent them another email asking if I could get a refund, since it's been less than 30 days. Good luck to all of you on this issue.
  
  Thanks
  
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va_mom

15 years ago

Hi there. Mine is still working and just today, there are some minor updates. They also included a message that they are aware of some still experiencing crashing - they are still working to resolve this.

FYI for everybody having problems.

[ 1 ] Thanks
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klotone 15 years ago

Re: the refund. They said they only offer a 7 day refund. I asked if I could still get one, since it's under 30 days and it's worked for less than half that time. They didn't respond, so I'm contacting my bank tomorrow.
I'm glad yours is working, @va_mom.
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jharr53301

15 years ago

WOW! Finally I found a group of people having the same issue I'm having! This is a club that none of us want to be a part of! I'm having the same issue - after I downloaded their last update at end of April, mine crashes upon opening just like "jrpt" said. I have emailed support 5 times and they keep sending me the same automated robotic message - saying they are aware and working on update. So it's been about 10 days - when is the freakin update coming!?? I've been using them for about 5 months and this is really disappointing to say the least. I love the software but they need to ramp up the Customer Support because at this point it SUCKS! I'm gonna wait it out a little longer and guess if it doesn't get fixed I'll have to switch over to Tweet Attacks.

Does anyone have any new link fixes to downgrade? But if they changed the url structure will that even work?

Thanks
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silverhero 15 years ago

I've been using them for about 3-4 months, I love the software but they need to ramp up the Customer Support
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thaimlord

15 years ago

Hi all

Mine hasn't worked for a couple of weeks now. Just will not log into any of my twitter accounts. Says password is wrong (which it isn't) makes me go to the Manage Users screen and confirm the password, makes me (twice) do captcha, then tells me that the password is still wrong.

I've uninstalled, installed all updates. Support is non-existent, I did get one response with a copy/pasted "install the update" message and that is it.

I've had the product for around a month and now very dissatisfied. Yesterday I bought Tweetattacks and it's working like a charm. I requested a refund due to the fact that I didn't buy this thing for just a month's use, but haven't heard a word in response.

Cannot recommend these people to anyone at this point unless they shape up pretty damned quickly.

Cheers
Who.

Thanks
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backlinkseo 15 years ago

TweetAdder make us mad! We use TweetAdderfor maintains our client site but after changing up gradation software We notice our all accounts suspended in twitter ! Any one face this types of issues!
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- klotone 15 years ago
  
  TweetAdder is still not working for me on Windows 7, Vista or XP. After 8 re-installs. It only worked for 2 weeks and they refuse to give me a refund. Called the bank and they couldn't reach them, so I'll try again today. SCO0TLE's number is: 866-526-8105 but you have to leave a msg. Notice the odd way they spell their name?
  
  Would you believe they're advertising like crazy on Twitter? Looks like they have a LOT of affiliates. And their website is up and running too. So they are selling a product that doesn't work!
  
  To complain, email godaddy and domainsbyproxy (abuse at).
  
  Thanks
  
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dragondf

15 years ago

Originally Posted by thaimlord

Hi all

Mine hasn't worked for a couple of weeks now. Just will not log into any of my twitter accounts. Says password is wrong (which it isn't) makes me go to the Manage Users screen and confirm the password, makes me (twice) do captcha, then tells me that the password is still wrong.

Exactly the same problem here.
Hey... "New" twitter is not so different than last one. Twett Adder is NOT login inside twitter accounts and like every one can see, it is very easy to do that. You can automate it very easy, the problem are the others functions. But their software is neither login.

In spite of all, I think they could, at least, answer something to their clients. Looks like they are running away like "criminals".

Why TwettAttacks is working yet? One has support and the other NOT.

Good lucky!

Thanks

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jharr53301

15 years ago

WOW - this is crazy!! I agree - support is non-existent - I have emailed them numerous times - they responded twice then ignored all further request for help. Someone needs to get a first page site on google to tell the world about them! I wasted $188 bucks!!

Thanks
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klotone 15 years ago

I was busy today but I'll get to the bank Monday and let you know what they say. I hope you get your money back! You're from Pgh, I grew up in Plum, LOL, haven't been there in years.

Let's all spread the word about this, so others don't get ripped off!
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talkbizdiva

15 years ago

Hi all, guess misery loves company!! I can't get my tweetadder to work again after that update and same robot message from tech support. I had upgraded too.

This is very frustrating as the program ran so smooth.

If anyone finds a fix, please post it here,

Mine says on all accounts that I need to use the updated twitter which of course I am already doing.

Thanks

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angelfire4xx

15 years ago

Good news, I had the same problem as you guys, just beta tested the latest TweetAdder build on my Win XP PC and it worked fine. I'm sure they'll be able to release it very soon. Hang in there, it was obviously a very complicated problem they had to solve due to Twitter's recent changes.

Thanks
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jharr53301 15 years ago

Good - I hope they release it soon - I really love the software. But the lack of communication is just HORRIBLE! Communication is always key whether the news is good or bad, a great company does not just STOP communicating with the customer!
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- jrpt 15 years ago
  
  Wow-
  
  Funny this subject came back up. Glad (not really) to see others are in the same boat and getting the same automated responses. Along the way I did get an actual email from a TweetAdder 'employee' jamie@skootle.com but that didn't help.
  
  I just emailed them with a refund request and if I do not get it, I will go to the Credit Card company to void payment and beyond that the BBB and any other organization that would police this sort of practice. I don't believe its a fraudulent practice but rather extremely poor customer service and probably an over matched support staff.
  
  Keep this thread going with any updates on refunds or changes...and just like others, I ended up buying TWEETATTACKS and if you haven't done so, run to their site and grab it. The interface isn't as 'cool' as Tweetadder but The @reply feature they have is worth its weight in gold. My sig says it all.
  
  JR
  
  Thanks
  
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jharr53301

15 years ago

It's just a hassle trying to relearn software - but if we don't get a fix soon for Tweet Adder I will be switching over.

Thanks

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Govindji_Patel

15 years ago

Looks like there has been problem with all users i thought I was doing something wrong until I searched and found this forum and there lots of user frustrated with there customer service at least they send us email us keep us posted instead of sending us automated email.

Thanks

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Francine

15 years ago

Have been wondering about the same here,hope they fix it soon and learn how to promptly get back to guys on time in future

Thanks

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businesswarrior121

15 years ago

use twiends.com

hope it can solve your problem

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xxxJamesxxx

15 years ago

Just thought I'd check back to see how this thread doing and I can't believe the amount of people are having problems

Me? It's working just fine for at my end.... Strange

James

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Govindji_Patel 15 years ago

@ James would be glad if you can share what you done to make tweet adder work
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GeorgeReed

15 years ago

Its working fine for my outsourcers...

Consider purchasing tweetattacks, its the best.

Thanks

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Ninja Twin

15 years ago

Does anyone have this build or a link to it?
#110430

If so please post or upload.

Thanks

Thanks

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xxxJamesxxx

15 years ago

@ James would be glad if you can share what you done to make tweet adder work

Nothing - Just downloaded the latest update and it worked just fine for me.

James

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jrpt

15 years ago

I'm the original thread starter so ill update: (and believe me I'm sure the Tweetadder people are following this thread...they're IMers too remember)

They did respond to my email once a threat to go to the BBB was mentioned and again they wanted me to download the latest version so like a trained monkey I did and guess what: It still doesn't work...what a shock. They did request my orig order # but who knows what that means. My complaints to the BBB/credit card company will go out on Wednesday if I don't get my refund. Many on here are waiting it out...for me, time is $$ and the time is now. I've already made back my Tweetattacks purchase amount and will not go back to Tweetadder based soly on principle. I wouldn't hold my breath waiting for Tweetadder to suddely wake up.

Thanks
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Ninja Twin

15 years ago

Originally Posted by jrpt

I'm the original thread starter so ill update: (and believe me I'm sure the Tweetadder people are following this thread...they're IMers too remember)

They did respond to my email once a threat to go to the BBB was mentioned and again they wanted me to download the latest version so like a trained monkey I did and guess what: It still doesn't work...what a shock. They did request my orig order # but who knows what that means. My complaints to the BBB/credit card company will go out on Wednesday if I don't get my refund. Many on here are waiting it out...for me, time is $$ and the time is now. I've already made back my Tweetattacks purchase amount and will not go back to Tweetadder based soly on principle. I wouldn't hold my breath waiting for Tweetadder to suddely wake up.

I have already contacted my bank and filed for a chargeback. HSBC informed me that they have received quite a few complaints about this company.

Support keeps asking me to use Build 110430 but provide me links to the new build which crashes. If anyone has 110430 please upload so I can test. Thanks

Thanks
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Govindji_Patel 15 years ago

Ever since 110430 update tweetadder stopped working the last working was 110428
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- Ninja Twin 15 years ago
  
  Originally Posted by Govindji_Patel
  
  Ever since 110430 update tweetadder stopped working the last working was 110428
  
  Does anyone have a backup of these 2 builds?
  
  I think 28 wont work as it needs you to have the new Twitter update but 30 should.
  
  Thanks
  
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hueyliew

15 years ago

My TweettAdder build #110505 is working fine, it was updated about two or three weeks ago! Maybe you should update again, I think mine is the latest update as it did not asked me to update when I start up TweetAdder.

Thanks
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pjman 15 years ago

Build #110505

is a dud for me. It won't automate tweets or RSS feeds anymore. If I send out a single tweet with TweetAdder then it will start to automate. But, I have to manual send a tweet first.

I never had any problems before this new build.

I contacted them, they sent me a form email back.
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- 1 reply
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- Govindji_Patel 15 years ago
  
  I have tried everything possible to get the latest version to work Build #110505 i am on the version and when try to reinstall I get repair page and it goes through the process to repair and when I try to go on program same error and shuts down.
  
  Thanks
  
  1 reply
  
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  klotone 15 years ago
  
  Since Tweetadder only worked for me for 2 weeks, I kept asking for a refund, and they finally said okay. About a week ago, they emailed to say that they refunded my purchase which (they said) is supposed to take 2-3 days. But it hasn't shown up yet. I'm skeptical since I had a recent store return that was credited immediately. I'll keep trying but I may also have to do a chargeback.
  
  It's being advertised all over the place on Twitter, so they evidently have a LOT of affiliates. They website doesn't indicate that anything is wrong, or that they're working on a fix... so it sure seems like they are being unethical.
  
  Good luck to everyone!
  
  Thanks
  
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  Ninja Twin 15 years ago
  
  I think these guys have taken the money and run.
  
  [ 1 ] Thanks
  
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  faceblogger 15 years ago
  
  Originally Posted by Ninja Twin
  
  I think these guys have taken the money and run.
  
  No...I hope they will not
  
  Thanks
  
  Signature
  
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dagaul101

15 years ago

Twitter recently made some updates that would mean many third part software would find it difficult to utilise their OAuth

Thanks

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va_mom

15 years ago

Hey guys. Tweetadder has an update - you may try it out and see if it will work for you already... :-)

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Govindji_Patel 15 years ago

Keeping fingers crossed seems as they have this version working at last
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- klotone 15 years ago
  
  I waited over 1 week... so, after they didn't post a refund as they claimed, I told them I'd have to contact the bank and do a charge back. Withiin 1 day, I received a note from skootle corp. saying they had processed the refund, along with a confirmation number.
  
  Thanks
  
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jharr53301

15 years ago

Well someone here was kind enough to send me the latest update - so I deleted all old instance of Tweet Adder from my computer and installed the new one and its working GREAT NOW!!

Also if you have an alternative computer you can put it on - you can download tweet adder from there website onto that other computer and it will work just fine as well.

Thanks

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hueyliew

15 years ago

I updated to Build #110515 today, works as usual.

Thanks
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businessauto

15 years ago

Hi everyone,

I've had a little trouble with TweetAdder today. It shows as following, unfollowing, and tweeting from within the program, but when you take a look on Twitter itself, nothing is getting posted and the following/follower numbers haven't changed all day.

Any ideas on what this could be?

Gav.

Thanks
1 reply

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Reena

15 years ago

Hello everyone,

TA has not worked for the last 3 days and I use it for clients...

When I try to open it it says 'Could not connect to the database' along with other messages before finally logging itself out.

Support said the db got corrupt and have offered no solution and have not replied to emails...Can't believe their lack of support.

So I'm in a dilemma - I need the functionality of TA but can't rely on the program nor their support. Any other programs any good - Socialoomph or Hootsuite?

Thanks

PS Anyone like Tweetattacks and is it buggy like TA? Or any other issues?

Thanks
1 reply

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jblazen

15 years ago

Reena,
I'm using Tweet Adder right now, and it's working wonderfully and has been since they updated after the changes Twitter made.What build# are you using? (It's on the top left bar of the program)
I haven't contacted support recently, but in the past for me Tweet Adder support was quick and efficient.

You could try to backup your Tweet Adder database using their
"Tweet Adder database tool" on their FAQ page.
And then either update the program or reinstall to see if that corrects your error.
If you're getting corrupted databases it may be a good idea to make sure your anti-virus is updated and run a full system scan as well.

Did you get it connecting yet? Let us know

Originally Posted by Reena

Hello everyone,

TA has not worked for the last 3 days and I use it for clients...

When I try to open it it says 'Could not connect to the database' along with other messages before finally logging itself out.

Support said the db got corrupt and have offered no solution and have not replied to emails...Can't believe their lack of support.

So I'm in a dilemma - I need the functionality of TA but can't rely on the program nor their support. Any other programs any good - Socialoomph or Hootsuite?

Thanks

PS Anyone like Tweetattacks and is it buggy like TA? Or any other issues?

Thanks
1 reply

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Reena 15 years ago

Thanks for the advice jblazen, I just tried to add the manager program but it comes up with the same problem - File Not Found in ...AppData\Roaming\TweetAdder. It seems my db file has gone?

How should I get this back? I have not unistalled from Add/Remove programs, maybe I'll try that, I only ran the update again.

I have uninstalled, re-installed but same problem. I'm also prepared to sort all the settings and tweets out again but I can't even put a default version on my laptop.

I'm afraid their support is really poor - when you have a problem that is. When you're first buying they're very helpful - what a surprise. Just on the basis of their lack of support and interest in the customers that make them money I am thinking of Tweetattacks - anyone got any views? I'm wondering about the additional features of tweetattacks as tweetadder is a bit limited (eg I can't schedule tweets at certain times and others).

I would still like to get TA working as it would be simpler, but what should I do? Nothing works, support are useless and I'm stuck.

Please help anyone - either a fix or re whether tweetattacks would be a better bet.

PS Anti virus looks ok, and it's BETA 110515
- Thanks
- 1 reply
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- jblazen 15 years ago
  
  Can you find your DB for tweet adder manually with out the DB tool? File name "tweetadder3"?
  
  The databases for Tweet adder are stored in the following location depending on your operating system: In Windows, the files may be hidden. To show them, change the folder options setting:
  Control Panel > Folder Options > Check Show Hidden Folders and Files > Click Apply
  Windows 7 / Vista:
  C:\Users\USER\AppData\Roaming\TweetAdder3
  Windows XP
  C:\Documents and Settings\USER\Application Data\TweetAdder3
  OS X
  Macintosh HD/Users/USER/Library/Preferences/TweetAdder3
  In Linux, the database folder is:
  /home/USER/TweetAdder3
  
  See if it's there, and not gone into the "void" of lost files
  
  Thanks
  
  1 reply
  
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  Reena 15 years ago
  
  UPDATE: It worked! I deleted the file then it worked!! Thank you. What a mega relief
  
  ----
  Yes, thank you I found it!
  
  But now what do I do?
  
  Thanks
  
  1 reply
  
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  jblazen 15 years ago
  
  Reena,
  It could be possible that just your settings database is corrupt, and not the user databases.
  Try this:
  Close tweetadder (if open)
  First make a backup of the whole tweetadder3 folder just so you have it backed up.
  Go back to your original tweetadder3 folder and delete file "settings" ONLY in the tweetadder3 folder. - Delete only this file, not the user files.
  Open tweetadder, and then re-enter your registration key for the program and your user passwords.
  Try logging out and logging back into the program a couple times to see if that works.
  
  See if that works for you? If not what happens, what errors?
  
  gl
  
  Thanks
  
  1 reply
  
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  jblazen 15 years ago
  
  Did you permanently delete all the user files too? If not they could still be fine and you could copy them back into the folder - even one at a time - and then you'd not need to re-upload all your user settings again.
  
  Thanks
  
  1 reply
  
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  Reena 15 years ago
  
  I did save them somehwere else, yes, just in case. But I have just done most of the settings and imported all the tweets, it's quicker than I thought. besides I'll just give it a settings obverhaul
  
  It seems I have been having this happen a lot - weird stuff happening. On my iPhone too the appstore icon disappeared and I have to reload the whole thing and back it up first etc and apparently Apple say that's impossible for it to happen.
  
  Anyway so glad TA is working. You saved my bacon Thanks
  
  [ 1 ] Thanks
  
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deejayundoo

15 years ago

Hi,

Is there a web version of Tweetadder available ? I would love to have it run automated but not having to keep the software open on my computer..

Thanks
1 reply

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jblazen 15 years ago

Sup deejayundoo,
Nope it requires the computer to run. So far it's the best Twitter program, tool, or bot I've seen to manage Twitter with, so in my opinion it's 110% worth it to keep this program running on my computer

Originally Posted by deejayundoo

Hi,

Is there a web version of Tweetadder available ? I would love to have it run automated but not having to keep the software open on my computer..
- Thanks
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ClarkIke

15 years ago

Everything is working fine for me. I using the latest release.

It is unfortunate that they handled this situation so poorly for so many people.

Customer service is important at all times - hopefully they learned their lesson.

Thanks
1 reply

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joshcloud9 15 years ago

I am having similar issues, I'm stuck in a loop...

Tweetadder 3.0 build#110515

"There was an error validating your registration key. Our registration server may be temporarly (sic) down for maintenance."

And when I try and add a user I get this.

"You must select a registration code you wish to activate this user with."

I can get it to work in DEMO mode only.

I tried deleting database, using the old version, cleaning registry, removing my AV/firewall, rebooting...Still not able to get it working?

My OS = 64bit Windows 7 "Enterprise".

I have had this for two days so can get a refund but I really want this to work...

Any ideas?
- Thanks
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joshcloud9

15 years ago

Finally the "error validating your registration key" went away and I got it working

Very frustrating but all seems OK Now

Thanks

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Sayed

15 years ago

Actually it works great with me except 1 feature which is the automatic thank you message. Does anyone has the same issue?

Thanks
1 reply

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iampino 15 years ago

i'm getting this error now, too. build 110515. i'm getting nervous. i saved my user files, but i cannot authenticate on my laptop or my desktop. i'm getting the "the server cannot authenticate the registration server" blah blah blah.

i'm assuming their system went down, since both my desktop and laptop went down, correct?
- Thanks
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iampino

15 years ago

for some reason, it was fixed... PHEW!

Thanks

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Vulcanmind

15 years ago

Originally Posted by jrpt

I've been using TweetAdder since Februrary and it was working fine. Recently, a new update was downloaded and ever since, I get an error message from Windows. TweetAdder is not responding to my specific issues by email and there is no phone support.

Anyone else here having the same issues?

I got a reply from their Tech Support:

Make sure you're using build 111004.

Twitter automatically and randomly switched everyone's HTTPS settings to 'on'.

Please make sure your HTTPS settings on your actual twitter account are OFF, log out and back into twitter, then restart tweet adder.

You can also try turning the profile OFF in Tweetadder, logging into twitter, uncheck/rechecking HTTPS, hitting save, then restarting your username in Tweetadder.

If you haven't recently logged in to your actual twitter account, be sure to do so; sometime's twitter requires that you verify the email address associated with your account, and will temporarily 'freeze' your account until it's been verified.

Remember that your computer must be on (not in sleep in hibernation mode), connected to the internet, and the tweet adder program open in order to run through your automated settings

Thanks
1 reply

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waynedsr

15 years ago

Originally Posted by Vulcanmind

I got a reply from their Tech Support:

Make sure you're using build 111004.

Twitter automatically and randomly switched everyone's HTTPS settings to 'on'.

Please make sure your HTTPS settings on your actual twitter account are OFF, log out and back into twitter, then restart tweet adder.

You can also try turning the profile OFF in Tweetadder, logging into twitter, uncheck/rechecking HTTPS, hitting save, then restarting your username in Tweetadder.

If you haven't recently logged in to your actual twitter account, be sure to do so; sometime's twitter requires that you verify the email address associated with your account, and will temporarily 'freeze' your account until it's been verified.

Remember that your computer must be on (not in sleep in hibernation mode), connected to the internet, and the tweet adder program open in order to run through your automated settings

Thank you so much for this... that fixed my problem!

Wayne

Thanks

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