Why Do People Seem To Hate Sescout?

by dp40oz
48 replies
  • SEO
  • |
I just signed up for a free trial of Sescout, SerpFox, and Microsite Masters. All of the seem cool but Sescout is definitely got the best layout in my opinion. I also love the idea of constant rank tracking. Not that I need hourly tracking necessarily but once a day isn't enough for me otherwise Microsite Masters would be great. I have had too many big fluctuations happen at odd hours to sit and twiddle my thumbs until the next day to see where everything landed.

Well back to my question. Why do people seem to hate Sescout? I was ready to pull the trigger and sign up and then I read around here how people keep saying to avoid it.
#hate #people #sescout
  • Profile picture of the author thatkeywordguy
    never tried it, but that Sescout pitch page was one of the best i've seen.
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  • Profile picture of the author Mantasmo
    Sescout is crap. I used them for months and moved away.

    1. Not accurate.
    2. Your data will disappear at some point. It will crash. It won't track your keywords for week - randomly.
    3. It's basically crap.

    Just google "sescout" with forum search on in Google. They're a complete disaster.

    Tracking once daily is enough, you shouldn't be checking rankings more than once per day (procrastination much?).
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    • Profile picture of the author dp40oz
      Originally Posted by bnetwork View Post

      Tracking once daily is enough, you shouldn't be checking rankings more than once per day (procrastination much?).
      I disagree. I mean I don't need hourly but I need at least twice a day. I have too many sites with too many fluctuations to rely solely on 1 tracking a day. I am always testing the boundaries of the google algo and to not have an option to see if something impacted my rankings until 12pm the next day is just too long. Especially now when Google has started crawling the net so much faster. People like to say that SEO is a gradual process, I think it used to be, these days I can have a boat load of keywords move hundreds of spots in hours and I can have keywords rank 1st page on the 1st day. Without a few trackings a day I feel I will not be able to accurately see what some of my tests and methods are really doing.
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  • Profile picture of the author patrich
    Originally Posted by dp40oz View Post

    I just signed up for a free trial of Sescout, SerpFox, and Microsite Masters. All of the seem cool but Sescout is definitely got the best layout in my opinion. I also love the idea of constant rank tracking. Not that I need hourly tracking necessarily but once a day isn't enough for me otherwise Microsite Masters would be great. I have had too many big fluctuations happen at odd hours to sit and twiddle my thumbs until the next day to see where everything landed.

    Well back to my question. Why do people seem to hate Sescout? I was ready to pull the trigger and sign up and then I read around here how people keep saying to avoid it.
    I used SeScout for 6 months or more last year and the service was one of the worst I had ever experienced.

    I sent in a support ticket one time because the rankings weren't updating, 2 weeks later still no response, so I sent in another ticket. A few days later I finally got a rude, half assed response that didn't answer the question at all.

    They are notorious for not answering support emails/tickets. The service is down or not working properly all the time. In that 6 months I was there, there was at least 2-3 months without proper service and when it was working, it wasn't accurate most of the time.

    I will admit, their layout, etc., is very nice. But customer support and downtime/errors caused me to leave. I don't recommend it at all, I know a couple of people that still use it and the problems have not gotten any better from what I hear.

    *edit*, by the way, I was using a premium account, not a free one. So all of this was going on while I was a paying customer. A couple of weeks after I cancelled my account they sent me an email wondering why I had left. I replied with much the same response as above and they offered me a free month to come back. lol. While it is a nice gesture, that doesn't make up for the few months I paid for an unreliable/non-working service.
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  • Profile picture of the author Mantasmo
    patrich, I had the exact same experience with sescout. **** them. Logged in one day to find all of my tracking history/data gone (about 2 months worth of data) - great. They never fixed it and I ended up moving to a different provider.

    Regarding hourly tracking - nonsense. You don't need it. If you're "pushing the boundaries" of the Google algo - check those keywords manually while the tests are running. Why on earth would you ever rely on a pretty inaccurate web based tracker for tests like that?
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  • Profile picture of the author getdailyjobs
    Banned
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  • Profile picture of the author dp40oz
    I just subscibed to Serpfox. Looks great so far. I even had 1 slight glitch and had a response and fix from the team in less then an hour. I'll keep people updated on how the service turns out.
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  • Profile picture of the author iamnotfrankkern
    Now I use Serpfox. In my opinion it's much better than SEscout.
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    • Profile picture of the author Ricky Dawn
      Originally Posted by FerencMakar View Post

      Now I use Serpfox. In my opinion it's much better than SEscout.
      I would also recommend SERPfox, use their free package to see if you like it!

      Brilliant, reliable and accurate are the three words that come to mind when asked to describe it.

      Ricky
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  • Profile picture of the author papamo44
    I have been using sesscout for about a month and I have been very pleased with it. I think they have just done a pretty major overhaul of the site and got new severs. Rnaking check seems to be accurate and overall I have been pleased.
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  • Profile picture of the author Ikon
    I have just done a free trial with authority labs they are more expensive but make claims to the most accurate

    I also dont see through out the other services that they track other countries which is a big thing for me as I have a lot of UK clients.

    Anyone know if fox supports that?

    Fox website isnt the best for explaining what it does it says four hourly data but says daily information which is it?
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    • Profile picture of the author dp40oz
      Originally Posted by MillionaireMart View Post

      I have just done a free trial with authority labs they are more expensive but make claims to the most accurate

      I also dont see through out the other services that they track other countries which is a big thing for me as I have a lot of UK clients.

      Anyone know if fox supports that?

      Fox website isnt the best for explaining what it does it says four hourly data but says daily information which is it?
      Its every 4 hours. Ive been using them for a few days and have been very pleased. I only have 1 gripe and that is that each keyword should be tracked for both Google and Bing. Serpfox makes you re-enter the keyword if you want bing tracking and counts as 2 separate keywords.
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  • Profile picture of the author Ikon
    I think ill run them both for a month on the same keywords should be interesting im focused on making sure I get the most accurate results so seems its best to do a test fox vs authority labs
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    • Profile picture of the author Mantasmo
      Originally Posted by MillionaireMart View Post

      I think ill run them both for a month on the same keywords should be interesting im focused on making sure I get the most accurate results so seems its best to do a test fox vs authority labs
      I've done that. Authority labs gives you less data and is over priced.
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  • Profile picture of the author cardine
    SeScout has terrible problems with reliability. They even forgot to renew their domain name at one point (so everyone who went to SeScout.com got a parked page).

    If you are looking at SerpFox I would also take a look at MicrositeMasters. MicrositeMasters is priced better than SerpFox and has more features if I recall correctly.

    I'd be interested in seeing which is most reliable out of all three of those providers (AuthorityLabs, MicrositeMasters, and SerpFox).
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    • Profile picture of the author dp40oz
      Originally Posted by cardine View Post

      SeScout has terrible problems with reliability. They even forgot to renew their domain name at one point (so everyone who went to SeScout.com got a parked page).

      If you are looking at SerpFox I would also take a look at MicrositeMasters. MicrositeMasters is priced better than SerpFox and has more features if I recall correctly.

      I'd be interested in seeing which is most reliable out of all three of those providers (AuthorityLabs, MicrositeMasters, and SerpFox).
      Microsite Masters is great, I use that for free for a couple of sites of mine but daily tracking is just not enough for me.

      For those who get outraged by the concept that I need tracking more then once a day then heres an example why. Today I had 1 page I have been ranking for about a month all of a sudden start bringing in traffic. Microsite Masters has the the 10 main keywords all still ranked in the 30's because it updated this morning. Serpfox now has all those keywords on page #1. With Microsite Masters I have to twiddle my thumbs until noon tomorrow to see where I landed and whats going on. Or I can do manual searches, but with over 30 sites thats a very tall order. If I am paying for tracking I want to see where I rank at all hours of the day.
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  • Profile picture of the author crete
    Sescout is by far the worst service I have ever experienced on or off the Internet.
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    • Profile picture of the author singaporeasiaco
      Originally Posted by crete View Post

      Sescout is by far the worst service I have ever experienced on or off the Internet.
      I really like the interface! But hey, the Google results disappear so much of the time that it's annoying ;/

      but it's a great product for someone with SERP OCD. for anyone who loves checking the SERPS 10 times a day
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      • Profile picture of the author Mantasmo
        Originally Posted by singaporeasiaco View Post

        I really like the interface! But hey, the Google results disappear so much of the time that it's annoying ;/

        but it's a great product for someone with SERP OCD. for anyone who loves checking the SERPS 10 times a day
        Or anyone who likes random, completely inaccurate results. Or their data being wiped out every now and again. But hey, it's all shiny and ****! :p
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        • Profile picture of the author cssitkt
          I used sescout for a few months and now use serpfox which is much better in my opinion.
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          • Profile picture of the author singaporeasiaco
            Originally Posted by cssitkt View Post

            I used sescout for a few months and now use serpfox which is much better in my opinion.
            Wow, SERPFOX has the same feel as SeScout!
            Am gonna try it soon
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            • Profile picture of the author FraserC
              You can pull the search rank out of the search referrer. That's how we do it, and it's totally passive.

              https://www.keywordstrategy.org/1229...y-tracks-rank/

              It has its downsides too, of course, but it's nice to have a method of determining rank that doesn't scrape Google.

              I'm just saying that basing your business on doing something that Google doesn't want you to do is a limited path. The more successful you are, the more Google seeks ways to shut you down... like what happened to BMR.
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              • Profile picture of the author Technologize
                Wow. This service sucks balls. Just signed up. Put in a bunch of domains, keywords, then went to organise them into groups and they all disappeared. Put in a request for refund and cancellation, haven't heard back yet.

                The rankings i did see before i organized them were way off.

                The service is clearly not as advertised. I did some research into others experiences, and found this :

                http://www.**********.com/shooting-*...nce-truth.html

                That link is from ********** - Warrior isn't posting it for some reason. Do a google search for 'SEScout Scam' - you'll find it.
                The 'Owner' of SEScout, 'Joshua' actually responds in this thread with what can only be described as vile and the worst customer service response i've ever read. Be warned - there's some foul language there coming from SEScout's 'Joshua' where he tells his customers where 'they can shove it'. Unbelievable.

                Interestingly, the other 'Founder' of SEScout, 'Ryan' has posted on his Twitter account that he's no longer 'associated' with the product.

                All-up - AVOID!!! Seriously, these people should not be doing business, full stop.
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  • Profile picture of the author FraserC
    @ericnelsonator - It just depends on your method of tracking rank. If you're scraping Google, there's only so far you'll be able to scale your business. You're dependent on Google not blocking your clients from checking their rank.
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  • Profile picture of the author Zeid Makkawi
    As other says, sescout customer service is definitely one of the worst.
    Not yet their system having tons of bug which is not worth the money.

    It's just not worth it, I'm switching to serpbuddy anyway.
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  • Profile picture of the author danols
    Not recommended.
    Customer service none existing.
    Unreliable both in terms of result and up time/service. Sometime they disable major functions for long period of times.
    They don't seem to give a **** and could disappear along with your data and history any day.
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    • Profile picture of the author JimFromNY
      I've used sescout for months now and have finally had enough. Disappearing data, incomplete reports and nobody seems to give a ****.

      My feeling is that they really don't know what to do to provide reliable service and have taken to just deleting emails and support tickets instead of dealing with them.

      I've tried being nice and I've tried being a dick and it hasn't changed anything about their "customer service". Now I'm just being a dick to entertain myself

      It seems that the only way to get their attention is to close your account, which I'm looking to do.

      I'm gonna look into serpfox and the others listed in here- I can't be not able to pull client data when I need to.

      I really don't want to use market samurai for rank tracking anymore, it's slow as **** and I have no patience for that.

      I'm also somebody who likes to track like crazy sometimes. Other times, I like to chill out and not worry about it but when I want it or a client wants a quick screenshot of where they are, I want that **** to work without any problem as often as possible. Not a blip almost every time I use it.

      Cliff's: sescout can relax it's jaw and pay mind to the stepchildren.
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  • Profile picture of the author Mantasmo
    ^^Microsite Masters have more features than Serpfox, but Serpfox update their data more frequently and track deeper. Similar pricing.
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    • Profile picture of the author Technologize
      Good Luck in trying to get a refund from the founder- Joshua. It's been 4 days since i requested a refund under their trial 10 day refund policy - listed in their T&C's.

      He's ignored 3 support requests, he's ignored attempts to contact him on twitter. In short, this guy is a scammer, and has no problem leaving paying customers without a service that works, and without any ability to get their money back.

      As it stands, i can't cancel my account, because the system won't allow it, as it's completely screwed up and 'lost' all my keywords. Even though it's got a couple of hundred that i put in there, that it's supposed to be tracking, they're not viewable, and they're virtually 'lost'

      AVOID AVOID AVOID!!! The worst experience i've had with any product!!!
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  • Profile picture of the author Kael41
    You know, there are one off payment automatic rank tracking solutions out there All you need is a wordpress install. Just thought I'd offer one more solution. Fairly good non-biased reviews as well (toot toot horn!)

    http://www.warriorforum.com/warrior-...nter-more.html
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  • Profile picture of the author Mantasmo
    ^^ none of those can be scaled accurately. If you're serious about tracking (or need it for clients, etc) and don't want to spend your valuable time managing things by hand - you need a SaaS solution. They're extremely cheap these days and offer amazing features with minimal effort required from the user.
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  • Profile picture of the author Craftisy
    Check out SerpBook.com for an accurate rank tracker
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  • Profile picture of the author Legit SEO
    Tried it once and it took hours to load my rankings. I've been using CuteRank lately and very happy with it. It's free for one domain and $59 one time for unlimited use.
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  • Profile picture of the author uoftenwinny
    sescout customer service is definitely one of the worst.
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    • Profile picture of the author crete
      Originally Posted by uoftenwinny View Post

      sescout customer service is definitely one of the worst.
      Not one of, it is the worst.
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  • Profile picture of the author Technologize
    It's a total scam. The guy who runs this never gave me a refund, never replied to any support requests. In short, he's total scum. People have left SEScout on mass, and there's dozen's of others who have voiced how much they hate this wanker on other forums. Nothing but a scamming lair who's cheating people of $$$ by not delivering a product as advertised and not responding to requests for support or refunds.
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  • Profile picture of the author ConnorMarc
    Man oh man, on man. I feel stupid. I thought I found a pretty good free tool w/SEScout. But to hear you guys tell it, maybe not.

    Anyone have anything good to say about it since then?

    I haven't had any problems with it, I use the free plan though.

    EDIT: It also seems to me that since they're seemingly doing more, real-time, 24/7 tracking, than the others, it's a more difficult task and thus perhaps more problems.

    No?

    *shrugs*
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    • Profile picture of the author jakecoop79
      Originally Posted by ConnorMarc View Post

      Man oh man, on man. I feel stupid. I thought I found a pretty good free tool w/SEScout. But to hear you guys tell it, maybe not.

      Anyone have anything good to say about it since then?

      I haven't had any problems with it, I use the free plan though.

      EDIT: It also seems to me that since they're seemingly doing more, real-time, 24/7 tracking, than the others, it's a more difficult task and thus perhaps more problems.

      No?

      *shrugs*
      Trust me, just stay away from them. We all got sucked in because their layout is really good and lure of hourly updates sounded cool. Sooner rather than later, you good experience will turn bad. Happens every time.

      I'm not even sure they maintain that site at all, they just leave it up to get money from suckers who don't do a little investigating before they buy.

      Don't waste anytime doing some troubleshooting for them. We've all been there and done that already. All the possible reasons for why they are unable to deliver a consistent service has been talked about by all of us before. Sescout doesn't listen, so don't even waste you time thinking about it.

      Just move on and you can wear a t-shirt like the rest of us that says, "I survived SeScout"
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  • Profile picture of the author OneManSEO
    Go with Positionly. The prices are similar the the interface is comparable...the biggest difference is the EXCELLENT CUSTOMER SERVICE provided by Positionly. SE Scout is a great design with piece of crap customer service and zero development.

    RUN AWAY
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    • Profile picture of the author crete
      Originally Posted by OneManSEO View Post

      Go with Positionly. The prices are similar the the interface is comparable...the biggest difference is the EXCELLENT CUSTOMER SERVICE provided by Positionly. SE Scout is a great design with piece of crap customer service and zero development.

      RUN AWAY
      Too expensive they need to get in line with others.
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  • I was with SEScout for over a year on the top $99.95 plan. Only because I couldn't find anything better. Lots of downtime and a few times had to scrap my data and start over. Basically it's not very good, but probably the best I could find at the time.

    Anyway as soon as SECockpit announced their own rank tracker I jumped right in, only $30 p/m and does daily rank checks. Daily is all you really need.

    Not sure if the price is $30 for everyone? I have the KW tool too which might make it cheaper for me.
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  • Profile picture of the author CaesarSEO
    Serpfox all the way.

    I tried them all. None beats Serpfox. Support is fantastic as well.
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  • Profile picture of the author sackboy127
    Never tried them myself, but I heard they tend to be inaccurate, also definitely not the cheapest option.
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  • Profile picture of the author deezn
    Serpfox has been great but none of my rankings have updated in a day. Hope they don't go the way of Sescout!
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    • Profile picture of the author sodesigns
      If anyone wants a free tracker, I've been pleasantly surprised with Rankerizer. I've compared their ranking results to Raven and they're pretty spot on. And thought it's desktop software, I also haven't had any issues being blocked by Google like I did when trying Traffic Travis. That said, serpfox does look good and has great pricing (about 2x cheaper than Microsite Masters). Histats is free, but doesn like track ranking by keyword or just traffic by keyword?
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  • Profile picture of the author SEscout
    SEscout is back!

    New management team, completely revamped full-time support team as well as a totally new software platform.

    We are looking to re-establish our brand and earn back the trust of the SEO community.

    We know our predecessors really messed things up and the new team is looking to make things right again.

    We know it will take some time to build the trust again.

    Feel free to chime in, bash us, comment anything you feel like sharing - we are here to make things right.
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  • Profile picture of the author Bjorgen
    I was a user of Sescout too, and was constantly really dissapointed about the service.. Bad support, inaccurate rankings, the service wasn't updating rankings regularly, etc..

    I started using ranktrackr (RankTrackr - SEO Rank Tracker) some time ago and I must say that I'm really pleased with the service. Its pretty new and it already has a lot of features, great support, and great accuracy of rankings. Its a little bit more expensive, but definitely worth a try..
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