Beware of Google Deindexing Sites, You Would Be The Next One.

by Mr Lim
47 replies
  • SEO
  • |
Horrible, Google is not innocent at all.

I had a website having about over 40 keywords ranked on the 1st page with desirable traffic, but what traffic is that my site was hacked. Someone actually upload some .tarz files on the root of my host server, I contact my webhost Bluehost asking for how the heck, they actually pushes the blame to "3rd party script supplier", they didn't really give you a solution at all.

My ranking gone from avg #3 to #0 In mere 12 hours after my site was hacked and for now(few days later), it has been subject to deindexed. Site are copyscape passed content with only 33 backlinks in 2 months, not a MNF. It's an informative website, really forget about what Google said, they won't keep their promise such as Content is King or whatsoever.
#beware #deindexing #google #sites
  • Profile picture of the author d0de
    I can't blame google for deindexing a hacked site that sounds like it might be distributing malware.

    Did you get a warning in WMT?

    If you've fixed it, request a review.
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    • Profile picture of the author Mr Lim
      Originally Posted by d0de View Post

      I can't blame google for deindexing a hacked site that sounds like it might be distributing malware.

      Did you get a warning in WMT?

      If you've fixed it, request a review.
      Thanks for your advise, all the sites that were hosted on Bluehost were hacked, I will try and post back a few days later.
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      • Profile picture of the author Carl Brown
        It happened to me once. I contacted Google and they told me the steps to fix it. When I did, everything was restored. I wasn't too wordpress-literate at the time (still not) but they walked me through the steps and I fixed it, and everything worked out okay. They were actually very helpful and I didn't blame them at all.
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    • Profile picture of the author Michael Ten
      Originally Posted by d0de View Post

      I can't blame google for deindexing a hacked site that sounds like it might be distributing malware.

      Did you get a warning in WMT?

      If you've fixed it, request a review.
      For real. That seems like good direction.
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      • Profile picture of the author Davinc
        wow all these threats are so horrible, thanks for the tip.
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  • Profile picture of the author It Is Me
    It happened to my website yesterday, someone inserted some malware code into my website files.
    I told about this to my hosting provider HostGator and they have cleaned everything.
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  • Profile picture of the author MikeFriedman
    I take the opposite view on this. I think it is hugely positive that google immediately takes action against a sure that was hacked. That only benefits google's users.

    It didn't mean their action is permanent though.
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    • Profile picture of the author satrap
      Originally Posted by MikeFriedman View Post

      I take the opposite view on this. I think it is hugely positive that google immediately takes action against a sure that was hacked. That only benefits google's users.

      It didn't mean their action is permanent though.
      I have to agree with Mike here.

      I mean, think about it, if they didn't take action and DEindex an infected site where it would attack any visitors computer and files, especially a site that gets lots of traffic, imagine how many innocent peoples' computers and files will be infected.

      I understand that it is not really fun when it is your own site that gets deindexed, but the good thing is that Google know that this happens without a webmaster's knowledge, so I am sure they will restore your site once you have everything in order.

      Again I am sorry that this (hacking) happened to you. It is a horrible act and I hope you get everything sorted out soon.
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    • Profile picture of the author MLMBrander
      Originally Posted by MikeFriedman View Post

      I take the opposite view on this. I think it is hugely positive that google immediately takes action against a sure that was hacked. That only benefits google's users.

      It didn't mean their action is permanent though.
      I second this motion. Its going to be such a markdown on
      Google's part if no move will be taken against such incidents.

      Though I might say that things might differ in a case to case basis.

      Frank Bautista
      The MLMBrander
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    • Profile picture of the author susansaunders
      I agree Mike in makes surfing the internet a lot safer.
      Originally Posted by MikeFriedman View Post

      I take the opposite view on this. I think it is hugely positive that google immediately takes action against a sure that was hacked. That only benefits google's users.

      It didn't mean their action is permanent though.
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  • Profile picture of the author Mike Anthony
    I think the op is thinking that because a site is taken out the index that it means the same as being permanently deindexed. That is not the case
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  • Profile picture of the author mosthost
    Your story seems to indicate that Bluehost sucks more than Google.
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    • Profile picture of the author thebitbotdotcom
      Originally Posted by mosthost View Post

      Your story seems to indicate that Bluehost sucks more than Google.
      This can happen on any host. Definitely make sure all of your scripts are up to date.
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      • Profile picture of the author Elle Holder
        Originally Posted by thebitbotdotcom View Post

        This can happen on any host. Definitely make sure all of your scripts are up to date.
        Sure it can. But notice the difference? The OP says that Bluehost did NOTHING, yet a few posts down someone says the same the happened to them, they contacted HostGator and they fixed the problem RIGHT AWAY.
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  • Profile picture of the author Nelapsi
    This thread reminds me of the threads on the Google Product Forums... blaming google for their problems.
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  • Profile picture of the author DaCheese
    After you fixed your hacked site, why don't you use the services in your signature links to "SkyRocket" and "Gain the #1 Google Spot" again?
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    • Profile picture of the author yukon
      Banned
      Originally Posted by DaCheese View Post

      After you fixed your hacked site, why don't you use the services in your signature links to "SkyRocket" and "Gain the #1 Google Spot" again?
      I know I would.
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    • Profile picture of the author lisaj2
      Oh I know just what that's like and I know what you mean about Bluehost not helping. All my sites hosted with Bluehost were also hacked recently and since I'm not very tech-savvy, I asked several of their support staff for assistance, thinking that someone would be willing to help me instead of leaving trojan files on a shared server. But nooooooooo they had no interest in helping and like OP says, they blamed "3rd party script suppliers". Took me days to find a solution and if I hadn't paid up front for the whole year I would have moved my sites to Hostgator or another responsible host.

      I'm not sure how the hack happened, but in case it happens to anyone else at Bluehost, this is what I advise:

      1) Keep Wordpress, themes and plugins updated, update as soon as there's a new version available. Keep windows files updated. Update your browsers, pc antivirus (Avast is a good one) and install Malwarebytes Anti-Malware (update this too).

      2) Scan your pc with both and run a boot-time scan with your antivirus.

      3) Download a backup of your site regularly. Bluehost have a daily, weekly and monthly backup you can download (including your databases) which you can use to restore your site if needed. If you have a copy of your files from before the site was hacked, download some of your files from the server and compare to see if there is any code that shouldn't be there. In my case just downloading the index file of the site showed a long scrambled code added to the beginning of all php files. If this is the case with your site, you can download your files from the server and edit this manually, look for a script to edit it for you on the server, or you can simply restore your files from an earlier backup through your hosting company. It may also be an idea to delete all your web site files in case any malicious files are hiding in there before you restore, but I didn't do this.

      4) Do a search on Google for "Wordpress secret keys salt" and insert new secret keys into Wordpress - changing the secret keys will nullify all cookies so the hacker can't access your wordpress admin area with the cookies still on his computer.

      5) Change all passwords - email, Wordpress admin, cPanel login, FTP if you created any FTP accounts. Use the password generator supplied by Bluehost.

      6) If you know how to check your MySql databases for any unusual activity or administrator rights you didn't assign, you could also do that. I'm a complete newbie when it comes to MySql but I don't seem to have any further problems after cleaning the files so assume no one messed with the databases.

      7) Scan your site daily or every couple of days (search Google for Sucuri SiteCheck Free Website Malware Scanner) so that you know as soon as possible if there's a problem with your site and can take action. They also offer a malware cleaning service for sites. Inside your Bluehost account (the first icon under Partners as you log into your cPanel) there's a link that says "SiteLock". This is another paid service to protect and clean your site.

      I don't blame Google at all for taking infected sites out of the index. It prevents these hackers from infecting innocent people's computers. Of course the web site owner is innocent too, but Google's not to blame, the hacker is. Google are just protecting more innocent victims.

      Hope this little guide can help someone else in the future.
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    • Profile picture of the author nik0
      Banned
      Originally Posted by DaCheese View Post

      After you fixed your hacked site, why don't you use the services in your signature links to "SkyRocket" and "Gain the #1 Google Spot" again?
      Hahaha love that comment.

      Yeah Lim, who cares just start a new one and skyrocket it to #1

      On a more serious note, get rid of bluehost, i had the same issue with justhost some time ago, they don't give shit when you're sites get hacked.
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  • Profile picture of the author marketwarrior06
    Banned
    Its your bad luck dude. I can't blame Google for this. But its true that they don't keep their promises
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    • Profile picture of the author yukon
      Banned
      Originally Posted by marketwarrior06 View Post

      Its your bad luck dude. I can't blame Google for this. But its true that they don't keep their promises
      Promises? :confused:

      What did G promise?
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      • Profile picture of the author John Romaine
        Originally Posted by yukon View Post

        Promises? :confused:

        What did G promise?
        Stupidity Yukon.

        Lot's of stupidity.
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    • Profile picture of the author DaCheese
      Originally Posted by marketwarrior06 View Post

      Its your bad luck dude. I can't blame Google for this. But its true that they don't keep their promises
      G promised that they would send ya traffic and dough once you have your sites built??

      How did ya manage to get G to owe you a living??

      Please teach me that and I'll buy WSO now.
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      • Profile picture of the author Mike Anthony
        Wordpress is becoming a pain. I have yet to have any of my Joomla or Html sites hacked (not much to infiltrate in a Straight HTML file) but every now and again I get wordpress sites hacked. Still its not that bad if you have a few . You should just keep up to date and it reduces (not eliminates) the risk. My exposure points are just a lot with hundreds of wordpress sites
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        • Profile picture of the author yukon
          Banned
          Originally Posted by Mike Anthony View Post

          Wordpress is becoming a pain.
          Not really, I've never had my site or hosting hacked. Then again I'm with Hostgator & I update my WP core files for each new WP release (1 click). Not saying I can't be hacked, just that it hasn't ever happened yet.

          As far as Joomla, that's like the folks that run Mac, saying they can't be hacked while Windows always gets hacked. It's not that a Mac can't be hacked, it's just that more PCs are on the net than Mac (PC is usually priced lower).
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          • Profile picture of the author Mike Anthony
            Originally Posted by yukon View Post

            Not really, I've never had my site or hosting hacked. Then again I'm with Hostgator & I update my WP core files for each new WP release (1 click). Not saying I can't be hacked, just that it hasn't ever happened yet.
            Yuke try reading man. I have hundreds of sites. My exposure points are magnitudes higher than that. Your "my site" can't compare. Anyone that says that Wordpress sites are only hacked if you don't update is clueless.

            As far as Joomla, that's like the folks that run Mac, saying they can't be hacked
            Sheesh dude again - learn to read . Who in this ENTIRE THREAD said Joomla can't be hacked? You just flat out made that claim up in your mind and responded to it. Fact is the average Imer is addicted to one platform - wordpress. Try arguing against my other point that HTMl sites are far more secure. Let me have a laugh.

            Alot of the sites that I see Imers have could be done in html, would be far more secure, faster, adaptable and nearly as easily handled from within the now monthly fee Dreamweaver. Worse a ton load of Imers dictate what their site will be based on what Wordpress can do which is backward.

            SO love it to death but for me on some sites Wordpress is just a pain but I don't have a one CMS fits all mentality.
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            • Profile picture of the author Jonesy11
              Originally Posted by Mike Anthony View Post

              Alot of the sites that I see Imers have could be done in html, would be far more secure, faster, adaptable and nearly as easily handled from within the now monthly fee Dreamweaver. Worse a ton load of Imers dictate what their site will be based on what Wordpress can do which is backward.
              that has to be the tip of the day for me
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              • Profile picture of the author Mike Anthony
                Originally Posted by Jonesy11 View Post

                that has to be the tip of the day for me
                No lie. You know how many hours some IMers waste fiddling with getting a cms to put an image where they want it (header etc) when they are going to have like 10 pages or less on that site?

                Adobe now rents you almost ANY app they have for 19.99 a month. If you are a student you can get almost all CS6 products a host of them for $29.99 a month or 49.99 if you are not (I was an early bird former customer and got two $29.99 subscriptions)

                You then can get hundreds of templates at a template club, control all your HTMl sites from one interface and changing content adding links is as simple as opening them up in dreamweaver. You will need to learn the interface just as you do with Wordpress and you don't have to dig into code to make changes to layout the way you do in Wordpress

                Now if you need to have user interaction and lots of pages then yeah CMS help but for what alot of people send me to look at for SEO they don't, they don't get hacked through the html , the pages load faster (and thats good for SEO) and if you are into a little code you can drop it in and it works without fighting the CMS.
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            • Profile picture of the author yukon
              Banned
              Originally Posted by Mike Anthony View Post

              Yuke try reading man. I have hundreds of sites. My exposure points are magnitudes higher than that. Your "my site" can't compare. Anyone that says that Wordpress sites are only hacked if you don't update is clueless.
              Clueless? Reading?

              How about you read what I posted, instead of suggesting that I said updates will save your world. I never said an update was an end all solution, I said that's what I do & I've never been hacked (didn't say it's never possible).

              Just thought it was funny someone saying WP is becoming a pain, when all CMS are based on a vulnerable database like Paul mentioned above. Even Joomla runs the same MySQL database as WP, same thing different front end.

              Don't think you can hide behind Joomla, not realistic.

              Having more sites just means the odds of you being hacked are higher, nothing more.
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              • Profile picture of the author Mike Anthony
                Originally Posted by yukon View Post

                Just thought it was funny someone saying WP is becoming a pain, when all CMS are based on a vulnerable database like Paul mentioned above.
                Yuke if you don't know that the CMS themselves can have issues based on their code then you are clueless on this issue. Why do you think there are security updates for the CMS's themselves not just MySQL?

                Even Joomla runs the same MySQL database as WP, same thing different front end.

                Don't think you can hide behind Joomla, not realistic.
                LOl who said you could? I never said Joomla didn't get hacked. You are just in make up land. Funny though how you skirt my point on HTML just to go back to a strawman point never made. That where the reading part come in.

                Having more sites just means the odds of you being hacked are higher, nothing more.
                Exactly which means I have seen it far more than you have on one site. At least you partially got one point. I use Joomla and HTMl extensively also and they are rarely hacked. HTMl sites are clearly less vunerable and Joomla being less popular gets less attention these days.
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                • Profile picture of the author yukon
                  Banned
                  Originally Posted by Mike Anthony View Post

                  Yuke if you don't know that the CMS themselves can have issues based on their code then you are clueless on this issue. Why do you think there are security updates for the CMS's themselves not just MySQL?



                  LOl who said you could? I never said Joomla didn't get hacked. You are just in make up land. Funny though how you skirt my point on HTML just to go back to a strawman point never made. That where the reading part come in.



                  Exactly which means I have seen it far more than you have on one site. At least you partially got one point. I use Joomla and HTMl extensively also and they are rarely hacked. HTMl sites are clearly less vunerable and Joomla being less popular gets less attention these days.

                  Having a bad day Mikey?

                  Happens to the best of us.
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                  • Profile picture of the author Mike Anthony
                    Originally Posted by yukon View Post

                    Having a bad day Mikey?

                    Happens to the best of us.
                    I'm having a great Day Yuke. I just ordered one of my favorite meals for lunch, my offers are now almost sold out and a major reorganization is almost finished.

                    How you doing (Said like Joey from friends)?
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        • Profile picture of the author paulgl
          Originally Posted by Mike Anthony View Post

          Wordpress is becoming a pain. I have yet to have any of my Joomla or Html sites hacked (not much to infiltrate in a Straight HTML file) but every now and again I get wordpress sites hacked. Still its not that bad if you have a few . You should just keep up to date and it reduces (not eliminates) the risk. My exposure points are just a lot with hundreds of wordpress sites
          It's more about the vulnerabilities in things like mysql,php that are exploited.
          Many times it's because of a dated server and/or host.

          People think that hackers are targeting their sites or stealing passwords.
          Not usually the case. They troll.

          These progs look for files named header.php or footer.php most of the time.
          Pre-better-server days, I learned a trick in not using files called
          header or footer for the actual header and footer. But that's
          just a band aid.

          Paul
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          • Profile picture of the author Mike Anthony
            Originally Posted by paulgl View Post

            People think that hackers are targeting their sites or stealing passwords.

            Paul
            I don't. Like I said its a function of how many sites and servers around the world I have. Sometimes since they are on shared servers for the most part its something someone else did but I can't deny that my wordpress sites get hacked every now and again more than any other platform. that just a fact for me. and BTW I am not saying its a fault of Wordpress.

            Its like Windows.

            The leader will always get hit more because thats where the hackers will concentrate. On an individual level a lot of the time though I d on;t need to be using WOrdpress and am only doing so because customers who are wordpress only bound can't see themselves using anything else.
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  • Profile picture of the author John Romaine
    I got a flat tyre once in my Hyundai.

    No one should ever buy a Hyundai. They suck.
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  • Profile picture of the author gearmonkey
    It is scary when your website gets hacked. I had two hacked a few months ago, but I was lucky enough to fix it before Google found it.

    I don't use Google Webmaster Tools, I think those who do are the ones who get banned first if something goes wrong. Had I used GWT, my sites may have been banned before I caught the issue.
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    • Profile picture of the author Mr Lim
      Originally Posted by gearmonkey View Post

      It is scary when your website gets hacked. I had two hacked a few months ago, but I was lucky enough to fix it before Google found it.

      I don't use Google Webmaster Tools, I think those who do are the ones who get banned first if something goes wrong. Had I used GWT, my sites may have been banned before I caught the issue.

      Thanks for your replies everyone, I haven't get any positive message yet, but this is how Google Bots took your site as when comes for malware infection.

      “Fetch as Googlebot” tool helps to debug hacked sites

      It's not that my site was outdate or whatever, is that someone injected a malware files in the root of my hosting (share hosting) and all my "addon domain" got hurt. For this, the webhost should have full responsiblity for it. And they push the blame for who partner the "script" with them, A.K.A. third party.
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  • Profile picture of the author Nelapsi
    You know I have often questioned and wondered why people use a bloated CMS for 5 pages, this thread has turned out quite a good read when all said and done.
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    • Profile picture of the author Mike Anthony
      Originally Posted by Nelapsi View Post

      You know I have often questioned and wondered why people use a bloated CMS for 5 pages, this thread has turned out quite a good read when all said and done.

      Yeah in many ways Wordpress is a pain in the neck. You can't put things where you want them without hacking around. You can't add alot of things without using yet another plugin (which gives hackers more entry points) and then theres one that is having effect on the SEO industry

      When you do backlink checks and see wordpress sites with anchor text there is ALMOST the automatic assumption that they are network sites. Every body uses the same column to the right and content to the left designs. Sure you can go with more creative designs but ONE of the reasons people don't is because Wordpress strips html from the excerpts and if you choose a theme that leaves that in there and displays excerpts on the home page then its impossible to leave a link on the home page.

      Now of course there are workarounds but its such a pain most people just use the themes that you don't need to work around.

      People here are so freaking addicted to thinking Wordpress for everything that they even have to have Wordpress FOR A SALES PAGE. ONE PAGE. LOL

      then you have to fight to get what you want exactly where you want. Shucks. Adobe Muse can import the images and anything you want exactly where you want by nudging with arrow keys and drag and drop and create you a sales page in no time without knowing ANY HTML or using any CMS.

      The first thing most people on WF think about in building a site is not what would really put them on the map and make them different but - can I do that in Wordpress? Is there a plugin for it? IF not they toss the idea. A case of the tail wagging the dog.
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  • Profile picture of the author UMS
    Love it when the comments get feisty

    My 2c worth. Most of my sites run on WordPress, but I ensure that I:

    1. Use unique, strong passwords
    2. Use minimum number of plugins
    3. Take regular backups
    4. Apply updates

    Following those 4 simple steps will minimise the chances of being hacked.

    For my sites that are static, I just use plain HTML. I don't see the point in constantly applying updates for a site where the content will never/rarely change.
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  • Profile picture of the author firaz
    thank you for share, i have careful manage blog
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  • Profile picture of the author Mr Lim
    Okay! Good news! All most of my sites(70%++, saddy) were down due to the Malware thingy. And partial of my sites rank are recovering their shape. But saddy the one that got deindexed is still..... Sad....
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  • Profile picture of the author dcary13
    I wonder what happens when people would judge you like you judge google.

    I got a virus from your site - so you are responsible and you have to pay me a new HD.

    If you left your car stay open around and something hijacked it and drives in a group of people - you are aware that people would sue you too for the fact that you let the car open and make it easy to steal him?

    Say thanks to google - they saved you.
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  • Profile picture of the author Mr Lim
    Oh, I hate Bluehost man. I've got hacked for the 2nd time, and the live chat is not responding me though I'm on the 1st in queue. I'm really disappoint on them.
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    • Profile picture of the author nicheblogger75
      Originally Posted by Mr Lim View Post

      Oh, I hate Bluehost man. I've got hacked for the 2nd time, and the live chat is not responding me though I'm on the 1st in queue. I'm really disappoint on them.
      It's happened to me several times with HostGator. One time the hackers actually erased EVERYTHING in my account (almost 100,000 files total).

      And another time they just inserted malware into a couple of my Wordpress installs.

      Hostgator was awesome in helping me through this. They even waived the $15 fee to restore a backup, and then even went on to scan the backup files to make sure they were clean. It was a pain in the butt, but my sites were back online and running smooth in less than 2 hours from the time I discovered the issue.

      In these instances, it's not the hosting companies fault. They way I understand it, the virus can end up on your machine, and work it's way into your websites from there, which is no fault of the hosting company whatsoever.

      I heard a lot of good stuff about BlueHost, and if I didn't love HostGator so much, that's probably who I'd use.

      I'm sorry this happened to you and I know how frustrating and scary it can be. Unfortunately, it's just part of the game. Even the best anti-virus software can't catch everything, as these viruses seem to constantly be changing faster than the virus programs can keep up.

      Also, I wanted to add something that I have been doing to protect my income and my sites from this:

      I bought two hosting packages and set up my domains and files on both of them, so on my "backup" account the files are just sitting there. If I get hacked and my files are erased on one of the accounts, all I would need to do is go ahead and change the nameservers on the domains and in a short while the sites would all be back up and working off of my other "mirror" hosting account.

      I think that the extra $10 a month this costs me is well worth it. Another great idea is to buy a couple of zip drives (the ones that hold a lot of MB), and download your files to those and keep them in a safe place as your backup. If your sites get hacked, you just contact your hosting, have them run a scan on your account to remove any existing malware, and reupload your files to your hosting account via FTP. This option takes a little longer to get your sites back on line, but is equally effective.

      And for option 3 you could always just rely on your hosting companies backup. They will usually restore your files for a small fee. However, this isn't the best option because if something happens and their backups are compromised as well, you'd be out of luck altogether.
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