I can really use your help because this is absolutely driving me crazy!!!
Ill try to make this as clear and brief as possible :
We have our business website (approx 4-5 years old). About 5-6 months ago we decided to approach some well known SEO firms in order to get our main keywords in the first position (currently, most of them are in the top 5).
We spoke with Kokonut (I believe they were named "nettonic" in the past) and they gave us a very attractive offer. We delayed a couple of month to give them a solid yes or no answer because of some other issues. We knew they were getting annoyed , but they weren't giving up.
Last week we get an email from one of their representatives that they decided to run a check up on our site to see if everything is ok (for no reason) and they said that we got penalized by panda. 2 days ago we get an indepth analysis from them saying that we got penalized by panda and penguin....... This is very disturbing to me as we don't have much spam links or anything wrong with the site. It has rich content ... maybe some spam links from sites that everyone has (you can't control entirely who links to you or not) we couldn't delete but we have many legit and good backlinks to our site.
We only have around 600 backlinks from what i see on majesticseo... I checked a few keywords and they are still in place. We have the webstats for our site and for the last 3-4 months we have a steady 1600 uniques and around 2500 visits and this month seems to be a bit lower but no dramatic drops like they are showing us on graphs. We currently have around 550 uniques and 850 visits. By the end of the month, I assume it will reach that 2500 visits (althought it doesn't really add up to that 850x2)
The thing that is really bothering me is that , in their proposal ..... they added that they will recover our site from Panda and Penguin , ABSOLUTELY FREE!.... this makes me think 2 things:
a) They maybe spammed us with links ? They are a huge SEO company with massive networks... is it not possible they spammed us with links and they can easily remove them ? Hence, removing the penalty ?
b) They have good technique and sources to do it for us easily.
Its just so strange how all this happened right after we spoke with them. It's really causing a lot of stress to the company and marketing team here.
Please let me know any other details you guys require in order to give me some kind of solution here.
Really looking forward to your replies and hope to hear from a few of you soon.