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Google AdSense Frustration

by shotbyadam
8 replies
  • SEO
    • |
Hi all! I've been having a non-stop battle with Google over an Adsense account and it's driving me crazy.

Here is the situation. Many years ago I owned a small business with a website where we used to use AdSense on our site with no issue. About five years ago I sold the company and the corresponding website. The new owners decided to take the business in a new, more "adult" direction and while it is not a porn site, it has content on it that does not comply with the AdSense TOS.

Fast forward a few years, I want to start running an AdSense campaign on my blog and I install the code...no problem. A few months later I am notified by Google that my account is disabled (and all money owed me will, of course, not be paid to me) because of content on one of my sites that violates their terms of service. Little did I know that the old website, which I no longer own, is in the AdSense account. Even though it's not being used for AdSense, it's still in there as an offending website. But remember, I don't own the website anymore...haven't for years.

So I contact Google...both in their forums and on the phone and the tech and their supervisor (both in India) are completely clueless on how to solve this problem. Their solution was to have the new owners take down their entire website business so i can get AdSense up and running. Yeah, right. Of course, since they deactivated my account I'm unable to remove the offending website from within it which is something I suggested but their answer was basically, "Yes, but the rules state that when your account is suspended you are not allowed to make any changes to it."

I go around and around and around with these idiots at Google about this and they just answer me back completely confused as to what the problem is. After all, all I need to do is have the website, which I don't own, turned off. What's so difficult about that, right?

I've also tried to open a new AdSense account but it doesn't take long before they discover that it's me and shut the new one down because I have a different account in suspension. Does anyone know how to get around this insanity? It's like talking to complete morons when you have any dialog with Google on these sort of issues and they all have to stand by their "rules are rules" policy, no matter how stupid it is.
#adsense #frustration #google
  • Profile picture of the author cbpayne
    1. Contacting google; ringing them; posting in their help group is not a solution. They only option you have is to use the appeals process that you would have been advised about in the disabling/suspension email. If you were not given that option, then there is NOTHING you can do. They don't want you back. Its over.

    2. Unless your adsense code was still being used on the the site in question, then that is probably not the reason for the disabling. Can you post the full text of the disabling email (minus identifying info)
    notified by Google that my account is disabled (and all money owed me will, of course, not be paid to me) because of content on one of my sites that violates their terms of service
    Something not right there. You do not get disabled and they keep the money if a site violates ToS; you normally only get ad serving to that site disabled and given a chance to fix .... hence what exactly did the email from Google say?
    I've also tried to open a new AdSense account but it doesn't take long before they discover that it's me and shut the new one down because I have a different account in suspension. Does anyone know how to get around this insanity?
    As opening a new account when disabled is tantamount to fraud, I suspect you may have burnt your bridges with that action
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    • Profile picture of the author shotbyadam
      Originally Posted by cbpayne View Post

      1. Contacting google; ringing them; posting in their help group is not a solution. They only option you have is to use the appeals process that you would have been advised about in the disabling/suspension email. If you were not given that option, then there is NOTHING you can do. They don't want you back. Its over.

      2. Unless your adsense code was still being used on the the site in question, then that is probably not the reason for the disabling. Can you post the full text of the disabling email (minus identifying info)
      I tried the appeal process but it went nowhere.

      I don't have a copy of the suspension email anywhere but I do remember the email was extremely vague and never actually gave any specifics. I was never actually told why my account was suspended until I got them on the phone and they told me the specific reason was because I had a website in my account that violated their TOS. Again, when I explained to them I didn't own the site anymore they just kept talking me in circles and told me that it's the rules.
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      • Profile picture of the author cbpayne
        Originally Posted by shotbyadam View Post

        I tried the appeal process but it went nowhere. .
        Then there is nothing more you can do. Its over.

        I doubt what you were told over the phone was right. We really need to see wording in the disabling email.

        (BTW, I added/edited my first post while you were replying)
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  • Profile picture of the author cbpayne
    Originally Posted by shotbyadam View Post

    So I contact Google...both in their forums .
    Do you have a link to that?
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    • Profile picture of the author shotbyadam
      Originally Posted by cbpayne View Post

      Do you have a link to that?
      I do!

      I hate to back-track on things but I need to disclose some extra information. This has been going on for over a year now so I've just forgotten a lot of the details. I apologize for that.

      I just dug up the original thread in the support forums and now I remember the genesis of all this. My Adsense account got disabled with my AdWords account got disabled. It was actually my AdWords account that is causing all this mess. Sorry for the confusion.

      https://www.en.adwords-community.com...on/td-p/143072
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      • Profile picture of the author cbpayne
        Originally Posted by shotbyadam View Post

        It was actually my AdWords account that is causing all this mess. Sorry for the confusion.
        That changes everything and was a huge waste of my time responding to your messages!!!!
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        • Profile picture of the author shotbyadam
          Originally Posted by cbpayne View Post

          That changes everything and was a huge waste of my time responding to your messages!!!!
          Sorry to waste your 2 minutes. Sheesh.

          OK, so how does it change anything? You want me to start a new thread?
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  • Profile picture of the author webdevoman
    I can relate. One of my sites had adsense since 2005 with no problems. In 2013 I find out my ads have been disabled due to content violation which was a news story. It came from a news site that actually had adsense installed so I could not understand it.

    At any rate I went back and forth with them and had them re-review the site. The site is a bodybuilding site. I was sent some links to pictures of female bodybuilders doing standard bodybuilding poses and was told that if I wanted adsense I had to make sure my site was appropriate even if a child were standing behind me looking at the site. I am serious. That is what I was told..

    I appealed twice and never got clearance again. I even tried to see if I could put them back onto the main page where there were no posts or anything and nope..no dice.

    Now things are even tighter. I do not even think there is any real interaction with the people who review your site. There really isn't any recourse once appeals fail as far as I know.

    Now I do not bother doing much censoring as I did back then.
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