HELP DESK - CREATE TICKET

by Administrator 123 replies
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For Help, Please create a ticket > HERE

And our Warrior mods will get back to you within estimated 48 hours.

- Please provide all details, links and original documents.

#warrior forum help #create #desk #ticket
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  • CREATE a ticket as stated above - use the 'contact us' link at the bottom of each page under 'more info'.


    All threads must be approved before they appear and ad threads may take up to 3 days for approval. READ the rules for the Marketplace and you will see that info listed there.


    Ad threads from 12 hrs ago are NOT going to be approved as yet. STOP re-posting the threads over and over - it will slow down rather than speed up approval. Patience is the key.


    kay
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    • I want know that what is the right to post reply. I've tried to reply 2 or more posts but moderator removed my posts. I don't know. The reason he is mentioning below is "False location listed"
      What does it mean? And what is the right location to reply a post??
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    • I see you've posted in the War Room, so you have access. Were you trying to view an archived or no longer available thread?
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  • I found it quickly.


    Click on your user name and from the drop down click on 'find more posts by'....and you'll find it.
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  • Sounds like you missed reading the WSO rules...clearly states 72 hrs to approval. Approvals are on business days - not weekends. Patience. Admin will contact you when they have reviewed the WSO.
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    • Hi Kay.

      My payment link, that I received when my post was approved for the Affiliate Program Database, is not working. I wonder would you mind directing me towards the chat function so I can speak to someone in technical support?

      Many thanks,

      Shane.
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  • https://www.warriorforum.com/warrior...l#post11639091


    Is that the ad you are asking about? It's live in classified section.
  • If an offer is deemed to be unsuitable for a WSO (unique product created by the seller and offered at a special price, for example) - admin will put that offer in the classified section instead.


    In this particular case - the income 'prediction' would keep it out of the WSO section (my educated guess). As for why you still see 'pending' - no idea.


    I thought sellers were contacted when ads were approved or moved - but maybe that's a change I missed, too.
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    • Administrator
      Feel free to send me a PM.

  • Shawn - sent you a PM with contact info that should help
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  • keesboer -


    Your new thread was moved to the SEO section by a moderator.



    https://www.warriorforum.com/search-...-searches.html



    To find your own posts here...click on your user name or on 'user cp' above and click on ' all posts by'... learn to navigate the forum by exploring the "UserCP'.


    All posts are moderated before they 'go live' so the delay may have been confusing to you.
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  • Find the receipt where you paid for it and try to get a contact from there. The forum does not keep a record of individual purchases. You could also contact the seller through his profile here or post in the sales thread you purchased from and ask him to contact you.
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  • If you would stop posting long enough to READ THE FORUM RULES you would know all ad threads must be approved before they are visible to members here.


    It can take 2-3 days - or more on occasion. You placed the ad TODAY so you'll need to wait for approval. Perhaps use the time to read the rules of the marketplace and of the forum discussion sections.
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  • We don't delete accts on demand. However, when you stop logging in to the acct it will quickly 'disappear' as new posts/threads push it down in the archives.


    Your previous posts were in 2017 and those threads are CLOSED to new posts. Had you not logged in today, unlikely anyone would have seen those old posts.
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  • You joined TODAY - you placed two ads TODAY


    Seems you did not read the WSO Marketplace rules that tell you how ads are approved - and what the time line is.
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    • Welcome back!

      Ignore the department drop down and leave it at General.

      All new threads are pre-moderated and sometimes it takes awhile.

      You can read the rules here, here, and here.

      Mark
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    • Care to elaborate? What kind of trouble? Which section - the marketplace or the forum? Thread or post?
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  • IF you purchased a product that was featured in a paid ad thread here (such as a WSO) - first you post in the thread you bought from.

    You can report that seller/thread using the 'red triangle' if someone is selling here and not honoring the guarantee they made on this forum. Since you have not posted here since 2018 - no one knows what seller or product you are referring to.

    If you report the seller you need to prove you purchased, when you purchased, etc - so that Admin can verify there was a guarantee and that the product was sold on this forum.
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  • Hi Chris - The approval process has changed quite a bit in recent years.


    The rules say 72 hrs to approval - but it's sometimes longer than that. Approvals are not 24/7 as they used to be - but weekdays only - and support tickets don't seem to be answered at times. I don't understand it, but it happens.


    I'm a moderator but don't work with the marketplace approvals...I can see your post is listed as 'paid, waiting for moderation' so I would assume you'll get approval at beginning of the week.


    kay
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  • I already sent. Have a problem to post in my blog, return an 403 error... =(
  • Hi there,

    I have created a Live webinar for launch as an WSO,, and also a classified ad,, last monday and paid for both ! the Live webinar is on tuesday the 30th Novenber, with which i thought was Plenty of time to spare to collect plenty of registrations to put on the webinar Live for the warrior forum community , as it would be one of the most beneficial and very educational for them, i am still waiting for them to go live.... they are Both still in the waiting for moderation section Please jay hastings was supposed to be doing this Free Webinar for ,,,, so it looks like i won't even be getting the Weekend Eyeball on it !!

    can Someone Please Please Help Me ! I have been a Warrior Forum Advocate for years I could really do with this sorted before the weekend Please , i have emailed Kay King and Enzo,, but no reply,, regards M!
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    • Not sure you'll get a response from Admin until after the weekend, but I can see your WSO is live. You can find it on the first page of the WSO section - however, it's unreadable in the existing format.

      I've posted about this in the mods forum, but in the meantime, you might want to try reformatting the text yourself.
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  • If you READ the WSO rules you know ad threads are not 'instantly approved' - they can take several days before they go 'live'.



    YOUR WSO will not work as it is...this is how it looks:



    Did you copy/paste from Word or other html doc? The forum is in bbcode so you need to use the forum advanced editor perhaps. If your WSO were approved as it is it would not work well.
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  • I am going in circles with some basic problem at my account...Created new ticket SZKA-2393-IYIL but need someone to really help.

    My warrior for hire page mistakenly listed as a WSO on my offers and I can not edit it. Also need direction to open my other offer which is a WSO - how do I repay for this WSO to reopen.
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    • Administrator
      I've already explained everything on the ticket, but I'll explain it here again for you:

      • Your for hire thread (https://www.warriorforum.com/warrior...velopment.html) was moved to the WSO section in 2018 by an old moderator, but was moved back to the WFH section by Kay in 2019. Kay's decision to move to the Warriors For Hire remains. Also, your paid thread was posted in 2012, and is almost 2022. Come January 3, we will close your thread and you will have to create a new one.
      • Your WSO (https://www.warriorforum.com/warrior...velopment.html) is way past the 1-year validity rule. Like your WFH thread, your WSO was published in 2012. We have made a few exceptions in the past, but starting Q1 2022 all WSOs older than 1 year will be closed.

      If you have any other concerns, feel free to send me or the mods a PM.

      Stay safe, and happy holidays!



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  • WSO's now run for one year and then must be re-submitted. The one you are asking about is closed and many years old.

    I see your 'for hire' and it seems to be active so not sure what problem there is. You posted in it today so it appears to be working.


    Admin (Enzo) manages the Marketplace but may be a day or two for answers as it's a weekend.
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    • How do we resubmit the old WSO?
  • You submit it as a new WSO - if you have testimonials in the old thread you can use those as part of the sales page or add a second post to your WSO for reviews/testimonials.



    There may be another way to renew a WSO - but if so I don't know what it is. Enzo (admin) handles that so might ask him about it.
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    • He must be busy...I have 2 open tickets in support desk over 5 days now.
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  • Forum has been down all day and just began working properly


    Help desk and ads are not often handled on weekend days so anything submitted over a weekend waits till the next business day. However, we are in a holiday week so not sure what the timeline will be this week.

    Don't mean to be rude - I know it's frustrating when you want answers and have to wait... but I doubt much will be processed til after the holiday. I could be wrong but usually this is a slow time of year on the forum.
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    • Should I open a new ticket?

      We now completed 7 days and no answer yet.
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  • You are asking the same questions again - that Enzo answered directly above....and in the ticket to you as well. You cannot 'repay and keep them open'. I expect Enzo will post more about this 'update' at the beginning of the new year as it will affect other forum members as well.

    .

  • How do you know if your post is approved or not?
  • You will either see the post on the forum - or get a PM saying it was not approved.
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    • Administrator
      Please send me a PM about this.

  • Hi,

    I have been told my WSO needs revising before it is approved as it's "Not a WSO". Not being able to edit it (I can't offer at a different price), I would like a refund of the $179 I paid. However the helpdesk seems to be having some technical issues, so I am asking here where to go?

    Many thanks
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    • Administrator
      Sorry for not replying right away - your message was buried in my inbox.

      Please review the marketplace rules, and revise your product listing as needed.

      As a general rule, all payments made to Warrior Forum is final and not subject to refund.

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  • The threads below may answer your questions to some extent.


    Enzo (admin) manages the Marketplace. You can PM him with questions. First, you might check the threads below - all WSO's must be in compliance.


    https://www.warriorforum.com/main-in...e-vendors.html

    https://www.warriorforum.com/main-in...oderation.html
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    • I have reached out to Enzo a few times, however I am yet to get a response. I have been a member of this forum for coming up to 14 years, so I do know the rules on WSOs... however this one, I simply had a brain freeze on.

      I'm hoping that I get a response within the next few days.
  • Hi, Marcel here from the Netherlands,
    Why is it so difficult to get in touch with your helpdesk?

    Last Friday On April 29th I paid $20,00 for the publication of my offer but is still "in moderation"
    Therefore I sent 2 tickets for an update but I did not receive any confirmation that my submitted ticket has been received and did not get a reaction.

    Regards,
    Marcel van de Kerkhof

  • The above is from classified rules listed here:


    https://www.warriorforum.com/warrior...ion-rules.html


    Sending multiple help desk queries does not speed up the process - those are not answered on weekends. Also, when your first post on the forum is an ad, it may take a bit longer. Please be patient and admin will contact you.
  • Dan - Don't know what the problem is - but have called it to Enzo's attention so hopefully you'll hear from him soon.


    I linked to the rules because they are not the same as they were a few years ago but I'm sure you know them.
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  • For some reason, every thread that I create isn't posting. Am I being blocked? I've posted two threads in the last hour and they're not showing up anywhere. Is there a block on my account?
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    • The last one created was 3 minutes before you posted this. All new threads are moderated - so spam is deleted before members see it. It is not an instant process.

      You should have received a message (PM most likely) about the second thread which was not approved. You cannot solicit contact in discussions threads.

      On that particular thread you are welcome to expand and explain that topic in a thread - or to run a paid ad if you are selling the info or the service

      You are not blocked or banned but the rules apply to all. The time to approve a new thread may be minutes or may be quite a bit longer - depending on mod availability.

      kay
    • Claude, this looks like a forum glitch. I can see that your ad has been approved, but for some reason, it's not showing in the section. I've sent a PM to Enzo (admin) to check into this.
    • Any update on this?
    • Looks like your previous question was missed - perhaps because this THREAD is about how to post a 'help ticket' to get admin attention.


      Will call Admin's attention to this question but may take a day or two as admins not always here on weekends ...
    • seo services:



      You cannot change your user name - Forum Rule #3

      Username changes are not permitted. You can however, add a secondary user title here - https://www.warriorforum.com/profile.php?do=editprofile
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    • I stand corrected - this may have been an error in 'clean up' by admin...sending this to Admin for review.
    • Shane - sent a message to Enzo (admin) and asked if he would check with you about this
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    • Post below may explain the delay
    • Freelancer.com OWNS the Warrior Forum - put 'warrior forum' in the subject....or simply ASK your question by starting a thread yourself on the forum. Chances are you'll get a faster answer doing that.
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    • I looked at it and I don't know why....I'm alerting the person who deleted the posts so he can explain to you - or correct it if it was a mistake.


      kay
    • If you are canceling War Room or other payments - you can cancel a recurring payment in your Paypal acct. Not sure why the ticket is a problem but Enzo (admin) will see this post here.

    • Are you referring to placing an ad in the Marketplace section? What are you trying to do?

    • There are forum sections - not 'dept selections' - click on the 'forums' and the 'Marketplace' in the black toolbar above for lists of those sections.


      Then click on 'User CP' in the white toolbar above and explore the forum options a bit to learn your way around.
    • 1) This is a thread you created so obviously you can though perhaps not in all sections as yet. The answer I gave you above is NEEDED as you are expected to know how to navigate the forum. Reading the rules and learning how the forum works is important for new members.



      2) There is no 'upgrade' except to the War Room and I do not recommend that at this time when you are new.


      Before asking about rules - be sure to READ the rules here:


      https://www.warriorforum.com/main-in...rum-rules.html


      Breaking the rules can get you banned so it's important to read and and the rules in link above.



      3) Also read the 'marketplace' rules - that is the only place (except a paid signature) where you can ADVERTISE here.
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    • No - From the forum rules...




      It is up to members to make certain their WSO offer conforms to the Marketplace rules.
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    • Your ad thread must be approved by admin so that may be the issue. The ticket system works but it's not instant as tickets are forwarded to Admin for response.


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  • Hello,

    I've submitted two support request tickets through the help desk and still have not received resolution.

    My thread:

    https://www.warriorforum.com/warrior...ust-197-a.html

    Has been approved but it is not visible in the 'Warriors For Hire' forum.

    Could someone please check on this for me?

    It's going on two weeks since the thread has been paid for and approved.

    Thanks,

    -Claude Williams
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    • Administrator
      It should now be visible.

  • I created a job posting under the Wanted - Members looking to hire someone.
    I paid the $5.
    Did my post work?
    I don't see it in the forum yet.
  • Hey!

    We have been trying to contact the Warrior forum all the possible way with no luck so far. We need the invoice on our company details ASAP for the membership we paid last month on 15th of September.
    Can you please create and send us the invoice?
    Here is our email - traffic@wallester.com

    Here are our details:

    Wallester AS
    F. R. Kreutzwaldi 4
    Tallinn, 10120
    Estonia
    VAT EE101933911
    Reg. â„-: 11812882

    Thanks a lot for your assistance!
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  • I have submitted ticket to change username to NitinSingh but drop down option is not working on ticket submit form.
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  • Why is my WSO thread on warriors for hire deleted?

    (mod edit to remove link)
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  • Hi. I've read the rules.
    Creating a theme in Other websites products and service
    A payment window appears. But the button is not pressed.
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    • Administrator
      Please send me a PM about this. Thanks

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  • I want to cancel my subscription to war room please.
    • [1] reply
    • Administrator
      Subscription has been cancelled, and is valid until 13th January 2024.

      Thanks.

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  • Can I sell a website on WarriorForum? If so, where? Thanks.
  • Trying to edit my modern wso, want to add some text/reviews, but when I try to edit it and preview it shows everything incorrectly, no how it was before, missing colors, fonts ,size different... tried thrue source code, same issues. Seems I can't edit my wso.
  • how do I contact anyone from here?? I went to contact and it goes to freelancer.com ,
  • I have participated in the warrior forum according to their rules, I have posted a thread about a console error, but my thread was deleted and my replies were also deleted from everywhere, how to contact moderator to understand this?
  • I'm trying to cancel my Warrior Forum account but won't let me create a support ticket. Please help.
    PJW
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  • Please Sir, I find it difficult to create an offer.
    What do I do first?
  • There is no department selection to warrior forum, or i do something wrong.
  • I saw yet that i have 6 postings so i can make threads. So that support thing with department or whatever is not needed. Now (or tommorrow) first time to put some questions. And then i shall see what to do or not to do.
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  • If My WSO is not approved, then warriorforum will refund my money?
    Thanks
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    • Administrator
      There might be reasons why we wouldn't approve your paid listing.

      In any case, we always require members to comply and update their listings.

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  • Can I edit my profile name plz!
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    • Administrator
      No, username changes are not allowed but you can add a custom user title which shows as a second line under your main username.

  • Hello,

    Somebody deleted my thread in the Affiliate Program Database section, please check.

    Thank you
    • [1] reply
    • Administrator
      All paid threads are subject to moderation before they go live.

      Thanks

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  • Hi! I bought a signature backlink perk, can't seem to access it. How do I proceed?
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    • Do you see the "edit signature" option in your User CP dropdown menu? That will tell you if the sig file is operable.
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    • Administrator
      Apologies for the late response. We'll check this out.

      Thanks.

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  • When I try to create a ticket, the department field disappears when I click on it:


    Attachment 25231
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    • Same for me. Tested in multiple browsers.
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  • I have paid for signature on my email id but not able to edit the signature.
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    • Look at the black toolbar. Where it says Warrior Forum, directly below it says User CP. Highlight it and left-click. A drop-down box appears, the 3rd line says Edit Signature. Click on that. When it opens, it should land on the Edit Signature page. Fill in the blank space to add your signature, then scroll down to save your signature or preview it.

      Make sure you follow the signature rules, which can be found in the Community Guidelines.
      Here is the link to the Guidelines - https://www.warriorforum.com/main-in...uncements.html

      Also note this on the Signature page - "Please make sure your signatures have a maximum of two lines and are in good taste. Mods will edit any signatures that they deem to violate this rule. "

      If you still have issues after that, fill out a support ticket - https://cx.freelancer.com/new-ticket
  • I have paid for sinagture from my email account, still I am not able to see that option which is mentioned in the above top conversion.
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    • Try this, do you see your user name in the Black Toolbar? Top header on the right side, next to Join the Discussion in the box? If you do use the drop down feature there. Below update profile will be Settings. Click on that, on the left side you will see Edit Signature, directly below Edit Avatar. Click there where it says Edit Signature.

      Any further help you will need to create a help ticket. I gave you the link in the last post. Or wait till Admin logs in after the weekend.


      Your Control Panel
      Your Profile
      Edit Your Details
      Customize Profile
      Profile Privacy
      Edit Profile Picture
      Networking
      Contacts & Friends
      Settings & Options
      Edit Avatar
      Edit Signature
  • how many more days to wait can u tell me pls, I paid from my payapl yesterday night
  • Why am I getting these messages. I'm not bloomagency11.
  • I hve paid from paypay but signature is no visible in my forum?
  • ASre you replying to me? I'm confused. I don't know ow why I'm getting these messages. My question is something entirely different. Please help.
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  • I'm just letting you know that you can delete my account.
  • Thank you for sharing now I know how to do this
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  • Since November, forum support has not been responding by email. It's also impossible to create a ticket -- when I try to do so, the department field disappears as soon as I click on it.

    We paid for creating a topic, but still haven't received its moderation or approval. There has been no response at all -- no review, nothing.

    Could you please advise how we should proceed?
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