Before reading the below addressed to Namecheap - I should say I have exhausted Namecheaps help as their tech team can see no history of these files existing or being deleted and r1soft has no back up records but they clearly did as you can see the image url paths and I sold the site - so .. good luck!
Support ticket to Namecheap:
"Hi - This is a really important issue which I would really like someone to address asap please.
So - My site exhilarateme.com was working fine up until I sold it Nov 13th 2014.
Now - I understand the domain now lies with the new registrar but what has caused a big issue has happened at Namecheaps end so here's where the issue lies.
There are 7 files in the public_html/exhilarateme.com/wp-content/uploads/2014 directory that are missing.
These include /05 /06 /07 /08 /09 /10 /11 - These contain a vast amount of images that are necessary for the site to now function properly.
Now - when I sold the website these files would have had to have been there as the site was looking exactly how it should do.
"When I zipped up the site by selecting all" and copying them to a new folder which I then zipped up and downloaded these files were not in the zipped up file as has been highlighted by the buyer.
I have been into now check this directory and the files are not there either.
Now because I have a business account with you I have R1soft which I'm sure you are aware of.
I have been in and checked and these files do not exist prior to the date I sold it.
I've been in and checked the earliest recorded date late October 2014 and these files are not here either.
So I am at a complete loss as to what has happened here - There would be no reason for me to delete them and if the site was functioning correctly up till mid November 2014 why hasn't R1soft have a copy of these files prior to this date.
This has become to put it MILDLY a big issue with the buyer and I need to get my hands on these files asap.
Could you please kindly advise.
I was on live chat yesterday, I was told what to do which I did - go to r1soft, but that was as far as I got through chat.
I opened up another ticket and that closed before I got a reply.
And I have submitted this ticket with you yesterday
It's really crucial that I resolve this today so if you could kindly advise or escalate it to someone who is able to navigate these waters - that be appreciated.