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Help Desk software

by ThomasTe
10 replies
  • WEB DESIGN
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Hi,


Can you recommend any good help desk software (preferably cheap or free)?

Customers should be able to open a case, and supporters from different location should be able to view and respond to this case, so it should also be web based.


Thanks.


Regards,
Thomas
#desk #software
  • Profile picture of the author adam2000
    There is a free help desk called "HelpCenterLive.com" - I have not used it personally, but I have heard it works fairly well for a free software.

    There is also a free helpdesk software that comes with Fantastico if you have cpanel hosting, but it is pretty cumbersome and difficult to use.

    I have my own help desk that integrates with my billing and customer management software.

    Kayako.com or zendesk.com are probably the best and easiest helpdesks for you - I believe they offer a free trial and a low monthly fee.

    Adam
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  • Profile picture of the author BrianMcLeod
    OSTicket comes with most webhosting packages with CPanel.

    It's free, highly configurable, and works exactly as you've described your need.

    Check your Fantastico!

    Best,

    Brian
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    Brian McLeod
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  • Profile picture of the author BlaineGlynn
    If your willing to spend a little bit Kayako Is spectacular, and you can get it monthly for around $39, the only downside is it can be tricky to set up if your not technically inclined.
    Signature
    Please stop digging up old threads to spam your links.
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    • Profile picture of the author Janet Sawyer
      Ticket desk Pro from Frank Heywood is really good and for a one off fee you can install it onto as many sites as you own.

      I offer one free installation if anyone purchases it through my affiliate link.
      Provided they have the correct hosting requirements.

      Anyone interested, pm me for a link.
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  • Profile picture of the author ThomasTe
    Thanks alot. I'm looking for something that's easy to configure and use.

    Regards,
    Thomas
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  • Profile picture of the author rootpixel
    there are many software that you can use it but i recommend for you " SysAid " he is a good software you can use it in windows and Linux if you want and the software completely free, with no trial period, and no ads
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  • Profile picture of the author sunitasaloni
    why don't u search this software on download site
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  • Profile picture of the author ThomasTe
    Thanks for your input, Travish90.

    Sunitasaloni, I'm not quite sure what you mean?

    Regards,
    Thomas
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  • Profile picture of the author ClickMonkey
    [DELETED]
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    • Profile picture of the author SiteMiracle
      If you want a world class help desk that will allow you to manage all your websites help desk and emails from one location... check out cerberusweb.com Help desk by WebGroup Media, very good for Email Management, Trouble Ticket System, Customer Relationship Management... they even offer 3 users license you can host on your domain for free.
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  • Profile picture of the author ThomasTe
    Excellent, thanks, guys.

    Lots of info I'll look into.

    Thanks.

    Regards,
    Thomas
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