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| | #1 |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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There have been numerous posts from ClickBank affiliates expressing concern over the accuracy of tracking. Hopefully this post will clarify the situation. What do we mean by tracking ? Tracking refers to the means by which ClickBank ensures that when a customer purchases from an affiliate link then that affiliate is credited with commission. The tracking system must ensure that the affiliate id is carried through to the order form where it appears in the format [affiliate=xxxxxx] How does ClickBank tracking work ? Tracking is done primarily by a cookie system. Cookies cannot be guaranteed 100% accurate so ClickBank have also added an IP checking system to complement it. The combination ensures high accuracy but again it is not 100% perfect. With over 20,000 orders a day there will always be one or two missing out. Is accurate tracking important to ClickBank ? Accurate crediting of affiliate commission is VITAL to ClickBank. It is the hub of their business. Note that an all time high 70% of ClickBank's sales are now produced by affiliates. (If you want to argue that ClickBank couldn't care less about their affiliates and that they profit from a sale regardless I would respectfully suggest you make your comments in another thread). If you think that their tracking software is not up to scratch it could be argued that, within the constraints of a cookie/IP system, ClickBank have the expertise and the will to provide the very best solution. Note that they have a related company specializing in complex fraud control software and the founder of ClickBank himself has a mathematical background. What can go wrong ? If a customer follows an affiliate link and arrives at an order form with the correct affiliate id not showing some possible causes are - spyware on the customer's PC - manipulation of links by the vendor - browser problems - cookie stuffing Here is the key point == All this is OUTSIDE of ClickBank's control === Once the affiliate id does appear on the order form everything from then on is within the ClickBank system and IS therefore under ClickBank's control. So if an affiliate id appears but he is not credited this would be a FAILURE in the ClickBank system. What are the chances of a failure ? Although we don't know the inner workings of the ClickBank system it would appear unlikely that such a failure would occur for the following reasons - the crediting of a sale to an affiliate has been a fundamental part of the system since day one - it's a basic programming task - if ClickBank were to make any change in this area then immediate analysis on the huge number of transactions they process (one every 3 seconds) should quickly show up the problem HOWEVER no computer system is faultless If this failure occurs then ClickBank WANT to know about it. They WANT you to tell them and they will want to investigate as a high priority BUT they need documented proof It's no good saying - a customer purchased and I did not get paid - my sales have plumetted so your tracking is faulty Do you wonder why ClickBank have to give their (sometimes criticised) stock answers to such complaints ? They need proof that YOUR ClickBank id appears on the order form and that you did not receive commission They need ==> a VIDEO showing the completed sale starting with your ClickBank id on the form Given this information I assure you that ClickBank WILL investigate Harvey . |
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| | #2 |
| Offline Marketer War Room Member Join Date: Sep 2009
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Very well said. Thanks for the detailed post.
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| | #3 |
| Info Philanthropist War Room Member Join Date: Jul 2002 Location: USA
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Thanks, Harvey... although, can you give me(us) your rendition of an explanation as to why a specific affiliate can open a new account and their stats start registering again after not? I have not personally witnessed this; but, there are more than enough references to this phenomenon to warrant investigation, no? I'd like to hear your take on it. Thanks, tecHead |
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| | #4 |
| HyperActive Warrior War Room Member Join Date: Aug 2008 Location: Minnesota, USA
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What is your position within Clickbank again? The reason I ask is because you seem to be some kind of advocate with any negative Clickbank thread. Do you work for them?
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| | #5 |
| You need to become a War Room Member Join Date: Jan 2005 Location: A cave with 47 computers and an internet feed
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I agree with TecHead although I do understand there might be some reasons outside of CB's control. I'm curious to know how stats can restart with a brand new affiliate account even when nothing else has changed. I'd also like to know what CB's policy is on "first cookie" clicks. Do they credit the first referrer or the last? I see some marketers blatantly telling people how to clear their cache - especially for big ticket items. What's CB's take on this? |
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| | #6 | ||
| Info Philanthropist War Room Member Join Date: Jul 2002 Location: USA
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Personally, I appreciate his advocacy for ClickBank; as I don't see many people offering up NON-biased information that is logical, verifiable and (more than likely) accurate. Speculation and emotion are toxic to successful business. Quote:
It is interesting though how there are so many reports of tracking/sales seemingly resetting themselves after opening a new affiliate account. Regarding their "last cookie gets eaten" model; I personally think that's the best model, really. Its the same model used in the corporate world of sales, as a matter of fact. Its just that there's a bit more communication between salespeople in the corporate world and sometimes you'll see them teaming up to make the sale and them splitting the commissions. Problem with the salespeople/affiliates on the Internet is that most of them are out for themselves; which is understandable... just limiting. Some of the biggest online launches have been due to the (so-called) gurus teaming up. One of the things they have definitely one upped the rest of us on... but, can't blame them. The one that controls the gold (or traffic) is the one that makes the rules. | ||
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Automation is the primary conduit to successful relaxation OWN Your Local Market | Make Easy Residual Income Last edited by tecHead; 10-28-2009 at 02:33 PM. Reason: forgot something | |||
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| | #7 | ||
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| Quote:
The situation with new accounts is a separate topic. Quote:
Harvey | ||
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| | #8 |
| Advanced Warrior War Room Member Join Date: May 2006 Location: , , Canada.
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Thanks. Your post sums things up very well, I think most issues happen outside clickbanks control. There are so many things that can go wrong before one reaches the order page. |
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| | #9 |
| Wordsmith (& Skepchick) War Room Member Join Date: Sep 2008
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Thanks for posting this, Harvey. I suspect it'll be dismaying (but perhaps, in all the circumstances, not astonishing) news to some affiliates who, checking things out, have seen their own affiliate name on the order-page of a product, bought the product, paid for it, accepted delivery of it and then found themselves not accredited with the expected affiliate commission, that Clickbank will investigate this for them only on receipt of video evidence! Are all those people supposed somehow to be able to travel back in time and conjure up a video of what's already happened? Or prospectively to do such testing routinely with a camera turned on? |
| Alexa Smith ... ... writes stuff that snaps, crackles and pops - even if it's only about cauliflowers. | |
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| | #10 |
| edgedweapons War Room Member Join Date: May 2009
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umm but one of the testimonies against clickbank was like 1200 hops and no sales
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| | #11 | |
| Lookin at You.... War Room Member Join Date: May 2008 Location: Out Of My Mind - Brandy Too
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It is not uncommon for a n00b affiliate to throw thousands of un-targeted visitors at a page and make no sales... You can buy dog traffic..50,000 visitors for $10 etc.. that is useless. 1200 hops and no sales means nothing without more information. Peace Jay p.s. I'm not jumping to the defence of CB, I just think that some things are not good for the discussion. We have our way of dealing with the CB "issues", and have documented them previously... it works for us. | |
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Bare Murkage.........
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| | #12 | |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| Quote:
There's been a murder . . . Harvey | |
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| | #13 | |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| Quote:
Harvey | |
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| | #14 |
| Selling Online Since 1994 War Room Member Join Date: Feb 2007 Location: California, USA.
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| | #15 | |
| Personal hygiene coach Join Date: Aug 2005 Location: Potemkin Village
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How about an experiment... You pick any product on Clickbank and any product on any other network and I'll send 1200 clicks from Adwords to each product. I will guarantee that no sale will be made for either product. And here's the deal.. I'll set up the untargeted campaigns if you will pay for the advertising costs. Deal? | |
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| | #16 |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| | #17 |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| | #18 |
| Wordsmith (& Skepchick) War Room Member Join Date: Sep 2008
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| Alexa Smith ... ... writes stuff that snaps, crackles and pops - even if it's only about cauliflowers. | |
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| | #19 |
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I think your wasting your time Harvey!! I have said the same things on different forums and as a result was accused of being employee of clickbank!
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| | #20 |
| Selling Online Since 1994 War Room Member Join Date: Feb 2007 Location: California, USA.
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| Heh, that's my depiction of the people in this thread asking what your ulterior motives are for quote-unquote "advocating" for their perceived monster...
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| | #21 |
| Senior Warrior Member War Room Member Join Date: Jun 2007 Location: Woking, Surrey, UK
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As stated the cookie is set and ip tracking. Which is more important - the cookie or the ip? Most affiliates conceal their affiliate hoplink with a cloaking software which makes an html file which you reference in your ads. The potential customer clicks on that link and in the taskbar can spot the hoplink briefly and knows it is being re-directed through Clickbank to the vendors salespage. The cookie has been set and ip noted! But - the canny potential customer is an affiliate of Clickbank also and clears his cookie cache and then goes to look for the product on Clickbank he is mightily interested in buying - but not through some other affiliates link! So then when he finds the product he buys it under his own affiliate id and checks at the bottom of the order form to make sure his id is there. He then buys the product. The cookie was deleted - but what about the ip? |
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| | #22 |
| Advanced Warrior War Room Member Join Date: Aug 2008
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O.M.G Harvey...you just don't get it!!!! I put up my adwords campaignzz and sent everyone to this crazy pre sell page to get them quality scorez high and then sent them to this sales page with talking computer headz and everything... Sure I bid on really expensive keywords, made my ad sound really appealing by not mentioning there was a price involved, to get the maxiumum clicks, and didn't track anything.... But when they got to the sales page no on even bought! And i've been sending 15 clicks, at a cost of 1 dollar per click, to this bad boy for ever!!! Clickbank is stealing ma sales...it's obvious...go back to taking away my sales Harvey!!! ... All kidding aside...(Hope no one took offense to that...) Most Clickbank products, unless in the MMO or Forex niche, convert like crap. Simple as that. ...They'll show you the "proof" that the sales letter converts like candy, but it doesn't. I don't doubt that some people can send 400-500 semi-qualified people to a sales page and not get a single sale. Some of the products are that bad. Go into ANY category, keeping in mind that there are over 10,000 products on Clickbank, and see how many of those products have a gravity over 100. Around 10? 20? No more then that probably... ... Your usually going to have a few steps in getting a sale: 1) an ad. (Like Adwords etc,.) 2) A pre-sell page. (Or organically ranked blog, site, web 2.0 property, etc.) 3) The sales page. The consumer has to get by at least one step just to have the privlege to purchase what your pimping. ...if one of your steps isn't up to par, and chances are unless you've been at it awhile and tweaking/testing it isn't, then you aren't getting the real buyers to the sales page. (Or half of them are clicking away before reaching the sales page...) ... I can make an adwords ad saying: I have pictures of you... You're cute...really cute... Come see your pictures. My click through rate would be SKY HIGH. But when they click through to my site about hemorrhoids people may scratch their heads and leave. You need to always strive to create a desire, a want, and a belief that the consumer needs what your selling. ...finding a balance is hard. And with bad sales pages written by average Joe's, not copywriters, you really need to sell the consumer before they reach the sales page. I could go on all day. But it wouldn't really change anything, just like what Harvey has said won't change too many people's minds. Don't like the tracking? Then move to CPA offers where your leads get skimmed, or what ever you want to call it, all the time. Tons of people get 15% less money then their supposed to because the network skims a few sales, while still letting you stay profitable. Take your pick? Problems are going to arise no matter where you go. There's a reason why 99.5% of people who come online fail... It's those who confront those challenges and overcome them that will truly succeed no matter what they chose to do in life. Take care, Zach |
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| | #23 |
| Advanced Warrior War Room Member Join Date: Sep 2007 Location: Online World...
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Try switching to other offer, Internet TV or PC TV seems great!
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| | #24 | |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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| Quote:
being both an employee of ClickBank and a Moderator who was deleting anti-ClickBank posts. Harvey | |
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| | #25 | |
| An Old Hippie War Room Member Join Date: Mar 2007 Location: All Over Europe
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| | #26 |
| Senior Warrior Member War Room Member Join Date: Aug 2004 Location: United Kingdom.
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You realise of course Harvey that you're spoiling it for all the theory conspirators Kim |
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| | #27 | ||
| Senior Warrior Member War Room Member Join Date: Jan 2003 Location: , , USA.
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from wikipedia.... Quote:
Cookies could work forever, and have NO false hits, but it is based on the VISITORS system! Steve | ||
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| | #28 |
| Self Unemployed War Room Member Join Date: Jun 2009 Location: Florida
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Harvey, I've seen your site. You have a ton of great CB info on it. As well as some easy solutions to many of the problems raised here. I am impressed. It is highly unlikely anyone reading your site would think you work FOR them. It is obvious you are adept at working WITH them. Thanks for your insights. Work with people, they will bend over backwards to help you, in my limited experience, of course. ![]() Mark |
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| | #29 | ||
| copy and paste geek War Room Member Join Date: Jan 2005 Location: Calgary
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Quote:
I doubt if he would even want to work for them unless they threw in a huge percentage of the company as part of the deal. With all the people who know so much more about how CB should be run than CB does, you'd think they could get together really fast and put something better up, wouldn't you? I have this little theory about why that hasn't happened. When they do try to get together they don't get anything done because after 10 minutes each one is complaining about what the other has done so far. (That's just for the humor, no point in running out to buy a gun.) I worked with someone who had a nice way of saying 'stop whining.' He had a loud voice and there was always a point to it but it was done with humor too and it was never insulting to the person. The surprising thing was how many times he got to say it in a day. (It was a very busy place.) There are so many obstacles and problems that if you keep busy adapting to them or going around them, you don't think of complaining. At least to me that doesn't seem like a great place to focus human intelligence. There might be a point to it sometimes but mostly it doesn't seem pleasant, or productive, or a good use of time. but best wishes anyway to everyone in the thread, complaining or not, ../lloyd And an edit, thought I'd throw in my favorite CB quote. "Why not just take the easy route so this isn't a problem, such as... SELL MORE STUFF. When Clickbank puts 6 figures in your pocket your perspective totally changes. Clickbank rules." Jason 'profit' Moffatt Would you believe there were quite a few posts in the CB thread after that one and not a single one was complaining? But I guess it's too positive and you sure don't see that one repeated. "I heard that CB is good for 6 figures etc." | ||
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| | #30 | |
| Advanced Warrior War Room Member Join Date: Dec 2007 Location: London, United Kingdom
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Sorry for the non-helpful contribution. Thanks, Adam | |
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| | #31 |
| Advanced Warrior War Room Member Join Date: Aug 2008
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Hehe, glad I could give you a chuckle. ![]() Zach |
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| | #32 | |
| BACKLINK MOGUL War Room Member Join Date: Jun 2008 Location: Warrior Forum
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So when will wordsmith crackle some signature files? | |
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| | #33 | |
| HyperActive Warrior War Room Member Join Date: Nov 2007 Location: , , USA.
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VIDEO=PROOF Unless one enjoys bantering about conspiracy this and that. A true conspiracy theorist : 1) Formulates theory based on personal interpretation and observation, repeating patterns 2) Combines circumstantial evidence with his theory/hypothesis, along with others of the same vein to form a more specific and accurate direction of investigation in combination of evidence verification and gathering.., 3) The direction either leads to hard , physical evidence and facts that : a) lays to rest the theory is inaccurate , an moves on, closes the case on the theory, or b) enough credible, overwhelming evidence that take it from a theory, to historically factual, that can be proven time and again in the real world where anyone can lay their hands on it and not only "see", but "KNOW" it for themselves. Theory dies, a scientific fact is born. It is either true or its not. All other "conspiracy theorist" engage in intellectual gossip, academic saber-rattling and scientific rumor spreading. So now the question becomes.....how much video can you stuff in Harvey's in-box that he can hand to ClickBank so it can be investigated and resolved....?... ......"if" you really want to know the truth of what is being perceived. The 13 th Warrior | |
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| | #34 |
| An Old Hippie War Room Member Join Date: Mar 2007 Location: All Over Europe
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| Steve, you're completely right. However, the question was very specific. About a situation where the buyer tries to take advantage of his affiliate account (despite the ClickBank TOS). Most of these situations can be avoided via some simple IP tracking. The questions is do ClickBank do this? Because if they do, it definitely explains some of the rants here...[cough..cough... people who "test" buy through their own affiliate links] |
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| | #35 | |
| Advanced Warrior War Room Member Join Date: Aug 2008
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It wouldn't surprise me in the least if that were true. (Although you'd think Clickbank would just tell people. It'd "un-confuse" a bunch of people...) Zach | |
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| | #36 | |||
| Senior Warrior Member Join Date: Dec 2006
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| | #37 | |
| Senior Warrior Member War Room Member Join Date: Jan 2003 Location: , , USA.
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SO, even if clickbank WERE using IP addresses, it is NOT a panacea! Steve | |
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| | #38 | |||
| Senior Warrior Member War Room Member Join Date: Jan 2003 Location: , , USA.
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Quote:
BTW this DOES make one wonder! WHAT if that cookie gets too large? Quote:
Steve | |||
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| | #39 | ||
| Info Philanthropist War Room Member Join Date: Jul 2002 Location: USA
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Would be nice, (since the tech is there to accomplish it), if there were a concerted effort where as programatically... check client cookie for ProductA --> if present check cookie for AffiliateA --> if present check against shared conglomerate file --> if present in conglomerate append tid variable with new affiliate --> sale made everybody involved gets paid --> if NOT present in conglomerate replace cookie (tell the mofo to join the conglomerate LOL -- j/k) Then again, human nature won't allow this to happen I guess... would be nice though PLP tecHead | ||
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| | #40 | |
| An Old Hippie War Room Member Join Date: Mar 2007 Location: All Over Europe
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A person lands on the page via an affiliate "C1" via IP address "IP1". After a couple of minutes the page gets a hit with the same "IP1" but with affiliate id "C2". In real life, this can only happen if somebody is trying to steal the commission of a genuine affiliate and CB could give the credit for the sale to "C1". A sort of one exception to the rule "the last affiliate gets the credit". | |
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| | #41 | |
| Crayons Taste Like Purple War Room Member Join Date: Nov 2008
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| | #42 | |
| An Old Hippie War Room Member Join Date: Mar 2007 Location: All Over Europe
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Two people in the same office seeing the same offer within minutes from two different affiliates? I don't think that happens much in reality. Affiliate theft happens though. Quote:
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| | #43 | |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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As an aside Quote:
ClickBank: the new account issue Harvey | |
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| | #44 |
| Senior Warrior Member War Room Member Join Date: Jun 2003 Location: USA
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Harvey I can really appreciate your tenacity to delve deep into Clickbank inner workings but I keep having a lingering thought that you could get in trouble with CB as honestly most of what your saying is speculation about the intricacies of CB inner workings. Also I really don't understand why you would want to represent yourself as an authority on CB if you are not even on their team. Sorry man just seems a little odd to me. Frank |
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| | #45 | ||
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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ClickBank system " and put forward my thoughts. The real speculation is coming from others who make statements like 'ClickBank put the most important accounts on the fastest servers' Quote:
Amazon, eBay, Paypal etc it means that you must be part of their team ? Harvey | ||
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| | #46 |
| Senior Warrior Member War Room Member Join Date: Jun 2003 Location: USA
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In this case Harvey it is quite a bit different. I believe that there are a lot of people who would misconstrue that you have a position with CB. I know that probably is kool with you becasue you want to be the CB guru, but at times your statements can be misleading to some people. Frank Bruno |
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| | #47 | ||
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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Well 2 or 3 maybe on this forum. But if they hoplinked over to my site they would find this ================================================== ==== Note: ClickBank is a registered trademark of Keynetics Inc., a Delaware corporation. ClickBankGuide.com is not affiliated with Keynetics Inc. in any way, nor does Keynetics Inc. sponsor or approve any ClickBankGuide.com product. Keynetics Inc. expresses no opinion as to the correctness of any of the statements made by ClickBankGuide.com in the materials on this Web site. ================================================== ==== Quote:
Harvey | ||
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| | #48 |
| Senior Warrior Member War Room Member Join Date: Jan 2003 Location: , , USA.
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Harvey, You DO come off as the clickbank expert here, and seemed to imply intimate understanding of some proprietary issues. I am NOT saying that people are right, but they DO have a case! Steve |
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| | #49 | |
| Mr SuperTips War Room Member Join Date: Jul 2002 Location: United Kingdom.
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All the ClickBank information I provide in my answers can be found at the ClickBank site. I'm not sure what Frank Bruno wants me to do. Should I end every post with "I am not an employee of ClickBank" or put it in my sig file ? Harvey | |
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| | #50 |
| Advanced Warrior War Room Member Join Date: Aug 2008
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If Harvey were a ClickBank employee it wouldn't matter anyway, imo. Although this is a long thread, with hundreds of views, I doubt it's changed anyones whole opinion on ClickBank. And if it has they need to re-evaluate how they make their judgment calls. In the end the same people will be making the same amount with ClickBank. Whether that be millions or whether that be zero. Zach |
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