Customers will make or break your business and without good customer service your company will fail. Customer service is one thing that can make one business stand out from another, beyond product or price.

Good customer service can be a new business magnet as well and the key to a loyal customer base.
You may recall a customer service phone call that went viral this past summer, where a representative of a cable giant aggressively stonewalled a customer who wanted to cancel...

I get a lot of questions from people about how myself and my business partner Ryan Russo have worked together as long as we have and how we've been so successful. It's a difficult question to answer and there really is no "right" answer. Finding a good business partner is not an easy task. You need to find someone that you know you can work well with, someone who wont fold under pressure and someone you can trust under any circumstance. Business is extremely difficult and as business...

You’ve got a wonderful product and your staff does a great job. So why are you getting all of these bad reviews?

Your marketing campaign could be the culprit. Have you checked to make sure that all of your marketing messages are truly congruent with the experience customers receive when they interact with your business?

Every business has its own culture. Your employees aren’t the only people who experience that culture. Your customers do too—and some of them...

Promoting the right people is almost as hard as hiring the right people. And it’s almost as important. Failing to promote well can reduce productivity and rob you of opportunities. It can also impact employee retention and morale.

That’s why I’ve worked hard to develop some guidelines over the years. These are the criteria that I use to promote employees within my own company, and the use of these guidelines has rarely steered me wrong
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1. Look for employees with a...

Reputation management is a relatively new field. Many people wonder why it is necessary; after all, most of us keep pretty good track of what we post online. Especially when it comes to individuals rather than companies, people tend to think they can manage their own reputation online.

However, online reputation management is a complicated field that requires expertise to do effectively. Knowing how to use the internet doesn't translate into knowing how to manage your own online...