Continued from part 15

Adaware by Lavasoft

Adaware is my favorite anti spyware program.

When you run Adaware be sure to let the customer know that many free programs they might have downloaded are not really “free.” They come with the price of the program planting spyware on your customers' computers.

Sometimes the programs will not work after Adaware removes the spyware. Explain to your customer that if they are willing to pay the price...

Continued from part 14.

Anti Virus

AVG I install AVG on a computer two different ways. I either download it directly from the Internet or I install it from a CD. Installing it from a CD is my favorite way to do it.

Before you go to your customer's business or home, go to AVG Anti-Virus and Internet Security - Real-time protection against viruses, spyware and malicious websites and click the link to the trial versions of Grisoft's programs and choose the...

Continued from part 13

Have a back up plan for the occasional “problem” case.

You should have a good relationship with a local PC repair shop where you can take a PC if the need arises. Blaming others for “breaking” their computer happens.

It's very much like what happens to auto mechanics. Someone takes his or her junker in for an oil change and then the radiator goes out. The Mechanic is accused of breaking the radiator. “It was working before...

Continued from part 12

I like the free versions of these programs. I can't possibly enumerate all of the combinations here but following are a few different ways to take full advantage of these great antivirus and anti spyware programs.

You can use the Pro version of AVG or Zone Alarm to clean up a PC and then immediately uninstall them and install the free versions for your customer.

You can leave the trial versions on the PC and give the customer the...

Continued from part 11

I began to do research and I found a “set” of antispyware and antivirus programs that worked for me.

So, here I am talking to people who had the same problem I used to have and they had no clue of what to do. I would say to them, “You probably have a virus, and here is what you do… bla bla bla” their eyes would glaze over and I would lose them.

Finally I started saying, “Oh I can fix that,” their eyes would light up...