My grandfather’s type of customer service is an experience, the very experience that leaves a great last impression. The last impression is the very last thing a client remembers about you before departing from your place of business.

One of the keys to leaving a great last impression is to engage in a heartfelt conversation with your client. And one way to start that conversation is to wear...

Business is all about relationships. One great way to build those relationships is to pick up the phone and call your clients. Talk to them. Ask them how they’re doing and tell them how you can assist them in solving a problem that they’re currently experiencing in business.

Letters are great, too. People like getting letters that are written to them personally. I’m not talking...

One of your major priorities in business should be to give top-notch customer service. From the beginning to the end of your meeting with a client, give them an experience that they will remember.

One of the best ways to create that experience is to anticipate your client’s needs. If it’s hot outside, have cold and room temperature bottles of water available. If it’s...

Having an excellent memory is an important part of succeeding in business. For example, you can use your memory to impress a client. How? Show that you remember something that’s important to your clients such as their birthday, anniversary, or wedding.

Follow up by sending them a card or free bonus product that shows that you remembered a special occasion in their life. Your gesture of kindness will impress them, and...

Topics discussed during this podcast include:

- Affiliate marketplaces
- The biggest mistake newbie Internet marketers make
- Internet marketing scams
- And much more

Here’s a timeline of the topics discussed during the podcast:

0:00 – Introduction

0:45 – Affiliate marketing marketplaces

9:00 – The pros and cons on Internet marketing today

11:15 – What are the basics for any online (or...