If you think the only thing that matters about selling on Amazon is sales/profit, then this article is most definitely for you. FeedbackExpress is a huge believer in making customer service one of your top priorities, for many different reasons. Here are eight reasons why you should be upping your Amazon customer service game.

1. Buyers Want to Feel Like They Matter

Shoppers want to be viewed as people, not dollar signs. They’re making an investment in you and want...

Your customers are everything, no matter what fancy object you're selling. After all, if you have no shoppers, you have no sale, no profit margin and no viable business. But as FeedbackExpress will show you, there's most definitely a difference between being average and exceeding customer expectations, and you should always be shooting for the latter.

Why Bother in the First Place?

Unless youve been living under a rock, youve experienced awesome customer service...

It’s much easier to sell to an existing customer than to try to get a new one… yet so many businesses spend so much time and resources on marketing and sales, and not enough on customer experience.

If you’re struggling to create a great customer experience or don’t yet appreciate the value of a good customer experience, this interview with Tema Frank will go a long way to helping you.

You can listen to the podcast here:

http://johnlagoudakis.com/free/podcast...

This customer service Infographic shows you how to put the “Customer” back into customer service.

Think about it, how many bad experiences have you had with customer service reps?

How did you feel?

read:
http://www.brainymarketer.com/customer-service-infographic/

When we talk about PR, what comes to mind? Typically, you’re probably thinking about how a company conveys itself to the public. Social media, press releases, newspaper stories, interviews. All those things that can paint your company in a positive light with the public. Any way that you can build your brand…externally.

However, something that we don’t spend much time discussing, and something that many professionals and business owners fail to realize, is that PR efforts shouldn’t...