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8 Reasons Why Amazon Customer Service Matters

Posted 3rd May 2017 at 07:26 AM by repricerexpress

If you think the only thing that matters about selling on Amazon is sales/profit, then this article is most definitely for you. FeedbackExpress is a huge believer in making customer service one of your top priorities, for many different reasons. Here are eight reasons why you should be upping your Amazon customer service game.

1. Buyers Want to Feel Like They Matter

Shoppers want to be viewed as people, not dollar signs. They’re making an investment in you and want...
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Win the Buy Box with Amazon Featured Merchant Status

Posted 23rd March 2017 at 11:32 AM by repricerexpress

It goes (or it should go) without saying that every seller on Amazon wants to be awarded a Buy Box. But getting one isn't always the easiest or most straightforward achievement. However, one of the first items you can tick off the list is earning Featured Merchant Status, and RepricerExpress will show you how to get there.

What is Featured Merchant Status?
The Wall Street Journal says that 90% of sales on Amazon go through the Buy Box. And one of the best ways to compete for...
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A Seller's Guide to Amazon Repricing Software

Posted 2nd March 2017 at 08:19 AM by repricerexpress

Learn how to become an ace seller using Amazon repricing software in five easy steps.

Step 1: Identify Your Competition

Contrary to popular belief, you're not in competition with every single seller on Amazon. Rather, you want to pick out the sellers who are:
  • Selling and/or shipping to the same areas as you so you can aggressively and accurately configure your prices. Why compete with sellers selling out of their own backyard if you're not and have to work in
...
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Posted in Repricing, Ecommerce
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3 Secrets to Help You Win at Amazon Product Reviews

Posted 23rd November 2016 at 04:07 AM by repricerexpress

Lets say one thing right off the bat: we here at FeedbackExpress hate dealing with anything negative because we think every cloud has a silver lining. But its an inevitability that youll come across a negative review and its how you handle it (hopefully with aplomb) thatll shape you as a seller.

Differentiating Between Product and Seller Feedback
Buyers can leave you one of two types of feedback: seller- or product-related. The former has to do with your behaviour during...
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How to Increase Your Amazon Buy Box Percentage

Posted 17th November 2015 at 07:53 AM by repricerexpress

Did you know that 82% of all Amazon sales happen through the Buy Box? Consequently, if you’re not in the Buy Box, your chances of making a sale are pretty slim.

What is the Amazon Buy Box?
There of two types of sellers on Amazon, Amazon itself, and third-party sellers.

For the majority of items, there will be a number of buying options for the buyer. When a buyer selects, ‘Add to cart’, the seller who has the Buy Box at that moment in time (the Buy Box winner...
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Posted in Repricing, Ecommerce
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