Why are sales letters the way they are?

15 replies
I'm wondering why sales letters are ... yeah like sales"letters". I just can't believe that these about "1 mile long" sites are the best way to sell something. I have to say, I'm from Germany and I don't know if what we think here counts around the world and especially in the USA, but everyone here I talked to who's not in internet marketing and already saw such a sales letter (in Germany info products are not that popular yet) thought that it has to be some untrustworthy crap.
Don't you think a serious/professional looking page that explains the product and also "sells" the product to the customer with the tricks sales letters use, would do a better job. I also think that this exaggerated "this product is not the best best thing you'll ever find in the internet, it's just better than everything in the universe" strategy you find on almost every sales page doesn't improve the trust in your page and product. It sounds often (and in fact, it is often) too good to be true.
So does everyone use such sales letters just because it's a kind of tradition and almost nobody tried another way for a long time or are they really better than a good product-website?


Daniel
#letters #sales
  • Profile picture of the author Oxbloom
    Originally Posted by Therlos View Post


    Don't you think a serious/professional looking page that explains the product and also "sells" the product to the customer with the tricks sales letters use, would do a better job.


    Daniel
    Without delving into the rest of your post, your major question can be answered authoritatively right here.

    The answer is "no." And it's not just that "we don't think so," it's that these things have been tested and compared, re-tested and re-compared countless times. And long copy sells better.

    I'd love to live in a world where a handful of relevant facts outsold hype-intensive, long-winded copy. But we don't live in that world. Trust us: we checked.
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    • Profile picture of the author Mike Anthony
      Originally Posted by Oxbloom View Post


      I'd love to live in a world where a handful of relevant facts outsold hype-intensive, long-winded copy. But we don't live in that world. Trust us: we checked.
      I use sales copy and don't have an issue with standard sales letters but the problem with that line of reasoning is that in the months I have seen people defend sales letters here and claim they are proven they have yet to point to any data.

      I'm not disputing it. I'm just saying the SEO part of me would love to be able to make authoritative statements without data to prove my SEO point but it doesn't work in that arena or for that matter any other business arena.

      Like I said in another thread like this you can't tell me that the conventional long sales letter works for everything or I will ask you if you think it works when selling a product to people with attention deficit disorder and the rule will be proven wrong.
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      • Profile picture of the author Lee Wilson
        Originally Posted by Mike Anthony View Post

        I use sales copy and don't have an issue with standard sales letters but the problem with that line of reasoning is that in the months I have seen people defend sales letters here and claim they are proven they have yet to point to any data.

        I'm not disputing it. I'm just saying the SEO part of me would love to be able to make authoritative statements without data to prove my SEO point but it doesn't work in that arena or for that matter any other business arena.

        Like I said in another thread like this you can't tell me that the conventional long sales letter works for everything or I will ask you if you think it works when selling a product to people with attention deficit disorder and the rule will be proven wrong.
        But that's the point isn't it? It's not about it working for everyone it's about it working for the majority. I'm sure some niches might have different requirements but long copy works better for the most part.

        You've got all the proof you need in the WSO forum, you can test it yourself without creating your own sites. Most WSO's don't run the typical 20 pages or whatever but if you spend a while researching in that forum you can learn a lot, I do it often. Ignore the long term trusted member's WSO's most of them will grab attention no matter what but if you search through all the ones submitted by newish members you'll see that the format that resembles typical sales copy gets a much higher view and response rate.

        That forum is testing heaven IMO.

        I also do the same thing in any forum, everytime a new post comes in, try to guess how well it get's responded or opened, keep an eye on it and see if you were right or not, once you get good at guessing, your chances of producing attention grabbing headlines gets better.
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        • Profile picture of the author Mike Anthony
          Originally Posted by L Wilson View Post

          You've got all the proof you need in the WSO forum
          No you don't. Really. Warriors are hard core Internet marketers or people who want to be. Thats a niche that is very accustomed to sales letters. WSOs really don't prove the point for the wider public. Besides forums are limited in a way that favors text anyway. You can't really test much of a different layout or media (besides youtube).
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  • Profile picture of the author remotedb
    I suspect a lot of it depends on what you are selling. Since most information products are basically selling snake oil to people desperate for it, we are not generally dealing with a discerning public, we are dealing with a desperate public. People willing to believe what they want to believe. They probably aren't given to as much a careful weighting of the facts as they are seeking to be convinced of what they are already hoping. Sales letters are trading on emotion, and thus must make an emotional appeal.

    If you don't have the taste for it, and heaven knows I don't, you might want to focus on physical products. I'm still fairly new at it, but I do have at least one very successful site which I am now using as a model for all my new sites.
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  • Profile picture of the author remotedb
    I'd also make one other observation, since you are from Germany. I lived in Germany for a number of years during my youth. I must say in all candor, that there is a rather significant cultural difference between Germany and the US.

    Here in the US, people are far less private and far more emotional. A generalization I know, but if for example you look at how Walmart flamed out in Germany but is wildly successful here, you quickly see there is a real difference. The biggest feedback Walmart got in Germany was annoyance at the Walmart greeters, who Germans often found to be too intrusive and disingenuous. They would say they were uncomfortable with some complete stranger getting in their face with a big smile and talking to them.

    There was of course also the overwhelmingly negative impression Germans had of Walmart once they learned of their ruthless treatment of their employees and flagrant flaunting of German labor and competition laws, but that's not what they complained about in customer surveys. The greeters were.

    American culture by contrast is very "in your face", and so you need the extreme sales measures to get through to them I guess.
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    • Profile picture of the author Therlos
      I suspect a lot of it depends on what you are selling. Since most information products are basically selling snake oil to people desperate for it, we are not generally dealing with a discerning public, we are dealing with a desperate public. People willing to believe what they want to believe. They probably aren't given to as much a careful weighting of the facts as they are seeking to be convinced of what they are already hoping. Sales letters are trading on emotion, and thus must make an emotional appeal.
      Yeah i think you're right it depends on the product you're selling. If you sell to desperate people they will love every sentence that tells them how they can change their state easily. But in my experience almost everyone is using the common sales letters, even if it's a serious software you need for your work. It's just bothering me, every time I start to read such a sales letter I think "yeah more information about nothing again, again and again" and I have to stop reading and moving on to google or a forum to search for good information about the product. There are often too much information about nothing.
      I think there are two ways of selling: Selling to the desperate people who just like the hype, but getting people to trust in you and the quality of your product could also generate some sales, maybe just from another audience.

      American culture by contrast is very "in your face", and so you need the extreme sales measures to get through to them I guess.
      You're right. The problem here is probably that the people could be caught by emotional phrases, if they just trusted in the offers. Maybe there is some potential on the German market if you combine the emotional and the serious part. Hmm.. have to try

      Daniel
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  • Profile picture of the author Scott Murdaugh
    Sales letters are the way they are because this is direct response marketing... That means we're spending money on advertising and we're going to use what brings us the best ROI. The typical format you see is used because it works...

    That being said, long copy works as well. But the length of the message isn't nearly as important as what it says.

    Poorly written long copy, un-targeted long copy, boring long copy... There's a ton of reasons long copy won't sell. But when it's done right, for the right audience, it's proven to work.

    Regarding people thinking it's a scam... Smart marketers/copywriters realize this, and they overcome it. They do it with proof, authority, facts. pre-selling and whatever other tools they have available for the specific situation.

    Back to the length of a sales letter... One way to think about it that you're face to face selling. Each presentation takes 30 minutes, you do 5 presentations, and you get dozens of different questions and objections each time.

    Translate that to print. Each 30 minute presentation you did, if you had it transcribed, would probably be 20 pages. So you've got 100 pages and dozens of questions and objections to overcome...

    Now your job is to strip that down, address the questions and objections, and do it without writing a novel. You're left with a long sales letter.

    Depending on what you're selling, you've got a lot of rapport to build, you've got a lot of proof to demonstrate and you've got dozens of questions and objections to overcome.

    Another thing to consider, people WILL read as much info as possible, including long sales letters, if it's a topic they're passionate about.

    Take a high-school kid studying Judo. He's got dreams of being a pro MMA fighter.

    He's really into it, goes and trains for 5 hours a night after school. In the little free time he does have he's consuming information about it... Reading magazines and websites, talking on forums.

    He sees an ad on a website about a new defense against a certain type of throw (I know nothing about Judo) created by a world-famous Judo champion.

    If the company selling the product hired a good copywriter, that kid is going to read every word of the sales letter for entertainment/education value alone. And he just may buy.

    People are passionate about things they're interested in.

    When I was joining the Air Force (years ago now) I stayed up late for months reading everything I could get my hands on about it. If there was a "Survive Basic Training" guide for sale, I would have read every single word of that letter and bought it without hesitation... Assuming I believed what they were telling me. Making me believe is their job.

    99% of people who see my copywriting website probably think it's some kind of scam or is cheesy or they're just not interested in reading it...

    But if they're looking to hire a copywriter, or better yet they're in the market and were referred by a friend to my site, they'll read every single word. Beyond potential clients and other copywriters curious about my sales pitch, no one wants to read it.

    And that's fine. They aren't who I'm trying to market to.

    That's my little rant on long sales copy.

    Hope that helps.

    -Scott

    P.S. I don't have time to get into it right now, but another thing to think about is a lot of people will quickly scan a sales letter. Many people, including buyers, don't read every word. They want the quick details and they order. Just because the letter is long, if it's designed to be "scannable" it's still a quick read for those who don't want to read it word-for-word.
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    • Profile picture of the author Lee Wilson
      I actually think long sales copy even works on people that think it doesn't work for them. I'm one of those people and yet no matter how many times I tell myself it's just another info product or whatever, I'm still curious and tempted, despite the amount of times I've been dissapointed. I don't get the same temptation with a straight basic sales page.
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  • Profile picture of the author Affiliateprocom
    I've read through some very long and boring sales pages before and I think
    that the more you can emotionally engage them the better off you'll be.

    I struggled with the concept of long page sales copy forever until I actually
    tried it and saw my sales go through the roof
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  • Profile picture of the author RefundHost
    Long sales letters work best for products NOT AIMED at other IMers
    ...people who don't see

    - 200 emails a day
    - 200 sales letters a day

    ...people who have the time to relax and digest ( not skim ) the letter
    about the one product they believe exists on the matter.

    ...as opposed to the bazillion products we're exposed to and know are crap.
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  • Profile picture of the author istok
    One page long copy is even the format that is being more and more adopted by large companies.
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  • Profile picture of the author TheProdigy
    Sales letters probably started small, and became longer and longer as the copywriters decided to add more and more value to the product. My sales letters are 30-40 pages and that's after I've removed all the "fluff"
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  • Profile picture of the author DayDreamBeliever
    If the letter isn't targeted at you then it likely won't keep your attention regardless of how long the copy is.
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