When is a product 'good enough'?

15 replies
Hello everyone,

I'm afraid I'm one of those people who never quite gets to the finishing line of an information product, because I'm afraid that my work is never quite good enough.

I'm in the process of writing audiobook scripts to teach college students the skills that I wish I'd known about when I was at uni. But I'm always worried that the advice will be 'obvious' or somehow 'fall short', or that there'll be some situation that my advice won't cover - and so I picture the students who will buy the title feeling let down or 'ripped off'.

Does anyone else worry to this degree? Or am I just being plain stupid? How do you guys decide when a script/product is good enough to call 'finished'?

John.
#confidence #finished #good #product #quality #unfinished
  • Profile picture of the author John_S
    1. Develop a cheap, quick "dirty" prototype

    2. Get it into the hands of likely potential customers as quickly as possible

    3. Refine the product design based on feedback

    Let's take a comment you might hear during the course of your prototype work.

    "This course is on something like 27 DVDs. I am immediately put off by this." (This is an actual comment BTW).

    IMers might put up a fuss, thinking they have to offer 5, 10, or 27 DVDs to get to a certain price point. They are focussed on shoving something down the market's throat.

    Let's further say you absolutely must have 27 DVDs, this can not be changed. What other ways could you address the objection?

    With an open mind you can do a couple of things. You can have the material on the DVDs in small chunks, not a long, monotonous monologue.

    You can extensively cross-index each chunk, so it takes just a minute for the user to find what they are looking for.

    In other words, when you are putting together a product in a vacuum, you should feel anxious. Playing the percentages of how many products are mismatched to the market because they were developed in isolation from the market, you have every right to be anxious.

    Simple solution, do not develop products in a vacuum. Develop in collaboration with potential customers, and you'll sleep a lot more soundly.

    Your product is good enough when it has a competitive advantage, from the point of view of the customer -- not you. Everyone falls in love their product, and they are blinded to scores of shortcomings everyone else can plainly see.

    Let me make this clear. Competitive advantages are judged by customers, not product developers. Nobody cares how much the developer loves their own product, certainly not the marketplace.

    When these developers put in all kinds of time and effort on a big product, they get defensive. Consequently the product never gets good enough to compete. And they do amazing mental gymnastics trying to pretend "there's nothing else like it" while the market lets out a collective yawn.

    Related:

    A Gifted Product Is Mightier Than a Gifted Pen The most ignored advice Gary Bencivenga ever gave. Also happens to be the one key reason most IMers will never have enough money to hire someone like a Bencivenga.
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  • Profile picture of the author AnarchyAds
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    • Profile picture of the author John Henderson
      Dear John_S,

      Thank you for taking the time to write such a thorough, well thought-out and (above all) useful post.

      It's funny how things happen. After writing the opening post last night, I went to bed. But before dropping off to sleep, I read another chapter of "From Entrepreneur to Infopreneur" by Stephanie..."From Entrepreneur to Infopreneur" by Stephanie... . The "infopreneur profile" at the end of the chapter was with Joe Vitale, and this is what it said:

      What have you learned from your business experience that you would like to share with others?
      Act on ideas fast, money likes speed. Don't delay, doubt or second guess. Get things done. Let the market decide.

      Looking back, is there anything you would do differently?
      I would have taken action sooner on my products and not wasted time wondering if they would work.
      And then I got up this morning, checked WF and found your post that agreed exactly with what Joe said!

      Okay, lesson learned! I'm off to finish those "quick and dirty" prototypes and then I'm going to leave my "vacuum", find some potential customers and listen to the opinions of the people that matter.

      Thanks again, John_S.

      AnarchyAds,
      Gosh! That sounds like a whirlwind of a plan you have there! Thank you for the offer, but I'm afraid that my offerings are audiobooks, not videos. However, when the time comes to make some videos, I shall remember your post.
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  • Profile picture of the author John_S
    As in my example, you can look at the feedback and creatively adapt.

    Just because a potential buyer says something like "I don't have time for your bloated product," don't take it negatively. As my example explains, you don't necessarily have to make the product any smaller at all.

    In other words, look for the meaning underneath the words. Ask yourself what that comment really is getting at, then integrate that metamessage into the product.

    And, when you integrate the feedback, you also upgrade your copy. Using the example, you now have a good idea that finding the exact nugget you're looking for is a selling point. Work that into the copy as an objection handler.

    Finally, depending on the people you get for your feedback, you can also find out what the competition is doing wrong and correct it in your product. Far too many IMers copy the competition rather than learn from it.
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  • Profile picture of the author dbishop
    Hi, John... as a new member here, but an experienced writer, I have to say this is something most every writer faces. We overcome it by following the advice you were given by John S - just get something written down.

    If, for one, have a tendency to edit as I write. When I can get past that and just write, it makes all the difference in the world.

    And don't be too hard on yourself. There may be others who can say the same thing better, but if you have something of value to say, people need to hear it from YOU.

    Wish you the best.

    Dee
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    • Profile picture of the author John Henderson
      Thank you John and Dee for your replies.

      You'll be pleased to hear that there is now a post-it note stuck to the bottom of my monitor containing a quote from 'Cat in The Hat' cartoonist, Dr. Seuss: "Everything stinks 'til it's finished"
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      • Profile picture of the author Nick Doyle
        Very simple

        Always "OVERDELIVER" a little bit. Give away something extra that could have easily been sold for another $30 on its own or something.

        Then look at your refund + complaint rate VS. fanmail.

        If you get 100 fanmails and 1 complaint ... or 1-2% refund rate ... you got yourself a quality product.

        Nick
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        • Profile picture of the author John Henderson
          Thanks, Nick. Come to think of it, I suppose I would be pretty darn pleased with myself if I was getting 99 cheers for every one 'boo'. It would be hard to doubt my work with a customer satisfaction figure of 99%!
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          • Profile picture of the author Nick Doyle
            No problem ... you cant please everyone ... but if you have a newsletter and you blast out some free tips or ask your list for feedback, you can easily count the "You're AWESOME!" ... and the "Nothing Special" (Mine is about 200:1 ... but that one hatemail always makes me smile You'll see, you too)

            You'll be surprised how many people think what you offered them just opened a new door for them ... but to you it's "obvious".

            But never presume: Always test.

            Besides, you can always improve your products ... so just let it loose and see what happens
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  • Profile picture of the author awarepoint
    Originally Posted by John Henderson View Post

    I'm afraid I'm one of those people who never quite gets to the finishing line of an information product, because I'm afraid that my work is never quite good enough.
    Confidence is an effort that is made. If you follow the advice in this thread and continue to act fast and let the market react, you will be able to adapt to that and continually improve your products. I think we all face these fears from time to time, at least subconsciously, and the only way to overcome them is to just do the work and follow the results. Good luck with your work.
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    • Profile picture of the author John Henderson
      Thank you, Cynthia.

      It's really quite a relief to hear that other people also feel this lack of confidence from time to time -- especially when, after a prolonged period of paralysis, I start to accuse myself of being lazy.

      But I suppose that this is the 'occupational hazard' of people who undertake original, creative work; by leaving the comfort zone of the well-beaten track to try something new and untested, we run the risk of criticism or rejection.

      I'll just have to order a thick skin from eBay....
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      • Profile picture of the author IPNHarvest
        Originally Posted by John Henderson View Post

        I'll just have to order a thick skin from eBay....
        Oh! I'll have one of those too, please!

        I'm getting close to launch my primary product and have the same doubt as you John. What is "good enough"? And do my product reach that level? Still.. some tinkering to do...
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  • Profile picture of the author AnarchyAds
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    • Profile picture of the author Jared Alberghini
      Bottom line is, don't procrastinate by being a perfectionist. Your product is 'good enough' as soon as it's ready to sell.

      Just look at Microsoft... it sells versions of it's operating systems way before they are actually ready to go into production, yet they launch it anyways, offering 'patches' and 'windows updates' to fix their previous mistakes they didn't get around to fixing before launching and selling their product.

      If you have something to sell, TAKE ACTION AND SELL IT! If there are minor bugs or details you need to work out, provide your customers with a 'FREE UPGRADE' option, which just like a guarantee, it will make your customers feel more comfortable purchasing from you.

      Just my 2 cents... hope it's worth much more to you than 2 cents!

      - Jared
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      • Profile picture of the author IPNHarvest
        Originally Posted by webdesignhq View Post

        If there are minor bugs or details you need to work out, provide your customers with a 'FREE UPGRADE' option, which just like a guarantee, it will make your customers feel more comfortable purchasing from you.
        I guess I'll use that as my "guiding light"! It's simple enough! Thanks!
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    • Profile picture of the author awarepoint
      Originally Posted by John Henderson View Post

      But I suppose that this is the 'occupational hazard' of people who undertake original, creative work; by leaving the comfort zone of the well-beaten track to try something new and untested, we run the risk of criticism or rejection.
      Exactly, you risk a lot more because you rely on yourself to bring in the money. But, with the risk comes the reward, and I think it's worth it, which is why my long-term goal is to self-employed.

      Originally Posted by AnarchyAds View Post

      I think your biggest fear is the fear of success.
      I'm serious. It's the most debilitating fear of the self-critical.
      What if you are successful and ...
      - it wasn't as hard as you thought it would be. You'd feel gulity.
      - it didn't take a lot of work to be successful. You'd feel guilty.
      - you started to make money. Lot's of it. What a tax pain that would be.
      - you were not as successful as you had hoped. You'd be a failure.
      I think you nailed it. This is so true, success is scarier than failure-----because we are our own worst critic! Unless, we decide to change all that dysfunctional programming.
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  • I sold tons of money making ebooks on ebay for 3 years, I never cheated anyone and always did so much research as to give everything to help my readers learn.

    I taught about top Internet marketing and selling techniques, these are the real solid hidden secrets top Internet sellers never reveal in thier own ebooks.

    In other words 99% of most top Internet guru's never share the real wealth of their goldmine.
    Any ways I decide to share my real money secrets of how it was done online, how I to use secret scripts and codes to control tons of Internet traffic to my ebay auctions.
    My ebooks averaged me $8500.00 to $10,500.00 a month all on digital downloads. I was cleaning house for 3 years selling ebooks.......yet I still sold products at the same time also, so I made even musch much more.

    I also revealed in my e-books real companies who I purchased products from in countries like China, and how I did a professional write up, and the secret words I used to make those sales.
    You see, I really learned to sell online and on e-bay for years, before I wrote my first of many ebooks...... I have sold on ebay for 9 solid years , selling 1000's of products for home, shop and manufactoring industry companies also CNC equipment and I was the world largest Internet dealer for Solid Oak Tool Chests for 6 years solid in a row.
    I made some real good money and fast.
    And over the years, I learned a lot about driving Internet traffic into my ebay auctions.
    So by the time I wrote my ebooks I knew my subject very well.
    I always feel you have to give your customer the real deal, 100% solid info, if I didn't have that 100% solid Information, I then would never had sold an ebook.
    I did a lot of research and knew I had a market that could last for years.

    1.)Remember this..... you can write great ads that sell tons of ebooks or products.
    2.)You can use scripts to bring in tons of Internet Traffic
    3.)You can have 1000's of backlinks.
    4.)You can give awesome deals........
    5.)But.........your most important selling feature is how solid your product is....and how much in demand to your readers want it.....if they got to have it....and can't live without it.........you have a great seller.
    But once they get the product I always want to know if they are happy with it. If not I'd give a full refund. My average is about 1 refund in 75 to 100 sales on average, and that's on ebooks that I have sold over 30,000 on.........hope this helps....I do enjoy reading the other idea's people have here also......lots of great advice !!

    P.S. I am not selling e-books at this time, so please no one ask for my ebooks, I am taking a year off, and it's been wondereful to have this time free, and I am 6 months into this year long vacation......it's fun !!
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