Techie Help Needed...

by Nightengale 18 replies
Hi Warriors!

I'm having a devil of a time getting set up with a new Web host. It's NOT the host's fault, it's mine. I've been going back and forth with the new webmaster, but I believe they're in a different time zone and right now, I think it's the middle of the night there. It might be a while, so I thought I'd come here.

My old host didn't have CPanel and my new host does. CPanel seems like it's very intuitive, but for whatever reason, I'm having a devil of a time getting things set up. Yes, I've viewed the "Getting Started" tutorial and the videos for what I'm trying to do. I still can't do what I need, so if you're familiar with CPanel, could you help me?

I'll try to be as brief as possible:

I own several domains which I registered through my old host. (And yes, I own them, my host doesn't.) I changed the name server info to my new host and waited a few days. My domain name has propagated now (along with all of my other names, I assume).

My first and main domain name (Domain A) is my company name. I later registered a better domain name for marketing purposes (Domain B) and parked it at my main site. Anybody typing in Domain B immediately came to my main site's home page.

Now I can't figure out how to do the same thing with my new host in CPanel.

On the CPanel home page under "Domains," I click on "Parked Domains, ", type in Domain B (which I already own) and click the button "Add Domain!" In return, I get this error message:

"Error from park wrapper: Sorry, you are not allowed to add any more than (0) parked domains!"

I thought maybe I was doing the wrong thing, so I selected "Redirects" and "Addon Domains" with similar results. When I view the tutorial videos, all they show me how to do is fill out the form. Not helpful.

What am I doing wrong????

I also need to redirect a couple of other domain names to specific pages of my site and can't do that either.

This simply cannot be that hard. What do I need to do?

Even though I registered all of my domains with the same reigstrar and under my original domain name and any changes should automatically apply to ALL of my domain names, is it possible the name server change didn't apply to the other domain names?

Thanks!

Michelle
#main internet marketing discussion forum #needed #techie
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  • Profile picture of the author AgileHosting
    Michelle,

    You aren't doing anything wrong. Your hosting plan does not allow you to park domains. This is a server/hosting plan thing, not a user error thing.

    Maybe try putting in a support ticket with your new web host and ask them if you are allowed to park domains, and could they please enable this for your account? Maybe it is just an oversight, or perhaps they only enable it on a case-by-case basis.

    Good luck!!

    Bailey
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    Guacamole.

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    • Profile picture of the author zeurois
      Hey Michelle,

      Try the "addon domains" button.

      Also, like someone else said, check your plan as well.

      - Peter
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      • Profile picture of the author JeremyL
        Hi Michelle,

        I have never tried doing redirects and parking from c_Panel. I always do this via a login from domain registrar.

        Can you do this?

        If you have username and passwords for your registrar, you should look for something like 'manage' domain. Here you'll find domain extras like parking and URL forwarding. It's probably a better place for DNS entries to take effect as opposed to the error messages you're getting through c-Panel.

        Good luck
        Jeremy
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        • Profile picture of the author Nightengale
          Thanks for your help guys. This has me going in circles.

          I'm trying to do 2 things:

          1. Direct Domain 2 to Domain 1. So anybody typing in Domain2.com automatically goes to Domain1.com

          When I e-mailed the Web master at my new host, he told me I need to set up domain forwarding through my registrar.

          I registered all of my domains through my old host and my registrar is Tucows. I manage all of my domain names through Domain-Registrations.org which is where I changed the name server to my new host. There's no directions or instructions there for forwarding domain names.

          So I looked on Tucows' Web site and didn't see any directions there about forwarding a domain name.

          So I went back to my old host and inquired about forwarding a domain name and this is what they told me:

          "If the website is going to be hosted with another host then you would need to use the information that you received in the confirmation email of registering that domain to login., Then you would need to enter the name servers of the network that is hosting that domain."

          Grrrr! This sends me right back to where I started!!!

          What they say makes sense to me. Sort of. If I changed the name server info to my new host, it seems like ALL of my domains should point to my current index page (even though they're not supposed to). I'm getting a valid, but weird page when I type in Domain2.com. It starts off with:

          "Great Success !
          Apache is working on your cPanel® and WHM™ Server" and so on. I think this is an issue with the host and I'm waiting for the Web master to get back with me on this.

          2. I'm trying to direct Domain 3 to a specific page of my main site, i.e. Domain1.com/Domain3.

          My new host told my I need to use the domain add-on feature of CPanel. I'm going to try that tonight, but I have my doubts about it working...

          I'm just extremely frustrated. These are simple things that CANNOT BE THAT HARD! But my site has been down or non-working for over a week! This is why I didn't want to switch hosts. It's a royal pain in the neck. As I said, CPanel looks pretty intuitive, but I'm having a devil of a time getting everything working like it should.

          Furthermore, I have a couple of Mike Filsaime's products: Power Generator and Viral Friend Generator, neither of which is working now. I don't really care about VFG right now, but I'd like to have PLG up and working again. I wonder if I could get his people to re-install it for me...

          Michelle
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          "You can't market here. This is a marketing discussion forum!"
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          • Profile picture of the author Ahkamden
            goto Internic | Whois and put in your urls. That should give you definitive info on who's registrar. I did a google search on domain-registrations.org but I don't see anything about domain forwarding.

            Both your 1 and 2 are simple forwarding issues. And both are normally handled by your registrar in every case I've seen. You don't want to use an addon from my understanding. You state you want to forward it to a single web page? If you use an addon domain, that url will not forward, it is it's own site under your main account.
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          • Profile picture of the author rwil02
            Originally Posted by Nightengale View Post

            Thanks for your help guys. This has me going in circles.



            "Great Success !
            Apache is working on your cPanel® and WHM™ Server" and so on. I think this is an issue with the host and I'm waiting for the Web master to get back with me on this.

            Michelle
            This is caused by having the domain name pointed at an IP address (so the name server, etc is probably configured correctly.)

            That means the request arrives at a web server.

            However, the web server is not configured with the domain name, so it doesn't know what site to map it to, so it shows you the home page for the default web site.

            Domain parking/forwading and addon are all possible solutions, add-on domain or parking are what you want. parking usually points it at an existing site (eg site 1 = www1 folder, site 2 = www1 folder), add-on usually points it at a new site (eg site 1 = www1 folder, site 2 = www2 folder) but can be pointed at the same folder as per parking.
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            Roger Willcocks
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  • Profile picture of the author YiKeS
    Originally Posted by Nightengale View Post

    Hi Warriors!

    I'm having a devil of a time getting set up with a new Web host. It's NOT the host's fault, it's mine. I've been going back and forth with the new webmaster, but I believe they're in a different time zone and right now, I think it's the middle of the night there. It might be a while, so I thought I'd come here.

    My old host didn't have CPanel and my new host does. CPanel seems like it's very intuitive, but for whatever reason, I'm having a devil of a time getting things set up. Yes, I've viewed the "Getting Started" tutorial and the videos for what I'm trying to do. I still can't do what I need, so if you're familiar with CPanel, could you help me?

    I'll try to be as brief as possible:

    I own several domains which I registered through my old host. (And yes, I own them, my host doesn't.) I changed the name server info to my new host and waited a few days. My domain name has propagated now (along with all of my other names, I assume).

    My first and main domain name (Domain A) is my company name. I later registered a better domain name for marketing purposes (Domain B) and parked it at my main site. Anybody typing in Domain B immediately came to my main site's home page.

    Now I can't figure out how to do the same thing with my new host in CPanel.

    On the CPanel home page under "Domains," I click on "Parked Domains, ", type in Domain B (which I already own) and click the button "Add Domain!" In return, I get this error message:

    "Error from park wrapper: Sorry, you are not allowed to add any more than (0) parked domains!"

    I thought maybe I was doing the wrong thing, so I selected "Redirects" and "Addon Domains" with similar results. When I view the tutorial videos, all they show me how to do is fill out the form. Not helpful.

    What am I doing wrong????

    I also need to redirect a couple of other domain names to specific pages of my site and can't do that either.

    This simply cannot be that hard. What do I need to do?

    Even though I registered all of my domains with the same reigstrar and under my original domain name and any changes should automatically apply to ALL of my domain names, is it possible the name server change didn't apply to the other domain names?

    Thanks!

    Michelle
    G`day Michelle,

    You need to have the other domains as ADD ON domains, not parked.
    Once they`re add on domains, you can redirect them to where you need
    to very easily ... same page just scroll down.

    I know it works as I have several redirects setup myself this way ... if
    you need help PM me and I`ll be happy to do what I can.

    Don`t think it`s possible to redirect to a page below the root this way
    though, no drama, simple redirect HTML or PHP page will do that ... I can
    give you the code for this.

    Christopher J.
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    • Profile picture of the author rwil02
      Originally Posted by Christopher J. View Post


      Don`t think it`s possible to redirect to a page below the root this way
      though, no drama, simple redirect HTML or PHP page will do that ... I can
      give you the code for this.

      Christopher J.
      You can usually set up a domain or subdomain to point at a folder which is a sub folder of an existing domain. Most people avoid that because of duplicate content concerns, and the difficulty in getting image/CSS/javascript references to work properly.

      .htaccess redirects might be another solution too.
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      Roger Willcocks
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      • Profile picture of the author Nightengale
        Thanks for your help guys. I appreciate it.

        I'm still working on this issue, but I just realized that I'd only changed the name server for my main domain name. It didn't apply to all of them as I thought, so I quickly went in and changed it for all of them.

        And discovered in the process that someone had gone in and fraudulently changed the name servers for a couple of my domain names to another name server! How can people do that???? Don't they have to have MY user ID and password to do that??? I quickly changed them to my new host's Web server, but that really bothers me. What's the point of doing that since I still own the domain name? And I'm very careful to renew them in a timely manner so I don't lose any of them

        Very weird...

        Michelle
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        "You can't market here. This is a marketing discussion forum!"
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    • Profile picture of the author YiKeS
      G`day Michelle,

      *UPDATE* You can specify the redirect to any folder on any other sites
      using the addon domain redirection ... just tested it to redirect to one of
      my sites on another server with no problem.

      rwil02

      You can usually set up a domain or subdomain to point at a folder
      which is a sub folder of an existing domain. Most people avoid that
      because of duplicate content concerns, and the difficulty in getting
      image/CSS/javascript references to work properly.

      .htaccess redirects might be another solution too.
      Can you please explain what duplicate content issues are a problem,
      also, how is image/CSS/js references affected? They aren`t whatsoever
      as your not referencing anything FROM the redirected site to show on the
      site your redirecting TO.

      The redirection in addons uses HTACCESS redirection so your last
      comment is invalid really ...

      Christopher J.
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      WSO --> HOMEPAGER <--- WSO
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      • Profile picture of the author rwil02
        Originally Posted by Christopher J. View Post

        Can you please explain what duplicate content issues are a problem,
        also, how is image/CSS/js references affected? They aren`t whatsoever
        as your not referencing anything FROM the redirected site to show on the
        site your redirecting TO.

        The redirection in addons uses HTACCESS redirection so your last
        comment is invalid really ...

        Christopher J.

        Duplicate content

        if example1.com/articles has all the same content as example2.com/ because they map to the same physical folder that would be duplicate content.

        image/CSS

        if you use relative links eg script href='myscript.js' you have no problem, EXCEPT that when you have subfolders, your page template need to be different eg script href='../myscript.js'

        If that subfolder is a root folder on another domain, it breaks.
        Alternatively, if you use root relative URLs eg script href='/myscript.js', then your subfolder pages can have the same template, but they again break because the root is a different folder between the two sites
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        Roger Willcocks
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        • Profile picture of the author Nightengale
          Thanks Chris. I will check it out.

          Michelle
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          "You can't market here. This is a marketing discussion forum!"
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        • Profile picture of the author YiKeS
          Originally Posted by rwil02 View Post

          Duplicate content

          if example1.com/articles has all the same content as example2.com/ because they map to the same physical folder that would be duplicate content.
          If it's a domain name, redirect with 301 permanent redirect.

          image/CSS

          if you use relative links eg script href='myscript.js' you have no problem,
          EXCEPT that when you have subfolders, your page template need to be different eg script href='../myscript.js'

          If that subfolder is a root folder on another domain, it breaks.
          Alternatively, if you use root relative URLs eg script href='/myscript.js',
          then your subfolder pages can have the same template, but they again
          break because the root is a different folder between the two sites
          LOL .. makes no sense ... :rolleyes:

          Michelle

          I also need to redirect a couple of other domain names to specific pages of my site
          The root of the redirected domain has NOTHING to do with the site it`s
          redirected to ...

          exampleA.com redirects to exampleB.com/folder

          Someone clicks a link or types in exampleA.com they end up at
          exampleB.com/folder ... no calling anything from exampleA.com
          once the visitor is at exampleB.com/folder at all ... it`s calling
          from exampleB.com or exampleB.com/folder.

          Christopher J.
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          • Profile picture of the author rwil02
            Originally Posted by Christopher J. View Post

            If it's a domain name, redirect with 301 permanent redirect.

            ... Makes no sense ...

            Christopher J.
            Because you're talking about using a 301 redirect, and I'm talking about having the domain name pointed at a folder contained within the structure of another site.

            Potentially it could be either way, and I've assumed one, and you have assumed the other.

            I started with with a discussion of parked domains, and continued on the same train of thought, where you have picked up on the redirection portion of the original post, and followed that instead.
            Signature

            Roger Willcocks
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            • Profile picture of the author Michael D Price
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              • Profile picture of the author Nightengale
                Sorry Michael! I wasn't trying to bash you or the hosting service. (Which is why I never mentioned your name or the name of the service. )

                I thought you were in England, like Kim. She never said one way or the other. My bad.

                I think this thread has confused me further. But I think I can follow your directions.

                There's nothing that makes feel stupid faster than computer problems...

                Michelle
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  • Profile picture of the author Terry Crim
    It depends if you want the redirected domain to have it's own email address of not. If you just want to have it setup so that your domain B when entered the url in a browser opens up domain A then here is what you do.

    At your registrar make sure that domain B has the same DNS settings as Domain A.

    In cpanel go to Parked Domains and enter the url of domain B.
    www.whateverdomainbis.com

    Click submit.. your done

    As long as the domain you are putting on top of the existing website has the same DNS settings as the hosted website then you are set.

    Now if you want to have email addresses and it's own pages instead of parking you choose addon domain. What addon domains do is share space with the main account. In this case doman B would physically be located in a subfolder of DomainA.com home/domaina/public_folder/domainb

    That is it. you do NOT have to setup redirects at a registrar or any of that stuff. I have been running or administering hosting and servers for many years and this is the simplist way to do it, especially with cpanel.


    - Terry

    Edited to make sense
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    • Profile picture of the author Terry Crim
      Sorry misread your post.

      If you have reseller account at your host and you have your own WHM then you will need to add parked domains to your main site. If you do NOT have reseller access then you will need to have your host increase the allowed parked domains on the account for you.
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