SaaS and customer support

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Hi, guys!

If any of you are running a SaaS business, can you let me know what type of support requests you are getting?

For a desktop app, the issue may be that the app isn't loading on the customer's PC, because they are missing the NET framework, or they are using a firewall that's blocking stuff.

For a Wordpress plugin, the issue may be that the plugin doesn't work, because there's a conflict with another plugin or theme, or their hosting account isn't configured properly.

Do SaaS businesses have a similar type of support request? Maybe "where is that feature you promised"?

Thanks in advance!
#customer #saas #support

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