Hope you all are safe and healthy.
I'm an online course creator and one thing I've always struggled is implementing a support system for the students who buy my online courses. I create courses related to Online Marketing for Course Creators.
I tried implementing a Facebook group for the students but I'll be very honest - It just overwhelms me seeing those notification from multiple members asking even the most basic questions. And if I don't answer them I feel I'm harming my brand. And if I do reply to each and every question, then I feel it's just too much work.
The thing is that my students pay a one time fee to purchase my online courses and I honestly feel that offering an intensive Facebook support group is slightly unfair for me.
So I'm looking for ideas on some easier methods of offering support or any other alternatives that would not put so much pressure on me.