Are You Kidding me??? Google Banned for life!

14 years ago

I got the same message (except the last sentence in yours) as well, luckily I don't rely much on ppc.

My two cents,instead of trying other avenues ,try to think about what google is upto, where are they going with this, if we can crack that,I am sure we will have the advantage of being well equipped for the next wave of things to come.

Google just like all of us run a business, the small difference being they are 1 million times bigger than us.
I can understand their frustration when marketeers try to manipulate their search results.And who are the typical ones who does that?

IM'rs who don't add value , fill the net with the spun articles which is no use to the users of google.

So what do you think google will do, discourage typical offenders by changing their business rules and algorithm.

The question becomes, what are the new rules of the game and how can we use it to our advantage.

any thoughts?

Cheers
Melvin

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howinfo 14 years ago

I was under the impression that Google will give you warning or two fist before they close the account and tell you where you must make the changes or what has been the violation.
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timpears

14 years ago

Google is a very smart company, and this seems to me to be so dumb. Why in the world would you ban people from using your service, rather than try to point out what is wrong so they can fix it and not do it again. What is the purpose of banning people for life, rather than helping them fix what you see as a problem? I just don't get that type of business logic.

I know that Google has more money than many countries do, so do they just not need more business? I thought that the point of corporate business was to try and maximize revenue.

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kiopa

Banned 14 years ago

Originally Posted by timpears

Google is a very smart company, and this seems to me to be so dumb. Why in the world would you ban people from using your service, rather than try to point out what is wrong so they can fix it and not do it again.

Because it's more profitable to simply ban the account, instead of hiring loads of customer service reps to explain things.

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sarafina

14 years ago

Google does give warnings sometimes. I got 1 warning saying this was my final warning. They listed the landing pages I had that were low quality. Affiliate sites of course. I stopped advertising those sites and kept using adwords no problems.

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Mangir2008 14 years ago

Google started to ban people on a large scale after last year's massive interface update. Regardless of all those courses about using Facebook/Bing/Yahoo etc as an alternative, Adwords is and will continue to be the biggest traffic provider inside the ppc arena.

If you want to keep using them you'll have to open a new account using totally different details, including: a new card, name, address, a new computer (they can see your mac address) and of course a new internet connection (they can see your ip address). Also if you're promoting your own sites be sure NOT to use the same hosting account... they'll correlate all of your websites.

Regards,
Dan.
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Chris Thompson

14 years ago

I got a "final warning" from Google also. They told me 2 domains were low quality, but they were domains that someone else owns, because I was initially testing them out via direct link campaign.

I explained this. They robotically told me to fix the landing page. I repeated myself AGAIN and they told me not to promote those types of sites anymore.

They were very vague about what "type" of site was a problem. One was from YEARS ago when I was just learning PPC and testing something out, and had deleted the campaign years ago. Another was from a site just added in the last couple of weeks and I felt the message on the landing page was very fair. Essentially the product was teaching you how to do magic tricks. Nothing hypish about it. But Google didn't like it and told me to stop promoting that.

All I can say is be really really picky about sending traffic to someone ELSE's site because if Google doesn't like the site you can be screwed. You can't change it, and they never delete anything permanently from your adwords account. They hold it over your head for years.

Anyway, looks like I'm OK given that I communicated with them back and forth to ask for their view on how I can fix the problem (given the sites were not mine)

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tschlotter 14 years ago

That's bizarre!

I knew Google would shut down your Adsense account if you didn't follow their policies, but had never heard about them banning an Adwords account before! Seems like they'd send a warning and advise the client of the problem prior to doing it. I've had adwords campaigns stopped before, but was always given a chance to adhere to policy and reactivate the campaign in question. Seems like that would be a smarter move for Google since they're being paid to run Adwords ads.

On the other hand, I had an Adsense account cancelled about four years ago quite suddenly even though I thought I was doing everything properly - they wouldn't budge on reinstating that one. Of course, they were paying me so I figure that was the difference.

Anyway, as was stated previously, it'd be interesting to find out what their logic is behind banning adwords accounts....

"Banned for Life" is probably too harsh though, probably a new domain name and different account details would enable you to use adwords again - just a thought!

Tina
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Ryan Shaw

14 years ago

the funny thing is I haven't used adwords in a while and now that I planned to spend 10k this month on ads on a totally legitimate site, they shut me down.

They have so many people advertising and giving them money, they won't miss mine.

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Shawn Gourley

14 years ago

That's sucks! And of course their is no 1-800-fix-google! How can a company this big not have customer service!

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GuerrillaIM 14 years ago

Originally Posted by Shawn Gourley

That's sucks! And of course their is no 1-800-fix-google! How can a company this big not have customer service!

They do but it only gets made available to you when you hit a certain threshold per month.

I got contacted by account manager when I hit around the £6k-8k/mo mark.
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- Thomas 14 years ago
  
  Originally Posted by Matt.Lake
  
  Even if you were spending 10K a month with them, you'd still be an insignificantly small contribution to their income.
  
  Originally Posted by GuerrillaIM
  
  I got contacted by account manager when I hit around the £6k-8k/mo mark.
  
  The pound sterling must be a more significant contribution to their income than dollars.
  
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George Wright 14 years ago

Originally Posted by Shawn Gourley

That's sucks! And of course their is no 1-800-fix-google! How can a company this big not have customer service!

LOL, That is the best question I've heard this year. "How can a company this big not have customer service!"

If we sell one little eBook we are expected to have a help desk, customer service, etc. etc.

You would think one should be able to pick up a phone and at least have a menu to choose from; For adwords press 1, For adsense press 2 etc.

George Wright
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- steveniam 14 years ago
  
  Maybe Google is now too big to worry about customer services.
  
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theultimate1 14 years ago

Originally Posted by Shawn Gourley

That's sucks! And of course their is no 1-800-fix-google! How can a company this big not have customer service!

If they start this one now, their stock will tumble further!

@ traffictipsnow: I like Mangir2008's suggestion. Time to get married, if you aren't already. No pun intended.
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ingeniousaffiliate

14 years ago

I've used Adwords for quite some time without any problems but I'm not foolish enough to think I'm immune to their shenanigans. I've just been lucky. What do they consider a "low quality site"? They've always been very vague about that. Is it direct linking to affiliate links or what?

BTW to traffictipsnow. I'm really sorry they screwed you over. I'm sure there's a work around if you put your mind to it.

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Alan Petersen 14 years ago

Originally Posted by ingeniousaffiliate

I've used Adwords for quite some time without any problems but I'm not foolish enough to think I'm immune to their shenanigans.

Their shenanigans? It takes two to tango.
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Matt.Lake

14 years ago

I know exactly WHY they do this. It's simply the 80/20 principle. Even if you were spending 10K a month with them, you'd still be an insignificantly small contribution to their income.

So they'd rather focus on the few guys with massive budgets, and get rid of the little guys altogether... and the hassles that come with them.

So while you could say this is understandable, why do they allow small advertisers to advertize in the first place?

I've literally just received a warning from them yesterday saying that it is my final warning... about my quality score for the landing page etc... similar to what you got.

The problem is, is that it's the ONLY warning I've ever had, and my quality scores for all my ads are at least a 7. And my site's not an affiliate site either.

It's just the vagueness and rudeness that gets me.

Good luck with finding other advertising channels. There's plenty around but Adwords is definitely a really useful tool.

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patfl

14 years ago

Just contact their support, it could be a simple mistake.

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JayC81 14 years ago

Originally Posted by Patrice Le Vexier

Just contact their support, it could be a simple mistake.

Yeah, seriously... keep contacting them. Write up a very detailed report showing them why you feel you shouldn't be banned. And keep sending it until you get the response you're looking for... aka, your account back.
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InternetSuccess001

14 years ago

Actually - wierd thing is -- I had a new account set up (hadn't used adwords for a while) -- and before even a single ad was run, received that exact same message.

Very strange.

- J

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Matt Morgan 14 years ago

You have to try a wide variety of traffic generating methods, and not just put all your eggs in one basket. I know this isn't what you do, but it is a key to exploding your sites with traffic.
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davidjames42973 14 years ago

I haven't used Adwords in over a year and about a month ago I began promoting an affiliate product and decided to use Adwords. My campaigns were put on hold by Google and I received the same warning. I really have no use for Adwords at the moment, but I don't want to lose my account because someday I'd like to learn how to run successful PPC campaigns.

In the rules it said that we're not allowed to have a place to capture emails on our site. Really? When did that ever become a rule? I also saw other people adding their affiliate codes to Adwords so you're forwarded directly to the product site. When I began dabbling in PPC 3 years ago, this was a BIG no no, but is it OK now?

Adwords still continues to baffle me...
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- genietoast 14 years ago
  
  Simply contact support and explain the situation. Google is not unreasonable. I've had someone hack into my Adwords account and rack up $500.
  
  Fortunately the money didn't come off of my credit card. It was charged to the hacker's credit card.
  
  Google checked the situation and after three days they found out what happened as far as the hacking. So they cancelled all the false clicks. Set my account back to normal and asked me to reset my password to something a little tougher.
  
  I've known a guy that had an awesome site that was getting excellent traffic for years. He was using Blogger. I even advertised on his site and got great traffic. All of a sudden his site disappeared. He talked to Google and they restored it and clarified to him how he could and couldn't mix ads with Adsense.
  
  The Google slap isn't pleasant, but it's designed to keep the riff raff from pulling tricks on the search engines. However, sometimes it's not you. You accidently link to a site that has a history of riff-raffness.
  
  If I were you and Google says that a particular site you're linking to has a problem, I wouldn't even change the landing page. I'd find another product to promote altogether.
  
  Don't get yourself in trouble because some other dude got a bad track record with the Big G.
  
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  E. Brian Rose 14 years ago
  
  Originally Posted by genietoast
  
  Fortunately the money didn't come off of my credit card. It was charged to the hacker's credit card.
  
  My thieves and hackers never seem to leave their credit card information. You are lucky to have such courteous hackers hacking your accounts.
  
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TimG

14 years ago

Originally Posted by traffictipsnow

Ok, I sent an email to google wondering why my ads weren't running.

This is what I got...

Please know that your Google AdWords account has been disabled due to one
or more serious violations of our advertising policies related to Landing
Page and Site Quality. As a result, your ads will no longer run through
the Google AdWords system and we are unable to accept advertising from you
in the future. Please note that future accounts you open will also be
disabled.

Are you kidding me? I didn't even advertise using adwords for over a year until last week; the site in question was probably an affiliate website that I added over a year ago and never ran.

So.. what are the best alternatives to google?

I'm trying Facebook, Adbrite, Twivert, PPV networks, other PPC networks.

Yup, that does suck and the ban is for life. I was banned from adwords ove 5 years ago when I used a script to log into my account and change some of my bid prices. Google wasn't to happy about the automated program logging in so they banned me.

What was even worse was I had a buddy open an adwords account and try to point his ads towards my sites and they wouldn't let him so not only was I banned but so were the sights I owned preventing anyone else from sending traffic to me.

That's one of the main reasons I got into article marketing and the funny thing is I've made more money from going that route then I probably would have had I not been banned from adwords. For me anyway it was a blessing in disguise.

Respectfully,
Tim

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Vijay M

14 years ago

Have you guys been direct linking?

I ask,coz, Google just sent me a 100$ voucher for restarting an account/campaign I had stopped a few months back!!

I was using the campaign/account to promote affiliate CB products , linking to my landing review page.

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Rich Struck 14 years ago

Originally Posted by Vijay M

I ask,coz, Google just sent me a 100$ voucher for restarting an account/campaign I had stopped a few months back!!

I received the same voucher. I haven't used AdWords in maybe 4 or 5 years, maybe I'll give it another try.
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RichardHK

14 years ago

Here's a useful chart to help handle Google issues as per OP here. Common sense and calm approach to resolving issues.

Given the 'it takes two t tango' comment above (I agree), would original poster like to say what is wrong with sites in question.. If been a time since updating site, maybe just fallen foul of the search engine algorithm updates.

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createyouwealth

14 years ago

If google continues to keep getting strict with their services it will seriously begin to drive away their loyal customers. They are a smart company but at time they do stupid things like what they have done to your account. To me, they are getting besides themselves and getting too cocky with their services.

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Internet Undertaking

14 years ago

That sucks. This happens to a good amount of people. Unfortunately, I doubt it happens because Google feels like it. If you go through their terms of service, policies, and simply follow their rules, you will surely be ban free.

Most Internet Marketers simply jump in and start promoting without looking into what Google "wants" and "doesn't want" in adwords campaigns.

Originally Posted by createyouwealth

If google continues to keep getting strict with their services it will seriously begin to drive away their loyal customers. They are a smart company but at time they do stupid things like what they have done to your account. To me, they are getting besides themselves and getting too cocky with their services.

I doubt getting striker will drive away their loyal customers. I'm pretty sure that their loyal customers are all following Google's rules, and adjusting their campaigns according to whatever new Google requirement/adjustment goes up.

Google Adwords is making its boat loads of money from those who spends thousands a day/month for big boy sites

They don't care much for the little guys (myself included) that are making an income for themselves.

I wouldn't run an Adwords campaign unless I am marketing my own product and I am 100% sure that it meets Google requirements. So far, I have marketed a little over a dozen sites, all of which have had no problems with Google.

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Quentin

14 years ago

I guess if you break anyones terms of service you will get the same result.

Quentin

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Chris Worner

14 years ago

Personally I think its a matter of pot luck. I see so many advertisers who clearly violate Googles ToS for advertisers yet are still there. It's more or less just a question of how long it takes Google to do a human review on you, and decide if you meet their standards or not.

Chris

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tryinhere

14 years ago

Originally Posted by traffictipsnow

Are you kidding me? I didn't even advertise using adwords for over a year until last week; the site in question was probably an affiliate website that I added over a year ago and never ran..

And there in lies the probable reason for your banning, it would have been an automated beitch slap from the big G spot.

The reason for this is (from my own study of most banning i have found) is first of a common link with people being banned and accounts left for a long time.

This would on the surface indicate there is a timer / and or a % marker in the system that if it is triggered, flip the G switch.

It would probably be only one of many switches.

So if people have dormant accounts it is very important to delete any old campaigns to maybe avoid this trigger being flicked (it it exists and on the surface it does)

The reason for deleting it that if left in pause mode the system treats your ad campaign as an active standing and as such the clock is running, this combined with a paused get rich quick or other campaign that Mr G no longer loves leads to a heart break hotel where Mr G does not love you any more.

@ the op check your email, it was reported that they now include a reply to this email for review type link.

and in your case if those ads never ran, you would have to feel half confident that common sense would suggest that if you explained your not a bad apple and an oversight led to them not being deleted instead of of paused that Mr G would then reconsider opening your account.

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CDarklock

14 years ago

Originally Posted by tryinhere

So if people have dormant accounts it is very important to delete any old campaigns to maybe avoid this trigger being flicked (it it exists and on the surface it does)

I have been told - and I don't know if this is true - that even deleting the campaigns doesn't help. That Google retains the records and stats for the old campaign anyway, which remain part of your overall quality score assessment as an advertiser.

I seem to recall someone here posting an outraged report that Google terminated their AdWords account over a campaign that was deleted months ago and never ran at all.

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tryinhere

14 years ago

Originally Posted by CDarklock

I have been told - and I don't know if this is true - that even deleting the campaigns doesn't help. That Google retains the records and stats for the old campaign anyway, which remain part of your overall quality score assessment as an advertiser.

I seem to recall someone here posting an outraged report that Google terminated their AdWords account over a campaign that was deleted months ago and never ran at all.

you may be correct CD, the ad bans are a dark corner of horror stories that scare all but the the mighty and brave.

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NCONRADIE

14 years ago

Same thing happened to me. I didn't even get a notification. I only heard my account was suspended after the campaigns I were running were not producing any impressions, even though they were accepted. I had to send them an email asking them what was going on.

Thing is, I don't know what I did wrong? The only similarity is that I did not run any ads for a few months. Maybe they banned me for not being active enough?

I have now created a new account. Will see how that goes.

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abednego

14 years ago

Originally Posted by NCONRADIE

Same thing happened to me. I didn't even get a notification. I only heard my account was suspended after the campaigns I were running were not producing any impressions, even though they were accepted. I had to send them an email asking them what was going on.

Thing is, I don't know what I did wrong? The only similarity is that I did not run any ads for a few months. Maybe they banned me for not being active enough?

I have now created a new account. Will see how that goes.

Did Google ever respond to your inquiry?

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AceOfShirts

14 years ago

Here is one for you:

They banned my account during the big purge last year. A couple of months ago they sent me a $100 voucher to restart my advertising campaigns.

I spent a couple of days creating and uploading my new campaigns and waiting for them to get approved. After a couple of days of no approvals I emailed customer service. We exchanged a few emails trying to figure out what the problem was. They finally figured out my account had been banned. Their reply was basically, "Sorry for sending you the voucher, you are still banned."

It was a complete waste of time for both of us.

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sarafina

14 years ago

Deleting a campaign doesn't make a difference. Google never deletes ANYTHING and it still forms part of your account history with them. This is Google we're talking about so I wouldn't be surprised if they had an algorithm for determining which parties got a final warning vs an outright ban.

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Neil Morgan

14 years ago

I posted about this last week too. The good news is I don't rely on PPC and that's deliberate.

Where possible, cut other people's actions out of your success equation.

Then it doesn't matter what they do.

Cheers,

Neil

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tommygadget

14 years ago

Originally Posted by traffictipsnow

Please know that your Google AdWords account has been disabled due to one
or more serious violations of our advertising policies related to Landing
Page and Site Quality. As a result, your ads will no longer run through
the Google AdWords system and we are unable to accept advertising from you
in the future. Please note that future accounts you open will also be
disabled.

I got this very same email. I was not warned, just slapped. It was because I ran an ad with a title like this: "Make $3528/month with Adsense?" POW, account disabled.

Funny thing is the account I used for my parts business long ago is still alive and kicking. Word to the wise, they don't like ads that go to typical lead capture and/or affiliate pages.

TomG.

PS - There are tons of ads just like mine still running. Also, search on many IM products and you'll see tons of violations and those ads are still running.

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Ryan Shaw

14 years ago

Lots of great responses, but nothing very helpful to solve the problem :/

I have opened up 12 different accounts with other ad networks like MSN, Yahoo, Bidvertiser, Twivert, Facebook, etc, etc.

I am finding many alternatives, many that are effective and cheaper.Although, not as much traffic as Google Adwords.

Yes, I need to get married and get my wife to open an account, although they may suspect something if I advertise to a website that I had in a previous campaign.

That's assuming I use a different computer and internet network to set it up.

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Scott Ames

14 years ago

You can always form an LLC, get a corp credit card, domain, email, and rent a UPS box for a physical address. You can then open a Google account in the name of the LLC and be fine.

If the others don't have as much traffic as Google, that's fine, just use more of them. Instead of one ad on Google, put that ad on Facebook, MSN, etc, etc. It's a pain, but you might just discover some good traffic and conversions.

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socialbuzz

Banned 14 years ago

[DELETED]

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warfore 14 years ago

What is needed is a serious competitor to Google. Competition always makes for a flexible and responsive market. If they feared one of their competitors their measures would not be so Draconian.
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Ryan Shaw

14 years ago

Yeah, I may be able to use my business name and card.

Idk, they may be reading this thread!

I sent them an email through the google help site. There's a link to contact us somewhere on the bottom if you need to know how to contact google.

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abarton

14 years ago

Google seems to be lacking on the customer service department. I guess they feel they don't have to provide solid response because their reputation and popularity. It will eventually come around.

Yahoo I have found is much more concerned about keeping marketers than google. Unfortunately it just seems google is more effective.

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dbarnum 14 years ago

Just like with eBay and other big web names, it's best to try and get along as best you can. As already mentioned here, we all have companies to run, and technology & rules get updated, revised, changed, etc. So we all need to do what we can to keep up

Now this can mean taking a time out from some place (like we run with eBay or Craigslist for awhile, then pull out when things get too wired / weird there), ditto with PPC campaigns. So adjust as needed on your end and keep moving ahead, bottom line.

And note: that sounds like you are getting a stock email or template sent out. It may be worth your time to follow up, even if it takes 30 days or so to clear up. You may be able to focus on one site and clear issues up there for starters, for instance. All hope isn't lost, in short, in my humble opinion, with a basic form eletter.
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eaglechick

14 years ago

A good friend of mine also had trouble with adwords lately, luckily I was too "chicken" to run a PPC campaign or attempt adsense. For me article marketing (hint - Tim G has a special offer at the moment) and organic SEO has worked out the best.

ProBlogger.Community (Darren Rowse) got some pretty exiting alternatives on his blog.

InLinks – TextLinkAds 2.0

Chitika Mega Units – Publishers Reporting Massive Increases in Earnings

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sparkingproducts

14 years ago

yup, don't worry about how to take advantage of google. Google is trying to give its customers the most relevant sites when they search. You in turn, should make sites that are relevant to the keywords you say they are!

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Steve Brown

14 years ago

I have found that the big boys out there really don't care about us, Ebay, Google, Paypal, Amazon. Thye are so big that they have to blanket kill you rather than deal with you on a one on one basis. I have found that if you can get to a human, particularly on the phone (not always possible) you actually have a shot at getting back in even though you are banned for life. Just my thoughts.

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CJ.Online

14 years ago

Wow that really sucks man. I'd try Yahoo Search Marketing or I'd get a wife and create an account under her name. Haha!

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roadwarriorhawk

14 years ago

Oh man - that sucks! And I'm hoping the same isn't about to happen to me.

They won't show my ads and they won't respond to my messages.

Apparently this means my account is under review.

I have no idea why.

I hope it gets sorted soon but the damn company doesn't even want to communicate with me by the looks of it.

Please please please everyone start moving over to Bing soon!!!

Google is a machine and they just don't seem to care much about who they trample on.

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-Jericho-

14 years ago

All I can say is Google has the worst customer service! Oh wait, they don't have customer service, my bad.

For as big as they are you would think you could talk to a real person over there. They closed my Google checkout account without telling me why and without paying me. They don't respond to emails and if you try and call corporate all you get is a message saying you can't talk to a person.

I'm truly amazed that they got as big as they did without caring about how they service customers.

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Are You Kidding me??? Google Banned for life!

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