I just ordered a video product and once I paid my only option was to download the entire videos in one 265MB zipped file. I thought that was a bit crazy. It took almost 10 minutes to download and I'm on broadband with the fastest Internet speed offered by Comcast on a pretty fast MacBookPro. I'm going to right away burn these videos to a CD to keep them off my disk space.
I'm putting my own video based product here shortly so I'm wondering if it would bother you as well to just have the option of downloading them vs. watching them online in a members/customers only area?
I'm all for offering the customers the option of downloading the videos if they want but not make it the only option.