does paypal automatically cancel subscriptions?

15 years ago

Paypal does not cancel subscriptions unless you ask to. Maybe he canceled it unadvertisedly, I can't thing of other way that happened....

Thanks

Signature

The 7 Only Books You Need To Make Money Online For Free!! HERE

{{ DiscussionBoard.errors[815979].message }}

Tracy Yates

15 years ago

Actually, sometimes, when a person removes a bank account or credit card, or when a credit card expires, associated with their PayPal account, that will inadvertently cancel any subscriptions they've signed up for using those accounts or cards as a back up funding source.

Happens to my subscribers all the time.

This is automatically done through PayPal whenever a bank account or credit card changes that is associated, like I said, with a certain subscription. Or subscriptions.

It's a huge annoyance, but it happens regularly.

Tracy

[ 1 ] Thanks
3 replies

Signature

WFH: Professional Ebook Formatting Services | 2 New Ebook Template Packs - On Sale! | WSO: Kindle Template Bundle - Limited PLR Available Now!

{{ DiscussionBoard.errors[816000].message }}

Angela V. Edwards

15 years ago

Originally Posted by Tracy Yates

Actually, sometimes, when a person removes a bank account or credit card, or when a credit card expires, associated with their PayPal account, that will inadvertently cancel any subscriptions they've signed up for using those accounts or cards as a back up funding source.

Happens to my subscribers all the time.

This is automatically done through PayPal whenever a bank account or credit card changes that is associated, like I said, with a certain subscription. Or subscriptions.

It's a huge annoyance, but it happens regularly.

Tracy

Yep, that's what I was going to say. It happens to my subscribers all the time, too.

Thanks

Signature

$83.2 Billion Dollars every year. One of the world's most profitable niches.

{{ DiscussionBoard.errors[816003].message }}

winebuddy

14 years ago

Originally Posted by Tracy Yates

Actually, sometimes, when a person removes a bank account or credit card, or when a credit card expires, associated with their PayPal account, that will inadvertently cancel any subscriptions they've signed up for using those accounts or cards as a back up funding source.

Happens to my subscribers all the time.

This is automatically done through PayPal whenever a bank account or credit card changes that is associated, like I said, with a certain subscription. Or subscriptions.

It's a huge annoyance, but it happens regularly.

Tracy

What Tracy said - I have it happen a lot too. Usually, just an email to the subscriber and BOOM - they re-up.
Mike

Thanks

Signature

"Knowledge is NOT power... ACTION on Knowledge is power"

{{ DiscussionBoard.errors[905019].message }}

Project-Octagon

14 years ago

Originally Posted by Tracy Yates

Actually, sometimes, when a person removes a bank account or credit card, or when a credit card expires, associated with their PayPal account, that will inadvertently cancel any subscriptions they've signed up for using those accounts or cards as a back up funding source.

Happens to my subscribers all the time.

This is automatically done through PayPal whenever a bank account or credit card changes that is associated, like I said, with a certain subscription. Or subscriptions.

It's a huge annoyance, but it happens regularly.

Tracy

Yes, Tracy has it right. If they did not cancel then PayPal will for the above reasons and there is a limit on how many times they try to bill an acct that is not going through. Kinda funny though, PayPal does try an aweful lot to get the money for you. There are pros and cons to this but all in all you won't have many saying they did not cancel if they did.

Thanks

{{ DiscussionBoard.errors[905642].message }}

capone2009

15 years ago

Actually, sometimes, when a person removes a bank account or credit card, or when a credit card expires, associated with their PayPal account, that will inadvertently cancel any subscriptions they've signed up for using those accounts or cards as a back up funding source.

unfortunatelly that's right.
had that same probleme twice..

Thanks

Signature

Best Social Bookmarking Sites List 2012
Social Bookmarking Software 2012

How to start a blog

{{ DiscussionBoard.errors[816007].message }}

Sheryl Polomka

15 years ago

I've had it happen to me before too, don't know the actual reason behind it but I have had it happen

Thanks

Signature

~~ TOP PETZ ~~

{{ DiscussionBoard.errors[816179].message }}

JaredKels

15 years ago

In my experience they do not. The customer always tells me to cancel.

Thanks

{{ DiscussionBoard.errors[818020].message }}

zoobie

15 years ago

that happens to me too but it's the reality... buy the way anyone uses any payment processors? Paypal fees seem huge as I have to bear currency exchange rate too

Thanks

{{ DiscussionBoard.errors[818037].message }}

RickDavies

15 years ago

I have thousands of members at ProfitMart and the cancellations are a daily occurance. Very few are people opting out or cancelling. Most are the result of the reasons stated above, usually a change in the member's banking details or perhaps their credit card has expired or been renewed.

Nonetheless, it is in your best interest to create a template email to send to each cancellation that provides them with the info on the cancellation and a link for them to renew their subscription if they choose to.

This simple step has resulted in a renewal rate of about 60% of all cancelled memberships even those that were initiated by the member.

All my best!

Rick Davies
ProfitMart.com

Thanks

{{ DiscussionBoard.errors[818053].message }}

paforhire

14 years ago

I have heard horror stories about this happening and some membership site owners losing thousands of dollars in income cause of this.

Originally Posted by AverageGuy

I got an email from paypal which says a buyer cancelled the subscription. I felt weird, so sent the buyer an email. well, the buyer told me that he got an email from paypal, but never cancelled the subscription.

do you have this happened before?

thanks

david

Thanks

{{ DiscussionBoard.errors[904947].message }}

rhondaklewis

14 years ago

Wow! That just happened to me with Angela backlinks. I thought it was paypals fault and was going to send a support ticket. Turns out when I cancelled a credit card it was linked to the subscription. Wish I had known this sooner.

Thanks

{{ DiscussionBoard.errors[905276].message }}

Joseph Then

14 years ago

This happens to me 4 times already. Everytime my credit card expires they cancel ALL my subscriptions!

Thanks

Signature

>> High Quality Solo Ads Starting From Just $22! <<

{{ DiscussionBoard.errors[905296].message }}

JOHN_RODRIGUEZ

14 years ago

I have had a subscription or two cancelled by Paypal for no apparent reason. There have been several posts about this..... don't really know why it happens.

John

Thanks

{{ DiscussionBoard.errors[908229].message }}

Dr Dan

14 years ago

What is a better option then paypal for subscriptions then? if there are any?

Thanks
2 replies

Signature

Join The Challenge

FREE CLICK HERE

{{ DiscussionBoard.errors[908249].message }}

John Sullivan 14 years ago

Almost certainly an issue with expiry date of your credit card. This is a real pain sometimes because most of us don't check the expiry dates often.

John
- Thanks
- 1 reply
{{ DiscussionBoard.errors[908486].message }}
- Kay King 14 years ago
  
  If the buyer changes his credit card info, that will cancel his subscription. He may not realize it - but that's what happens.
  
  The reason is simple finance - if that card was used as primary or secondary payment method when he started the subscription, removing the card removes the payment method. Adding a new card means he'll need to re-subscribe because the charge needs to be "attached" to the specific credit card account.
  
  It happens a lot - and Paypal could do a better job of explaining it to users.
  
  kay
  
  Thanks
  
  Signature
  
  Saving one dog will not change the world - but the world changes forever for that one dog
  ***
  Your comfort zone is where your dreams go to die.
  
  {{ DiscussionBoard.errors[908497].message }}
Josh Anderson 14 years ago

Originally Posted by rockstarinlife

What is a better option then paypal for subscriptions then? if there are any?

Using your own merchant account... Authorize.net is one of the most popular gateways. Then all you need is an ecommerce system that automates it.

We developed our own.

My rule of thumb is to never offer paypal for recurring. I only offer it as an option on one time purchases.

My own ecommerce system follows up with the subscriber trying to bill 4 times letting them know they need to update their billing info. On the 4th time it suspends their access...

However, they can still click on the link in the fourth email the system sends when access is suspended and update their billing info to regain access.

This way publishers using our system are able to boost retention.

I have found that about 50% of attrition is just due to expiring credit cards so having a system that deals with this effectively without completely canceling the subscription (only suspending until they update) is essential to not loosing clients that otherwise would remain paid members.
- Thanks
Signature
Nanacast Review
{{ DiscussionBoard.errors[908517].message }}

does paypal automatically cancel subscriptions?

Trending Topics

How to move a prospect through the sales funnel?

Not able to publish in Google News

I can't remove the deleted pages of my WordPress website from Google Search Console

Tactics for lead generation of C-levels?

lead capture apps