First sale on click bank got refunded!

Rappostion

12 years ago

It's too early to get discouraged! Forget the refund and move on!

Thanks

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Rod Cortez

12 years ago

Originally Posted by Evan H

I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?

Evan, if there's anything that I've learned with being online since 1999 is that you shouldn't get discouraged AND it's way too early to change the product.

I didn't build my first list until around 2001 and I didn't make any sales until my list hit over 500. I learned from a guy named Jimmy D. Brown and once I learned his e-mail marketing and list building system, I began making sales.

This is business and these are just SMALL obstacles to whatever your ultimate goal is going to be.

Don't get discouraged, just make sure that you're focusing on:

* Your offer
* Your traffic
* Your conversions

RoD

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Mateenyall

12 years ago

Making a sale off a list of only 100 is damn good.

I would regard this as a success. Like others have said, it's way too early to switch products. Stick to it and if you see a common 'refund' theme THEN move on. You could have just had a 'forever miserable' buyer

~ Mateen

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Evan H

12 years ago

Originally Posted by Mateenyall

Making a sale off a list of only 100 is damn good.

I would regard this as a success. Like others have said, it's way too early to switch products. Stick to it and if you see a common 'refund' theme THEN move on. You could have just had a 'forever miserable' buyer

~ Mateen

Awesome advice guys...I guess I never looked at making 1 sale from a list of 100 subscribers as a success...Very encouraging to hear other warriors opinions, who have been there and done that...especially since I put my blood, sweat and tears into my IM business....literally!

If it wasn't for this forum I would have quit this business a long time ago...so thanks to all who give advice!

Thanks

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Brent Stangel

12 years ago

That sucks, no doubt.

Is it too early to change the product?

No reason you can't test more than one.

Just don't give up this early as you may have just hit the law of large numbers in a bad spot.

Thanks

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smjconet

12 years ago

Originally Posted by Evan H

I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?

This being a Clickbank product, you can check the refund percentage for the product at CBEngine. It looks something like this screen shot. Although, one sale is not enough data if the product otherwise checks out. Here is an example of a very bad refund rate.

Thanks

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hustlinsmoke

12 years ago

well go into clickbank and see what they have down for the refund rate, its in there just cant remember where.

But the answer is no you should not be discouraged.

Thanks
1 reply

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Harvey Segal 12 years ago

Originally Posted by smjconet

This being a Clickbank product, you can check the refund percentage for the product at CBEngine.

The refund figures are estimates and cannot be relied on

Originally Posted by hustlinsmoke

well go into clickbank and see what they have down for the refund rate, its in there just cant remember where.

ClickBank does not provide refund rates.

.
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- smjconet 12 years ago
  
  Originally Posted by Harvey Segal
  
  The refund figures are estimates and cannot be relied on
  
  ClickBank does not provide refund rates.
  
  .
  
  I did not post about Clickbank's reported refund rate. This data is from Actual Sales and Actual Refunds from Actual Affiliates of the Clickbank product, as reported on CBENGINE, not ClickBank. I am confused how the actual data from a sale can be inaccurate. Maybe I missed something.
  
  Thanks
  
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JamieBeresford

12 years ago

Hi Evan,
Same thing happened to me - and I'd been driving traffic which seemed like forever.

Don't get discouraged. If you're happy with the product, stay with it. It all a numbers game!

Thanks

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Evan H

12 years ago

I guess I will stick with this product for now...Otherwise I will switch to a different product if I notice many people are getting refunds

Thanks

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hustlinsmoke

12 years ago

If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.

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smjconet

12 years ago

Originally Posted by hustlinsmoke

If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.

I haven't used Warrior plus for a while is it doing adaptive payments yet?

Thanks

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Evan H

12 years ago

Originally Posted by hustlinsmoke

If you made a sale in 100 you are right where you need to be. So you really can't judge till you have a few refunds.

I sort of quit clickbank though, I don't like there pay schedule and jvzoo and warriors i can get instant, I really like that lol.

Thanks for the input...I'm not too familiar with Jvzoo but I'll check it out...and since being new to list building, I had no idea that 1 sale out of 100 subscribers was a good start....so it's nice to hear I am on the right track, since I put so much effort into building my list thus far

Thanks

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affiliatez

12 years ago

I understand that feeling guy, but you need to remember this fact
Info product (ebook example) is s**k! So many people out there are bad enough to make purchase and they know exactly the refund policy with no question asked by Clickbank. So get avoid of Info product and many IM e - course!

You should try other niche NOT related to IM! such as health, beauty, pet,...

Thanks
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Evan H

12 years ago

Originally Posted by affiliatez

I understand that feeling guy, but you need to remember this fact
Info product (ebook example) is s**k! So many people out there are bad enough to make purchase and they know exactly the refund policy with no question asked by Clickbank. So get avoid of Info product and many IM e - course!

You should try other niche NOT related to IM! such as health, beauty, pet,...

I am in the health/fitness niche and not the IM niche...

Thanks

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himanuzo

12 years ago

Don't let get discouraged.

Collect more leads for more sales.

100 leads for 1 sales is good!

To make the next sales, you need new 100 leads.

10 sales - 1,000 leads.

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writeaway

12 years ago

Don't let it get you down. It happens. The key is to keep building and pay attention to the needs of your list members. Treat them like family. When you help people get what they want, they'll help you get what you want. That's how it works.

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talfighel

12 years ago

You should not be discouraged at all. This should motivate you because you got a "sale" which is good. Sure it got refunded but this will happen to everyone at some point.

You should continue to build your list and follow up with them consistently. If you are going to get a lot of refunds for this product, then you should look for other products that have a low refund rate.

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Evan H

12 years ago

Originally Posted by talfighel

You should not be discouraged at all. This should motivate you because you got a "sale" which is good. Sure it got refunded but this will happen to everyone at some point.

You should continue to build your list and follow up with them consistently. If you are going to get a lot of refunds for this product, then you should look for other products that have a low refund rate.

After taking a step back and sleeping on this, I realized that I have nothing to be discouraged about and have to keep pushing as this is part of the business...I will keep testing, tweaking and improving my process until I reach my goals...I really do appreciate everyone's opinion and find it very motivating when I hit these little obstacles!

Thanks

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Harvey Segal

12 years ago

Originally Posted by smjconet

I did not post about Clickbank's reported refund rate.

I was responding to the post by hustlinsmoke

Originally Posted by smjconet

This data is from Actual Sales and Actual Refunds from Actual Affiliates of the Clickbank product, as reported on CBENGINE, not ClickBank. I am confused how the actual data from a sale can be inaccurate.

The CBEngine figure is calculated from Marketplace data over the previous 12 weeks and does not taken into account the following possibilities

* the commission rate may have changed

* the price may have changed

* most important, the vendor account does not necessarily represent one item (up to 500 items are allowed)

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smjconet

12 years ago

Originally Posted by Harvey Segal

I was responding to the post by hustlinsmoke

The CBEngine figure is calculated from Marketplace data over the previous 12 weeks and does not taken into account the following possibilities

* the commission rate may have changed

* the price may have changed

* most important, the vendor account does not necessarily represent one item (up to 500 items are allowed)

Thank you for the info and clarification. It makes sense. Probably is the best info we can get on the data.

Thanks

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forthright

12 years ago

You're still in the testing phase. It's OK! Try different vendors in the niche and find the best quality one with the best combination of revenue AFTER refunds.

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shadeofinfo

12 years ago

You shouldn't be discouraged at all ... just go back out there, test some more and you'll make another sale that won't get refunded. Like you said, it's part of business sometimes, you just have to keep on pushing through.

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Evan H

12 years ago

Originally Posted by shadeofinfo

You shouldn't be discouraged at all ... just go back out there, test some more and you'll make another sale that won't get refunded. Like you said, it's part of business sometimes, you just have to keep on pushing through.

That's the exact attitude I have, and the encouragement really helps...I am currently sending more traffic to my squeeze page so that I can test some more

Thanks

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Kenster

12 years ago

Originally Posted by Evan H

I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?

Do not be discouraged...that is business, particularly in the IM space. If little stuff like that discourages you, then prepare for a long journey of pain and frustration. Let that type of stuff fire you up to work harder, take more action, and grow!

Too early to change product....WAY WAY too early yes

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Evan H

12 years ago

Originally Posted by Kenster

Do not be discouraged...that is business, particularly in the IM space. If little stuff like that discourages you, then prepare for a long journey of pain and frustration. Let that type of stuff fire you up to work harder, take more action, and grow!

Too early to change product....WAY WAY too early yes

Wise words...thanks you...In fact it has fired me up to work even harder and really keep testing and tweaking what I already have in place...

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PCH 12 years ago

Hey Evan,

mate you've done really well. But for me I'd say it's far too soon to make ANY changes.

What I'd do is wait until a certain number of visitors have seen your offer before making any changes. You might decide for example, that after 500 hits and only one sale (and that got refunded), that something has to change.

So this is what's known as split testing. Change something and see how it goes.

For the record, some people are serial refunders, and there's nothing to say you didn't get your first one of them.

Another thing you can do if your product sells a few is to see how many refund requests you get from the first 20 or 50 sales. Tweak something and then monitor the next 20 or 50.

So there's a few things you can do to keep it all happening nice and sweet.

Whatever you do, be sure to only change ONE THING AT A TIME when you do make changes. I've been impatient and made 2 or even 3 changes at once, and you just can't get any useful feedback from that.

So patience is definitely a virtue where split testing is concerned.

Hope that helps.

Warmest regards,
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Kenster 12 years ago

Originally Posted by Evan H

Wise words...thanks you...In fact it has fired me up to work even harder and really keep testing and tweaking what I already have in place...

That's what you need to do...morph everything (positive and negative) into a positive driver...go get em buddy!
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Tim_Carter

12 years ago

Shocking - someone refunded a Clickbank product.

Move to a non money making niche for lowest refunds. They will be very high in Clickbank for the mm niche. Much higher than if you sell elsewhere because they make it so easy.

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RyanLima

12 years ago

Congratulations on building a list AND making a SALE! There are more where that came from

Refunds are part of the game.... keep moving forward..

This is a business.

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Big Al

12 years ago

Keep going mate.

You don't really have the data to make that judgement call just yet, one sale.

Something I heard - once upon a time - was people giving out bonuses after (say 60 days) to encourage people not to refund (if they were refunding for the sake of being a douche).

Of course it only works if the CB product was good in the first place

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xpesos

12 years ago

Sure this is discouraging but don't get de-motivated at least you made a sale
This means it worked for you, push it for a while if this works then take it to next level, if not move on to next product

Originally Posted by Evan H

I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?

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vishwa

12 years ago

Hi, Evan, Never Get Disappointed. Its a part of life. The more you failure, the more you will learn and that will lead you to the success. Cheer Man

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RedShifted

12 years ago

If you really need strangers to tell you "don't be frustrated"... then you're gonna have a lot more problems down the road than just refunds.

-RS

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nicheblogger75

12 years ago

Don't get discouraged. Focus on the fact that you made a sale and forget about the refund. Clickbank is notorious for having products that have a high refund rate. I stopped promoting Clickbank products 2 years ago for this exact reason. Now I only promote JVZoo, WSOs, RapBank & Payspree products and I very rarely have a refund.

Of course, at this stage in the game I pretty much know what my list wants and also I have the financial means to buy the product before I promote it to my list, so that may drive down refunds. Overall, though, you will see more refunds with Clickbank products.

The point is that it wasn't your fault and it probably wasn't the product you were promoting, either. There are a lot of people who know they can buy a Clickbank product and get their money back a few days later and unfortunately, a lot of people take advantage of this.

The bottom line is that making a sale with a list of only 100 subscribers is awesome. You're doing it right. Just keep moving forward and shrug off this refund!

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Sarevok

12 years ago

Sorry to hear that!!

Historically, I have like a 15% refund rate on Clickbank.

JVzoo is much lower! (Warrior Plus is too).

I haven't put much thought into why that is, but I bet other affiliates/vendors can concur with my findings.

Food for thought... Diversification is never a bad plan.

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Evan H

12 years ago

Thanks for the advice everyone...It is much appreciated...I always come back to the warrior forum to get re-focused and motivated, you warriors have always been willing to help and that's why I love this community!

Much respect,

Evan

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Digital Deepak

12 years ago

Originally Posted by Evan H

I have a list of 100 people and finally made my first sale with click bank...but the person asked for a refund 2 days later...I was so excited that I made this sale to begin with and to have it taken away so quickly, I have to admit hurts...

Should I be discouraged?

Is it too early to change the product?

At least you got a sale. You are doing something right. You can't be blamed for poor product quality.

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Paul Langham

12 years ago

I agree with the majority of posters here. This road is rocky, you need to be ready to take some knocks - and some refunds - and just roll with those punches.

You will get refunds, you will get people doing this even when your product is amazing. I've had this probably the majority of people reading this have also had it.

I would now concentrate on getting more traffic to your offers so that you get some more sales.

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Patrick 12 years ago

If you are trading in Clickbank, then get used to refunds...
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Evan H

12 years ago

Originally Posted by Paul Langham

I agree with the majority of posters here. This road is rocky, you need to be ready to take some knocks - and some refunds - and just roll with those punches.

You will get refunds, you will get people doing this even when your product is amazing. I've had this probably the majority of people reading this have also had it.

I would now concentrate on getting more traffic to your offers so that you get some more sales.

That's exactly what I'm focusing on now, is driving more and more traffic to my squeeze page...This business definitely is a science but I feel like once you have a solid approach the possibilities are endless...I am grateful that I did make a "sale" even though it was refunded, just to prove to myself that it is possible to make money with the straggly I am currently using...

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TerriL 12 years ago

Originally Posted by Digital Deepak

You can't be blamed for poor product quality.

Totally disagree!

Actually, you CAN and SHOULD be blamed for poor product quality, as that implies you did NOT research the quality of the products you are promoting!

While I have only made a few sales, and am no expert - I do believe it's our responsibility (as promoters/affiliates) to send people to quality products that offer them solutions. Not every sale will have the same effects, as people differ in what they do after purchase, many never use the information or refund, sadly.

But, it took me a long time to realize; just throwing offers out there without researching the value (or lack of value) those offers deliver to the end user can make all the difference.

To the OP, don't be discouraged. Or at least don't stay discouraged, as I'll admit I too feel discouraged at times, but rather focus on providing quality solutions... the sales will come, and people will buy more as a result once you build your audience.
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meetfaizan

12 years ago

No need to be Discourged...

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theprofitjam

12 years ago

Many people on buy products from ClickBank an because majority of them are information products they simply ask for refund and get the product for free.
This is the way people get free ebooks here.
You shoudn't be discouraged but try to succeed.
I think you should try Amazon Associates as there are no such issues there!

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trustedmarketer

12 years ago

I know the feeling friend. It's happened to me too but the real struggle is trying to reach the $100 payment threshold to release the cheque. God help us

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karolk

12 years ago

I'm pretty sure that I got my first ever Clickbank sale refunded as well. No big deal in the long run. You just have to go through it and grow your skin a little thicker each refund you get.

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Harvey Segal 12 years ago

Originally Posted by trustedmarketer

the real struggle is trying to reach the $100 payment threshold to release the cheque.

$100 is the default. You can set it to $10.

However the key threshold is the Customer Distribution Requirement

https://accounts.clickbank.com/accounting.html

.

.
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- Randy McLean 12 years ago
  
  While I have never had my first sale refunded, I
  set up a campaign for my wife in the fitness niche
  and her first sale got refunded
  
  I have also had people contact me (the affiliate)
  asking for a refund with ClickBank products. All
  I do is simply forward the email to the vendor.
  
  As mentioned it doesn't matter how good the
  product is. Like ClickBank says "it's part of
  doing business."
  
  It is discouraging but never enough to stop me.
  Keep up the good work man!
  
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wikiklix

12 years ago

With this industry and selling electronic products you have to accept people will order sometimes and then want a refund it's just unfortunate it was your first sale. Don't be discouraged get back on it, work harder, get more sales to make up for those that will inevitably drop off. Might also be worth checking the product your promoting, and particularly the refund rate on it.

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manolo2

12 years ago

you should look at this as a good thing that means that from only a list of 100 people you managed to get a sale. Shows that your funnel works which is the 1st step. Now all you have to do is increase the numbers. Don't get discouraged keep pushing on!!

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Evan H

12 years ago

Thanks everyone...I have been driving more and more traffic to my squeeze page via Youtube, my blog and PPC traffic and am getting more subscribers and clicks on my affiliate links than I ever have, I know I am on the right track...I just have to keep testing and tweaking and scale on what is working...Thanks for the support y'all!

Evan

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Moneymaker2012

12 years ago

Refunds are a bitter reality in IM that you have to accept, mostly it's not that product is bad but you'll see many people doing this, you should not be discouraged and move on for your next sale.

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brettb

12 years ago

Carry on doing what you're doing. Just make sure you retain your integrity. I was interested in doing a joint venture with an IM guy but the latest email he sent out to his members was plugging a really misleading thing that could easily have lead to his list being shut down.

And on the subject of refunds - just grant them (if you're a vendor). I'm in dispute with a well known dot com because they've refused to honour their 100% satisfaction guarantee. I've had to file a PayPal dispute, and I spent the whole afternoon posting bad reviews. Don't permanently damage your online presence for the sake of $20.

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Geri Richmond 12 years ago

I think this is excellent advice!

Geri
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devonm

12 years ago

It hurts. I had to refund someone and moved on.

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Geri Richmond

12 years ago

Hang in there and try not to be impatient. That same thing happened to me only it wasn't a clickbank product, it was an affiliate product. Just like you, I was excited to make the first sale but, the next day, it was refunded. I have since switched products in my funnel and it's much better. This particular product was in my funnel for about 6 months.
Testing and tweaking is the game we can never stop playing.

Good luck,
Geri

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Evan H

12 years ago

Originally Posted by Geri Richmond

Hang in there and try not to be impatient. That same thing happened to me only it wasn't a clickbank product, it was an affiliate product. Just like you, I was excited to make the first sale but, the next day, it was refunded. I have since switched products in my funnel and it's much better. This particular product was in my funnel for about 6 months.
Testing and tweaking is the game we can never stop playing.

Good luck,
Geri

Good to know...I am definitely going to keep my product for now since it is too early to tell, and see where it goes from here!

Thanks

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First sale on click bank got refunded!

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