GetResponse Down - Investigating DDoS Attack...

79 replies
Just throwing this out there in case anyone is wondering what's going on with GetResponse today.

Apparently they are investigating a DDoS that's affecting everything including their API, email sending, etc...

You can keep track of things on this page: GetResponse Status

UPDATE: This thread was originally started within 30 minutes after the DDoS attack started. It's been over 72 hours. Click Here To Read The GetResponse CEO Statement Regarding the DDoS Attack

From what I've seen, it's going to be a couple more days until service is fully restored.

Other Links:
GetResponse On Twitter
GetResponse On Facebook
MickK (GetResponse Affiliate Manager) Warrior Forum Thread On GetResponse Attack
#attack #ddos #getresponse #investigating
  • Profile picture of the author Jesus Perez
    Kudos to GetResponse for actually having a Status page! So many providers fail in this simple task.
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  • Profile picture of the author dbong
    Much appreciated. Was just looking for my opt-in form on my website when I came across this.
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    Digital Marketer | Investing Enthusiast

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  • Profile picture of the author Javisito
    Thanks a lot,

    This is kind of not fun, got a lot of Solo mailings driving traffic to my Squeeze page right now when no one can Opt in, Grrr..
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  • Profile picture of the author Omar White
    I was just wondering what is wrong with my GR account...

    Thanks for the link Mark

    - Oliver
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  • Profile picture of the author Got3n
    Hope this gets resolved soon Thanks for the info man!
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  • Profile picture of the author barbling
    Really feel for those big companies who get slammed.

    Some folks are just jerks online.
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    • Profile picture of the author OfficerIM
      Originally Posted by barbling View Post

      Really feel for those big companies who get slammed.

      Some folks are just jerks online.
      I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
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      • Profile picture of the author MickK
        Originally Posted by OfficerIM View Post

        I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
        No they were definitely not hackers.

        Check out this thread.

        http://www.warriorforum.com/main-int...ml#post9149940
        Signature

        Mick Kitor - Affiliate Manager

        Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author OfficerIM
    At least they were prepared.
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  • Profile picture of the author beasty513
    So that's why I couldn't access today?

    Well... I know they'll be back up and running soon.

    Good thing I have backup.
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  • Profile picture of the author talfighel
    Yes, Getresponse.com is down.

    It seems to me that they had this same issue a month or two ago.

    I am sure that they are aware of it and are fixing it but it makes a lot of people mad that this keeps happening over and over again.
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  • Profile picture of the author ScottLindsay
    How long has GetResponse been down today? Does anyone have a number to call them?
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    • Profile picture of the author WillR
      Originally Posted by ScottLindsay View Post

      How long has GetResponse been down today? Does anyone have a number to call them?
      The worst thing you can do in situations like this is to flood their support center. If you know there is a fault and they have acknowledged it, then you know they are currently working on it and want to get it fixed asap.

      But everyone jamming their support lines only slows down the process.
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  • Profile picture of the author PatrickR
    haha good one Will !
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  • Profile picture of the author joaquin112
    It's been down since around 12PM central. By the way I recommend everyone to use GR's API to save leads to GR directly and also save your leads on your database. That way even if GR is down, you will still collect leads and everything will work, all you have to do is upload the new leads later. I would have lost hundreds of dollars if I didnt have this system in place.
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  • Profile picture of the author DURABLEOILCOM
    Does that mean they lost my email list?
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  • Profile picture of the author rmarx123
    This may be a stupid question...

    But why do these DDoS attacks happen???

    what is the payoff? I completely dot understand.
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    • Profile picture of the author Alast
      Originally Posted by rmarx123 View Post

      This may be a stupid question...

      But why do these DDoS attacks happen???

      what is the payoff? I completely dot understand.
      I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
      That or someone simply wants to cause harm / blackmail.
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    • Profile picture of the author Jesus Perez
      Originally Posted by rmarx123 View Post

      This may be a stupid question...

      But why do these DDoS attacks happen???

      what is the payoff? I completely dot understand.
      DDoS attacks happen for many reasons. Here is an excerpt from a good article:

      • Extortion via a threat of a DoS attack: The attacker might aim to directly profit from his perceived ability to disrupt the victim's services by demanding payment to avoid the DoS attack.
      • Turf wars and fights between online gangs: Groups and individuals in engaged on Internet-based malicious activities might use DoS as weapons against each others' infrastructure and operations, catching legitimate businesses in the cross-fire.
      • Anti-competition business practices: Cyber-criminals sometimes offer DoS services to take out competitor's websites or otherwise disrupt their operations.
      • Punishment for undesired actions: A DoS attack might aim to punish the victim for refusing an extortion demand or for causing disruption to the attacker's business model (e.g., spam-sending operations)
      • Expression of anger and criticism: Attackers might use the DoS attack as a way of criticizing the affected company for exhibiting undesirable political, economic or monetary behaviors.
      • Training ground for other attacks: Attackers sometimes might target when fine-tuning DoS tools and capabilities for future attacks, which will be directed at other victims.
      • Self-induced: Some downtime and service disruptions are the result of the non-malicious actions that the organization's employees took by mistake.
      • No apparent reason at all: Many victims never learn why they experienced a DoS attack.
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      • Profile picture of the author MickK
        Latest Update:

        Following the latest conference call with Windstream and our DDoS mitigation partners, the three teams are working around the clock to re-enable our network. The initial priority is to restore web service, customer login, API and web forms. We have worked out a solid plan with Windstream to accomplish this ASAP. Also, we have committed to a significant investment in DDoS mitigation. Our goal is to launch an always-on DDoS, taking advantage of Akamai's 1.8 Tbps of dedicated mitigation bandwidth that can stop all future attacks. We sincerely apologize that this outage is extending and we thank you for your continued support and loyalty during these difficult moments.
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        Mick Kitor - Affiliate Manager

        Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author vishwa
    Same thing happened few months ago with aweber.
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  • Profile picture of the author ComicWarrior
    Also Facebook is down now! Maybe same attack? News feed is empty!
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    • Profile picture of the author Paul Myers
      I think they're white hackers. They usually just do that to point out flaws and force companies to upgrade their security.
      Their is nothing "white hat" about hammering a commercial service and costing tens of thousands of people money. And there is nothing "hacker-like" about a DDoS.

      They're digital thugs. Nothing more.
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    • Profile picture of the author barbling
      Originally Posted by ComicWarrior View Post

      Also Facebook is down now! Maybe same attack? News feed is empty!
      I experienced that as well. It came back after 30 minutes or so.
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      • Profile picture of the author glennshep
        Thanks for sharing the link, Mark. I knew Getresponse was down when I tried to access my account and saw their temporary page explaining the situation. However I wasn't aware about the status page, which will be a useful page to bookmark for future reference.

        As Jesus Perez mentioned, it's good that they've put up a status page and it's also good they've put up a temporary index page. So many companies don't even bother to inform their customers in any way about planned outages, let alone unforeseen ones.
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        • Profile picture of the author MickK
          A message from Our CEO,

          Dear GetResponse Customer,

          As you may know, GetResponse is currently suffering from a major outage caused by a large DDoS (distributed denial of service) attack that has flooded our network and our datacenter with malicious traffic. As a result, our network is currently offline.

          We are currently working around the clock with our datacenter, Windstream, and two of our DDoS mitigation service providers (CloudFlare and Akamai/Prolexic) to mitigate this attack and implement a permanent solution to fix this problem.

          While we have had strong DDoS mitigation in place (which has thwarted several previous DDoS attacks), this weekend's attacks have been unprecedented in scale and volume. We have decided to engage the most advanced and most powerful anti-DDoS scrubbing products available on the market today (with bandwidth capacity exceeding 1.8 Tbps), and we are currently making infrastructural changes to get it done.

          Over the last two months this attacker (or a group of attackers) has targeted many other large Internet companies, including Meetup, Shutterstock, MailChimp, Fotolia, Basecamp, oDesk, SurveyGizmo, MadMimi, OkCupid, HootSite, Typepad, Elance, Aweber and others. It is unfortunate, but these types of attacks are becoming much more frequent in today's environment.

          I want to reassure you that none of your data was lost, corrupted nor compromised.

          Your account is offline, but, is absolutely 100% intact. You will be able to access all of your data immediately after we come back up. I realize that all of the above is of little comfort, as *you* are our customer and you are currently having trouble accessing your GetResponse account, unable to send your newsletters.

          I want you to know that I am extremely sorry at the turn of events, and again -- we are on this 24/7 until we get back up and running. I thank you for your trust, your support and your loyalty during these difficult moments.

          Regards,

          Simon Grabowski
          CEO
          GetResponse
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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        • Profile picture of the author MickK
          Originally Posted by glennshep View Post

          Thanks for sharing the link, Mark. I knew Getresponse was down when I tried to access my account and saw their temporary page explaining the situation. However I wasn't aware about the status page, which will be a useful page to bookmark for future reference.

          As Jesus Perez mentioned, it's good that they've put up a status page and it's also good they've put up a temporary index page. So many companies don't even bother to inform their customers in any way about planned outages, let alone unforeseen ones.
          You can subscribe to the status page, via email or RSS too
          Signature

          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author linda75
    In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin
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    • Profile picture of the author Mo Goulet
      Originally Posted by linda75 View Post

      In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin
      Mail poet is the best in cases like this. It only takes a few minutes to make all the changes you need to capture opt-ins during the GR shut down.
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    • Profile picture of the author Entreventurer
      Originally Posted by linda75 View Post

      In the meantime I installed mail poet newsletter on my site, it collects emails and sends out autoresponders from wordpress and is a free wordpress plugin
      Yep, it's always good to 1) have a self hosted backup autoresponder and 2) store your data locally.
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  • Profile picture of the author thetacrm
    Let's face the fact: data belongs to those who collect it. While I perfectly understand the lack of usable and easy software for autoresponders and thus the marketplace for Getresponse and others, this outage clearly show how unreliable it is to use third party services.

    Install whatever free autoresponder software you have out there and run it yourself. Push developers to create usable autoresponders. If you ask me, autoresponders shall be a part of the email system on computer. We are building our software for free and for everyone to use it. The basic principle of our software is data is kept offline, on your own computer or office server, totally separated and isolated from Internet. And you can switch your online SMTP server within a minute. No need to rely on anyone.
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  • Profile picture of the author drb16153
    So spending the huge amount of money just spent on a solo is wasted...This was my first one and my stats show over 1500 hits since last night.....all gone any way to save what might still come in.....not sure how many opt ins that would have been but it may have paid for itself....never thought to get that many hits....I wish I coulda just wiped with that cash....
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  • Profile picture of the author Trey Morgan
    It's very unfortunate that this happened, but at least Getresponse is keeping us updated. Hopefully things will be back to normal soon.
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  • Profile picture of the author iansinfo
    MickK Any Idea when things will be back up and going again
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    • Profile picture of the author MickK
      Originally Posted by iansinfo View Post

      MickK Any Idea when things will be back up and going again
      I'm being told that full functionality may take a few more days to be completely restored. We're coordinating with multiple third parties, and that they need some time to get the fix in place.

      the official update:
      "We are making progress with our DDoS mitigation which, once complete, will give GetResponse the strongest always-on anti-DDoS protection in the email marketing space (provided by two largest providers, Akamai and CloudFlare). GetResponse 360 IP and DNS changes are currently propagating. Many GetResponse 360 customers can already access their control panel. We are working on bringing back full access to the control panel, API, web subscriptions, landing pages, surveys for all of our 360 customers. For GetResponse SMB (shared) customers, we are taking steps to resolve issues with limited email delivery. We are working around the clock to execute the plan. We thank you for your continued support, loyalty and understanding. "
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author Agent007
    Latest Update - Our engineers have made progress with the implementation of the attack mitigation plan and are currently focusing on restoring web services, customer login, web form signups, API and surveys. We thank you for your continued patience and understanding.
    Apr 28, 00:22 EDT
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    Dave

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  • Profile picture of the author Alast
    Resolved - GetResponse is back online. All our services have been restored and our engineers are monitoring the situation and working on fixing all remaining issues. We’re truly sorry about the situation and thank you for your patience and understanding.
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    • Profile picture of the author BizWizable
      GetResponse is back online. All our services have been restored! WOOHOO

      Back to Work! lol
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  • Profile picture of the author Alast
    I'm still not able to access GetResponse, unfortunately.
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  • Profile picture of the author Omar White
    Getresponse is ONLINE
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    Resource Blog for Beginner Entrepreneurs - OmarWhite.com

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  • Profile picture of the author Zlatan Ibra
    I just tested my sq page, optin-ins not coming in. Anyone ?
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  • Profile picture of the author RichardF
    API seems to still be down for me, getting an empty response from it. Hoping it'll come back online later today.
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  • Profile picture of the author xxxJamesxxx
    I've just opted into one of my own lists and it's not showing up on my Dashboard and I haven't received an email either.

    Obviously, we're not quite there yet.
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  • Profile picture of the author Michaelocity
    This is why I use MailPoet as a backup!
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    Stop wasting time & money trying to do it all by yourself!
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  • Profile picture of the author JimDucharme
    The unfortunate truth is that as Paul pointed out, these are thugs/punks doing this. These are not white hats, these are criminals. As the GR CEO (Simon) pointed out, these attacks have been launced at a number of online companies and several ESPs. No one is immune to this and if anyone claims they are, then you've got someone trying to sell you snake oil.

    Recent attacks on other ESPs seem to have been motivated by criminals seeking to extort money from the companies being attacked. I just got back from a conference where an FBI agent spoke to this kind of issue and they are all over this kind of crime.

    The reaction of the ESP (how well they communicate the issue to their customers) is an important indication of just how well they have their stuff together. If you're going to judge any ESP in this kind of situation, start there.

    Regards,
    jim
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  • Profile picture of the author Nick SEO
    I'm gonna wait this out a little longer before sending. Probably tomorrow if all looks good for everyone else.
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    • Profile picture of the author MickK
      Originally Posted by Nick SEO View Post

      I'm gonna wait this out a little longer before sending. Probably tomorrow if all looks good for everyone else.
      Nick it is going to be at least a few days before anyone can send. We are doing everything humanly possible to get you back to sending as quickly as we can.
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      Mick Kitor - Affiliate Manager

      Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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      • Profile picture of the author cotum
        Originally Posted by MickK View Post

        Nick it is going to be at least a few days before anyone can send. We are doing everything humanly possible to get you back to sending as quickly as we can.
        At least a few days?

        :confused:
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        • Profile picture of the author MickK
          Originally Posted by cotum View Post

          At least a few days?

          :confused:
          Hi cotum,

          We want to be up right now, we could be up right now, butt...

          from"http://www.warriorforum.com/main-int...tresponse.html"

          "On Saturday, after hours of working together with our data center Windstream (including their directors and VP-level executives), we received information that they have failed to mitigate the attack and of their decision to block our network connectivity until a powerful DDoS mitigation service can be fully implemented."

          We have done everything we could to be up, spared no expense and acted immediately.

          "within minutes we got in touch with Akamai, the world’s leading DDoS mitigation provider, with 1.8 Tbps mitigation bandwidth. We asked them to deploy an “always on” clean-pipe DDoS scrubbing service for GetResponse. This is the most advanced type of protection available on the market (also most expensive). It scrubs all inbound traffic for malicious packets of data and returns only “clean” traffic to our data center.

          In total, we are spending close to half a million dollars in mitigation solutions, hardware, connectivity and other upgrades."

          Windstream is keeping us offline until the work is completed. We must have asked to be put back online at least 30 times.

          We are moving heaven and earth to get up as quickly as possible, but there is only so much RedBull(tm) that you can pour down the throat of an engineer.
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          Mick Kitor - Affiliate Manager

          Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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          • Profile picture of the author thetacrm
            Originally Posted by MickK View Post


            We are moving heaven and earth to get up as quickly as possible, but there is only so much RedBull(tm) that you can pour down the throat of an engineer.
            GetResponse is making their best to bring their system up and working. But imagine, all YOUR data on third party like this, and you are blocked for a day. So much damages and losses.

            People, get your data under your own control, whatever solutions are out there. Don't give your lists to third parties. Keep them in your premises, secured, and blast your mailing by using any software that you can run yourself.

            In general, it is totally twisted, to keep your data on third party providers which you don't even know or have not seen or met personally. That is trend that started with Google and online documents.

            If everyone would keep their data in their homes and offices, like it was done before, Internet and business would be much safer.

            GetResponse is a Polish company. Legal Notices- email marketing - GetResponse

            And they claim no warranties of any kind.

            You acknowledge that GetResponse provides the Service and the website on “AS IS” basis without warranties of any kind, either express or implied. Particularly, GetResponse disclaims any warranty of title, merchantability, non-infringement or fitness for a particular purpose.
            Without guarantee to ANY MINIMUM DELIVERY TIMES (how weird is that):

            We guarantee the Service accessibility at a level of 99.5% per month on condition that there is a full availability of the services of our Internet and Telecom Providers. We do not guarantee any minimum response times or delivery times in connection with performance of the Service.
            Now, imagine, you go to your dealer and pay US $2000 for a part without warranty of any kind and without guarantee that the car part is going to work. That would consist clear fraud.
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            • Profile picture of the author MickK
              @Thetacrm - You seem to be against sharing data with "providers you do have not met or known personally".

              GetResponse has been a part of this forum for years, we sponsor and attend live events such as the Warrior Live Event. I don't think I've met you, maybe that's because you just joined the forum 3 days ago?



              If I'm not mistaken this was your first post:

              http://www.warriorforum.com/ad-netwo...ling-list.html

              Originally Posted by thetacrm View Post

              We have built in-house auto-responder and follow-up email marketing system with CRM/CMS/ERP, and we form Joint Ventures with people who have the list and wish to blast emails to them. You can put some of the control email addresses in the list to be sure that we keep our promises.

              We use various own SMTP servers with SPF records set correctly, including we use Amazon AWS. First time mailing shall go through our own server, to avoid problems with spam and rejects .

              We sell financial products, and in the Joint Venture, we would construct emails and give full insight to the owner of the list. You invest the list, we invest the technology, servers, software, and database management. You can sell anything you wish to your email list, as many times you wish, provided that we get also by agreement access to send to the mailing list our services
              yet 3 days later ...

              Originally Posted by thetacrm View Post

              People, get your data under your own control, whatever solutions are out there. Don't give your lists to third parties. Keep them in your premises, secured, and blast your mailing by using any software that you can run yourself.

              In general, it is totally twisted, to keep your data on third party providers which you don't even know or have not seen or met personally. That is trend that started with Google and online documents.
              So why the sudden change of heart?

              You also pointed out that we are a Polish Company. What's your point? Lot's of great software engineers come from Poland.

              You know what else comes from Poland?



              Should I stop eating that too?

              Regarding guarantees and your implication we are out to defraud our customers... does that mean that every company that sells SAAS online are fraudsters too?

              Google Apps Tips : Website Terms of Use



              Cheers,

              Mick
              Signature

              Mick Kitor - Affiliate Manager

              Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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              • Profile picture of the author MickK
                FYI - latest status update.

                Update - Akamai and Windstream have finished provisioning our IP space through a fully routed always-on scrubbing service (clean pipe). We are now testing our IP configuration and working as fast as possible to resolve outbound mailing capability. Shouldn't take long now...
                Apr 30, 15:18 EDT
                Update - We are making good progress on restoring full mailing capability. The current plan is to restore outbound email by tomorrow.
                Apr 30, 12:25 EDT
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                Mick Kitor - Affiliate Manager

                Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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              • Profile picture of the author thetacrm
                Originally Posted by MickK View Post

                @Thetacrm - You seem to be against sharing data with "providers you do have not met or known personally".
                That's absolutely right. Yes, I can't myself stand SAAS. Yes, I am using it too, and try not to. Kind of hard.

                I understand your rave, as I see, you do your best to make relations right on the right place at this forum. Good point. However, I would like it more to hear from Polish person of GetResponse, as I am of Slavic origins and in fact a house of mine is located just few meters to a Polish village. I bet they would not, like you did, go through unrelated postings of me, to attack me, what a shame, such a big company against me, a simple client, as I know the mentality of Polish people. Part of my family came from the area.

                Hmm, no, that was not me with 660,000 people in the list, but I certainly do Joint Ventures in online marketing. However, without clear information and contract, I would pass. Joint Venture requires partners, and not a SAAS provider. Partners don't pay for services without guarantee, but are sharing resources and mutual income. You are not partnering, you are providing a paid service, but how quickly you found it necessary to find anything wrong that I might have said...

                Nothing wrong with Poland, and GetResponse being there, I am just pointing out that people don't read terms and conditions, they have no idea where a company is located, who is keeping their data, and what true risks are out there if such data, and it is huge, is stolen, or otherwise abused. Nobody can know that, and when I see your manner of response to my opinion how data shall be kept by those who collect it, or with those one knows personally, I actually doubt if such theft or abuse of data would ever be disclosed for the sake of your PR.

                BTW, let me tell you, I am fond of hot dogs and mustard, and if you think hot dog origins are from Poland, please edit the Wikipedia and make the facts straight: Hot dog - Wikipedia, the free encyclopedia, further I don't see how a hot dog picture can make your outage situation better.

                Neither I see how your jokes are funny, in fact, I am disgusted how lax you are handling that situation and how you think I shall be your target to attack.

                Your Terms and Conditions in regards to warranties would not hold in courts of Poland, that is my opinion, knowing the laws of many European countries. You can try to avoid all the responsibilities and liabilities, but it won't hold in European Union, it is not USA.

                Imagine you need some fuel, and there is outage on the fuel station, but you have already paid for 50 gallons. Would you get your money back?

                The best way to make it right is to tell to all of us, how you are going to cover the damages people had, for example:
                1. Would you pay people's monthly fees back? You have the uptime guarantee. Are you going to apply it to each user? Or do they need to find Terms and Conditions themselves and make a ticket to cover their monthly fee?
                2. Would you award users a special bonus for next month?
                3. Tell more about the protection of the service.
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                • Profile picture of the author Mark Hess
                  Originally Posted by thetacrm View Post

                  BTW, let me tell you, I am fond of hot dogs and mustard, and if you think hot dog origins are from Poland, please edit the Wikipedia and make the facts straight: Hot dog - Wikipedia, the free encyclopedia, further I don't see how a hot dog picture can make your outage situation better.
                  The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.
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                  • Profile picture of the author thetacrm
                    Originally Posted by Mark Hess View Post

                    The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.
                    OK sure, ha ha, only isn't a hot dog a sausage? Made in Poland. Each country have it today (almost). Danish say it's theirs. German say it's theirs. It's polish too. Dobry apetyt
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                  • Profile picture of the author MickK
                    Originally Posted by Mark Hess View Post

                    The image Mick posted was a Polish sausage, not a hot dog. They eat them all the time at GetResponse headquarters.
                    I never saw anyone eating one at head office. However I'm two weeks in on a diet, and this Canuck could kill for a Polish sausage right now.

                    Cheers,

                    Mick
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                    Mick Kitor - Affiliate Manager

                    Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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                • Profile picture of the author MickK
                  @thetacrm if you felt attacked I apologize.

                  I was giving context in which to consider your previous comments.

                  Regarding compensation - contact our customer success team at http://support.getresponse.com

                  Cheers,

                  Mick Kitor
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                  Mick Kitor - Affiliate Manager

                  Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author MickK
    We are sending emails again.

    Update - We're currently delivering emails held in queue as well as add queued contacts to your target campaigns.
    May 1, 04:25 EDT


    Update - Great news: We have managed to resolve outbound mailing capability. All emails that had been scheduled in the past days will now be sent, however it may take several hours in order to provide the best possible deliverability.

    New scheduled emails may have a bit longer delivery time as we are dealing with a quite large volume of emails that were scheduled in the past few days.

    If you have any questions about your newsletters or account, please contact our Customer Service Department at support.getresponse.com (GetResponse 360 customers, please contact your Account Managers).
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    Mick Kitor - Affiliate Manager

    Phone: +1 585.286.1819 | Email: mick.kitor(at)erevshare.com | Skype mick.kitor

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  • Profile picture of the author kevinenrique
    Sadly, it's happening again...
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    • Profile picture of the author rts2271
      Thats because they put a band aid on the blister without getting new shoes (Windstream)
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      • Profile picture of the author 3fifths
        Yeah this is hurting me a lot.

        2 JVZoo products ready to launch and can't email out my buyers list.

        3 websites w/ very complex autoresponders and integration w/ callloop setup - and can't launch. Sadly, I'm rebuilding everything with constant contact for these websites as they are already behind schedule.

        This is the first time that I've had issues w/ Getresponse in the past 15 years. But, the issues of last week (continuing into this week) have easily cost me $5k+ and business must go on.

        I have confidence that they can get it done - but having been on the side of several DDOS attacks myself, I realize that it can be a painful process.
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  • Profile picture of the author stackthemoney
    I am glad that get response is back up now...everthing is going well now.
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