I reluctantly use the word "Customer" in the title as in reality this guy had no intention of ever paying any money to me.
I just had a guy send me the following refund request email:
I purchased this in the spring but did not get around to requesting a refund.
Kindly refund at your earliest convenience."
Now I do offer a 90 day money back guarantee on the product which I always honor instantly (and I did so here as well). BUT I really take objection to this guy:
1. he purchased the product over 90 days ago.
2. he purchased the product at an early bird special price of about $6 [for a $30 product]
3. the tone of his email - "did not get around to" as if as a matter of course he just buys and refunds. Perhaps he sets up a calendar reminder to refund request at the end of every guarantee period.
4. the complexities of purchasing a digital product were too much for this guy. First complaint: The download link doesn't work. Please email to me. Second complaint: I know you emailed me the product separately but I couldnt open it. Third complaint: Email is too large. 15 minutes of messing around to help this guy out!
Now before everyone jumps on me with things like "if you had a better product you wouldnt get refunds", let me first counter with the fact that this particular product has a very low refund rate and has been very well received by clients as being very helpful to solve their particular problem.
Does this guy not have anything better to do with his time than chase down refunds for inexpensive products he bought 3 months ago? It beggars belief!
I checked out his site in his signature and sure enough, its a cr@ppy looking thin affiliate site with bland material, lame graphics and some terrible sales pitch haphazardly splashed across it.
If the guy spent even 1/10th of the time he probably spends buying and refunding other people's hard work instead on producing quality content and helping other people maybe he wouldnt be freaking out over $6!
Anyway rant over. Freebie seekers are just a part of life and normally I just move on with my life and continue running my business but this guy just irked me!
Feel free to sympathize/share your stories/tell me to stop being a cry baby!