I've hired secretaries to make my calls for me, and I spent a few hours on this script, which I know isn't perfect. I was hoping for some help and really do welcome any and all criticism, I want to get it as close to perfect as possible. The point of the script is to get people to want to make appointments to see me.
Hi, this is _____, I'm a secretary from Creative Solutions Design, can I speak to Mr./Mrs. _____ please?
(if no) Okay, well thank you so much for your time!
(if not available) Okay, is there a better time to call? (write down day and time) Wonderful, thank you so much!
(if yes) Thank you!
Hi, Mr./Mrs. _____, this is _____, I'm a secretary from Creative Solutions Design, is this a good time?
(if no) Okay, I'd like to call you back at another time that's better for you. (schedule day and time for call)
(if yes) Awesome, how are you today? (wait for response) Cool.
Well, we work with small business owners like you to help you build a brand for your business, everything from designing business cards to building websites. I'm sure I don't have to tell you how important websites and business cards are to promoting your business, right? (wait for response)
What's great about using us instead of chain printing centers is that we're a small business, too, and we completely understand that you want quality, professional products without having to pay huge professional prices. I mean, you want to get more business in the door without having to pay thousands of dollars to do it, right? (wait for response)
I'd love to know more about what you're looking for for your business, what products or services you think would help more people walk through your door. What is it that (business name) needs? (write down everything they list)
Okay, we can definitely achieve everything on your list. Is there a budget you're hoping to stay in for marketing for your business? (write down their budget)
Great, well we can definitely work with that. What I'd like to do is set up an appointment for our owner and designer, Elizabeth Cody, to meet with at your business and discuss your budget, your needs, and the design, do you have a pen and paper? (wait for them to get pen and paper) Okay, I have (day) at (time) or (day) at (time), which would be better for you?
(if yes to an appointment) Great, I have you down for (day) at (time) at (business name). Elizabeth will give you a
call the day before to remind you.
(if those times are no good) Okay, well how about (day) at (time) or (day) at (time)? (wait
for confirmation) Great, I have you down for (day) at (time) at (business name).
Elizabeth will give you a call the day before to remind you.
Alright Mr./Mrs. _____, it was fantastic talking to you, and we really look forward to working with you. Have a great day, and Elizabeth will see you on (day) at (time).
I know it needs more work before I have them start making calls next week, so any input would be really, really appreciated.