Customer doesn't want to pay...

14 years ago

You don't need advice...
You know what to do....

If he doesn't want to pay you don't do the work. Let his employee do it. He can either pay you or pay them. If he doesn't want to pay you move on and stop talking to the guy unless you need to and he is paying you to.

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Aaron Doud - Sales & Success

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Claude Whitacre

14 years ago

Originally Posted by Aaron Doud

You don't need advice...
You know what to do....

If he doesn't want to pay you don't do the work. Let his employee do it. He can either pay you or pay them. If he doesn't want to pay you move on and stop talking to the guy unless you need to and he is paying you to.

Yup. I've got the same thing a few times. It's like going to your mechanic and saying "I'll buy the parts and I want you to install them."

No.

Thanks
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abbot Banned 14 years ago

Originally Posted by Claude Whitacre

It's like going to your mechanic and saying "I'll buy the parts and I want you to install them."

No.

Anyone buying parts FROM a mechanic is getting ripped off.
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- Eddie Spangler 14 years ago
  
  Originally Posted by abbot
  
  Anyone buying parts FROM a mechanic is getting ripped off.
  
  Ha Ha
  How about walking into a restaurant with the food and just asking them to cook it for you..
  
  I dont want to pay $30 for your lobster, here is mine all you gotta do is throw it in some boiling water, and toss these 2 ears of corn in there while you are at it.
  -------------------------------------------------------
  
  But on a serious note, I understand the customer trying to grind the op on price after all he has already demonstrated that he works for peanuts, not to mention thinks seo is about buying a bunch of fiverr links.
  
  Up your own game and you will have less of these problems in the future.
  
  [ 1 ] Thanks
  
  1 reply
  
  Signature
  
  Promise Big.
  Deliver Bigger.
  
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  Alex Makarski 14 years ago
  
  The real question is not what to do with this leach of a client (that's pretty clear) but how to avoid getting into a situation where you have to deal with clients like them.
  
  Thanks
  
  Signature
  
  "I hear and I forget. I see and I remember. I do and I understand." -Confucius
  
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- Claude Whitacre 14 years ago
  
  Originally Posted by abbot
  
  Anyone buying parts FROM a mechanic is getting ripped off.
  
  I won't argue your point. I know nothing about fixing cars. And your post isn't at all off topic.
  
  Thanks
  
  Signature
  One Call Closing book https://www.amazon.com/One-Call-Clos...=1527788418&sr
  
  "There is no peace for the man who has seen what he could become" Epictetus
  
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desmond11

14 years ago

Originally Posted by Aaron Doud

You don't need advice...
You know what to do....

If he doesn't want to pay you don't do the work. Let his employee do it. He can either pay you or pay them. If he doesn't want to pay you move on and stop talking to the guy unless you need to and he is paying you to.

I agree with Aaron. Stick to your guns on pricing.

Don't give him the complete cold shoulder though. I've found that these guys can be turned later on down the line. Start to do some research in his niche and then periodically send him useful news clippings and industry changes via email. Also, give him regualr Google industry updates (you know the latest and craziest) and I guarantee his "employees/mates" won't know the what has changed since the last time they did SEO on the site.

The fact that this guy has already spent money with you is a good thing. He's just trying to be shrewd by getting you to lower your fees. Nothing wrong with that. Just play the long game with him and target your efforts on more responsive clients.

Thanks

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Mwind076

14 years ago

Wish him well in his endeavors...and move on. You can't guarantee (nor do you want to fix and answer for) someone else's research and work!

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garveyonweb 14 years ago

Originally Posted by Mwind076

Wish him well in his endeavors...and move on. You can't guarantee (nor do you want to fix and answer for) someone else's research and work!

It's your deal, or no deal. The tail can't wag the dog. But on the other hand...

... fiver backlink gigs... is that really a runner for a professional seo service?
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300SMG

14 years ago

No pay = NO Work

I had a web client come to me a year ago asking my company to run an eBay store and weekly auctions for their antique biz. Drew up the proposal. Dotted all the i's and same thing they said no. Not only did I lose the eBay gig, we also no longer do their web work.

It's amazing how little others truly think your time/effort is worth.

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wilder1047

14 years ago

I think it's time to introduce his knee caps to Mr. Bat!!

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1 reply

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DavePalermo 14 years ago

Originally Posted by wilder1047

I think it's time to introduce his knee caps to Mr. Bat!!

Hahaha!!!!

Old school technique.
I personally use my Glock....

But seriously there are many other potential customers out there.
Stop wasting time chasing after that pain in the ass and find a new client.
Anyone that's been doing this for a while has encountered clients like this.
I tell them good luck and goodbye.
And never burn your bridges.....
As much as you want to knee cap his ass!
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shane_k

14 years ago

Originally Posted by robgee123

Basically this guy owns two business websites, I re-designed one of them for him at the silly price of £250, with the promise of more work - 2 months ago... still nothing...

Anyways, that's water under the bridge now.

I really hope that I am reading this wrong.

But are you saying that he hasn't paid you this original fee?

Or when you said still nothing that meant he didn't have work for you for 2 months?

If you wrote it meaning that he didn't pay you this original fee, then what makes you think that he will pay you the fees for the SEO and PPC?

Like I said I hope I am reading this wrong.

Thanks

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robgee123

14 years ago

Some great advice here guys!!

I really hope that I am reading this wrong.

But are you saying that he hasn't paid you this original fee?

Or when you said still nothing that meant he didn't have work for you for 2 months?

If you wrote it meaning that he didn't pay you this original fee, then what makes you think that he will pay you the fees for the SEO and PPC?

Like I said I hope I am reading this wrong.

Shane, he did pay me for the website re-design but he's not got me any more work as promised...

Ha Ha
How about walking into a restaurant with the food and just asking them to cook it for you..

I dont want to pay $30 for your lobster, here is mine all you gotta do is throw it in some boiling water, and toss these 2 ears of corn in there while you are at it.

Eddie, pure genius!!

But what is wrong with buying 5er links? I've had some fantastic results! I hire vendors who use SENuke Xcr to build a multitude of high quality Google friendly links for 5 BUCKS!

I agree with Aaron. Stick to your guns on pricing.

That is exactly what I'm going to do! I think I'll even quote the lobster analogy in the Email.

Thanks again folks - have a great weekend!

-Robbie

Thanks
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wolfmmiii

14 years ago

Originally Posted by robgee123

But what is wrong with buying 5er links? I've had some fantastic results! I hire vendors who use SENuke Xcr to build a multitude of high quality Google friendly links for 5 BUCKS!

-Robbie

"Google-friendly" and "fiverr links" and "high quality" really do not belong in the same sentence. The minute you start buying links, they are no longer "Google-friendly". The fact that they are on fiverr for $5 tells me they are in all likelihood not "high quality" either. Throw SENuke into the mix and it becomes even less attractive.

When you say "high quality", what exactly does that mean?

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Joseph Robinson Banned 14 years ago

Originally Posted by robgee123

Some great advice here guys!!

Shane, he did pay me for the website re-design but he's not got me any more work as promised...

They rarely (if ever) actually have "more work" like they promised. It's just a throwaway line given because they know they've got you nice and screwed over on price; but want to make it seem like it is just a "loss leader" for you.
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- jimbo13 14 years ago
  
  Well if this is the same customer you wrote about back in July then you should think about terminating all business relations with him.
  
  In any relationship we have expectations. One normally sets these at the beginning, either by stating them or through actions.
  
  Unfortunately his expectations of you are that you will run around and do things for free or cut price at his behest.
  
  This 'expectation' that has been set will not change.
  
  eg Stella Artois spend literally billions to get people to think that their beer is a cut above.
  
  But in the UK it is called Wifebeater. And there is nothing they can do to change that.
  
  Dan
  
  Thanks
  
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PanteraIM

14 years ago

Fire the customer.

You are massively undercutting your business by charging so low.

The relationship might be different if you charged more and gave more in exchange (which is win-win), than if you charged less and offered less which is lose-lose.

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raechizyl

14 years ago

no pay = no work

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Eddie Spangler

14 years ago

LOL at people saying fire the customer. The op is lucky to get anyone to pay him. He needs to improve HIS skills and knowledge first.

This statement alone tells me his is clueless when it comes to real marketing

But what is wrong with buying 5er links? I've had some fantastic results! I hire vendors who use SENuke Xcr to build a multitude of high quality Google friendly links for 5 BUCKS

OP this is not a bash at you as many people reading are probably in your position and want to blame the customer when the fact of the matter is that the salesperson is just not ready for the big leagues yet. The sooner he recognizes this fact and the sooner he improves his own game then he can move up.

Thanks

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Promise Big.
Deliver Bigger.

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JamesColin

Banned 14 years ago

I don't think it is worth having troubles with a customer. If you're really good at SEO, you should apply it more on your own sites and earn the same money and more with your own products/sites.

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misterme

14 years ago

Originally Posted by robgee123

I re-designed one of them for him at the silly price of £250, with the promise of more work - 2 months ago... still nothing...

There's a lesson I learned about agreements like those. And that's always get something equitable in exchange. A like for a like. What you got was inequitable. You got a promise for a certainty. They promised, you did something. To be "like for a like" you'd offer them a promise in exchange for their promise OR do something in exchange for them doing something. That's only fair! And keeps you from getting into these unfair deals.

Just to illustrate the above, "a promise in exchange for their promise" would be, "I promise I'll give you more work. You: OK. And when you do, I promise I'll give you the discount (or rebate back to you what you're paying for this assignment you want done now)."

Likewise, an example of "do something in exchange for them doing something" would be "I'll do this website for £250. THEM: And we'll sign on for the next website."

He's just Emailed me saying he doesn't want to pay the £75 per ad set-up & management. He said that one of his employees/ mates will provide me with all the keywords & ad copy I need. But I'll still have to set the damn things up & monitor them on a weekly &/or daily basis!!!

"That's not the way I work because I can't vouch for the quality of their keywords and ad copy." Maybe even hint there would be additional and substantial fees charged when you find you have to correct what their guy did, and would only delay their getting the results they want.

Here's an idea: next time with the next person, try offering the whole thing (SEO & PPC campaign and ad campaigns) as one package, at a reduced price off the per item rates, showing them the value of bundling your services.

So, say your SEO for 2 sites is £500 and 3 ad campaigns are £225, making a total of £775, you'd show them that and then offer the whole thing for perhaps £700. And that would block out the "my guy will do the keywords" because if they try to chip away at the package, they go back to the higher per item rates.

Thanks

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wilder1047

14 years ago

He said that one of his employees/ mates will provide me with all the keywords & ad copy I need. But I'll still have to set the damn things up & monitor them on a weekly &/or daily basis!!!

You still need to go in and set-up landing pages for the ad campaign.

I just had a client fire an SEO company because I showed him how the company was inflating search volume with the "phrase" match... I'd do your own research, and wait for the list of keywords to come in and show him where his friend has showed his amateur side.

That is of course, if you feel you should continue to work with him.

If you can confidently advise people on the correct way to make their business more profitable online, then you don't deserve to be treated like crap.

On the other hand, if you just took mindless action before you were ready and are trying to be a jack-of-all-trades just to make the most money possible, you should stop and make sure you're actually providing value to this person.

Thanks

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johnpaulgrant

14 years ago

My advice is to cease any communication with the client and forget about the what he's supposed to pay you for the web design.

Such a waste of time dealing with those types of people. The guy's giving you a hard time.

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Robert Carbine

14 years ago

sometimes one of the best business moves you can make is to "fire" your customer. If you have a customer that is costing you time and money, wish him luck and move on.

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Customer doesn't want to pay...

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