Got this douchey response....
"After careful review, I've determined that we're unable to take further action regarding this matter."
Nothing at all. Guess I can just never use facebook ads.... ever again.
Am I dealing with a disgruntled employee or what? If I showed actual signs of fraud, I suppose that is a fair respone. But I haven't (payment method working fine and I have others if needed), plus I am willing to submit any documentation they need.
Should I move on and forget facebook ads? Are they that "too big to care" like google is now?
I was psyched about trying out their PPC too -- their audience targeting seemed pretty awesome and I found setting up a campaign to be easy. Plus I heard good things. I'm working with bing and I like it a lot so I wanted to branch out and the branch hits me in the damn face.
If this is how their support is handled -- guy basically telling me to piss off -- I don't even know if I want to use them. Worth the bother?
I replied back telling him to elevate this above him. Superior or just someone else because I felt he wasn't doing his job and being lazy (I'm sure he loved that, haha), but I fully expect not to get a reply -- getting that "we're so big we don't need you, go away small fry" sort of felling, you know?
Anyone have this kind of experience with them? Do you recommend jumping through hoops? I've got like 5 credit cards so I could always try again... not that it would work.
Thanks for you input.
P.S. My first campaign was to a squeeze page -- but that's hardly fraud. I used hypertracker link to forward to my site... not fraud. Perhaps these things caused it? I don't know... just shooting in the dark, trying to figure our what I did what or if their "risk department" is just a bunch of unhelpful turds. Thanks again!