Hello, I run into a problem with hostgator. In short, two days ago I wanted to register for a baby plan for six months, however due to the us dollar conversion to canadian dollars, I did not have enough money on my prepaid visa. I couldnt change the plan automatically, so I had to call them, the waiting time was like 30 minutes, and that was around 1 am eastern time. Then I told them my problem, they took another 20 minutes to solve. lol They told me that now I can just re register. I did that, and paid 15.01 for a month with a domain. Now, when I checked the domain, it is still available to register, and of course I cant use it. I contacted them on the phone but after 30 minutes no response, I started a live chat, 30 minutes later some guy replies, makes poor excuses, takes another 10 minutes to tell me that he opened the support ticket with his superiors, because there was a problem with registration. I ask him how much time will it take to solve the problem to which he replies that he doesnt know and have no idea, I kept asking, finally he says that all support tickets are processed in timely order.lol Judging that it takes them 20 to 30 minutes and more to answer a phone or a live chat, I wonder how many support tickets they may have, and how much time it could take to solve a silly problem like domain registration?
How can a big company like this have such horrible customer service. i was with them two years ago, and it was failry good experience. Now, theres no reply on the phone, and when it happens, they dont even solve the problem. They must have outsourced the customer service. In fact the same guy that answered me seem to be the same guy that uses live chat, the first and last name were same. Its unbelievable.