The inner game of sales and belief in product

10 replies
Hey there,

I just wanted to create a thread on inner game. For me, it just means self-confidence without arrogance and I thought this was the prime .

Can you rationally sell something you are not nescessarily overtly enthusiastic about or outright don't believe in? Some people clearly can yet

We all know the story about the salesman that is true believer in his product and company.

Come to think of it, every sales organization have a form of rah rah and a party line. It might rah rah one on one interview. It might be a rah rah group meeting. But they all had a rah rah element to them.At least in legitimate organizations,there are almost always a few people who are true believers (they might not be the top dogs, but they are always there).

I don't really like it, because this mindset just seems to lack in critical thinking.

A few weeks ago, Claude posted an mp3 from a Ben Feldman seminar.
Hearing Ben Feldman speak, you can tell he genuinely believe in life insurance, and no one is surprised when the audience hear he took out XXXXXX$ worth of insurance on himself and his family.

I would rather be a confident idea broker matching prospects to products rather then a crusader

yet can see how it would be hard to beat the genuine belief that Feldman have.

Thoughts?
#belief #game #sales
  • Check this post out:

    http://www.warriorforum.com/offline-...lem-child.html

    I talk about how Feldman's inner belief was supported by tremendous preparation. Before he ever met with a prospect, he had thoroughly investigated him or her. At a certain level, he may have known more about the prospect than the prospect himself or herself. He also knew the products he sold better than anyone. That enabled him to come up with creative solutions to specific problems. Other reps could not think on his level because they didn't feed their creative brain with raw material like Feldman did.

    You may not prepare until you know there is a fit. I support that view to a point--you don't want to get frozen in prep mode without making any calls.

    At the same time, if you are selling solutions that demand a decent investment, you should have a very good idea there is a fit--how your product can help the prospect. You know that from your own experience, studying your product and its benefits, examining old client files, working with senior AEs, getting involved in industry associations, and keeping up on the latest trends in your field.

    Most employees are stretched thin these days. They don't have time for your dilly-dally. You must come in swinging, taking the lead with ideas, suggestions and solutions. That doesn't mean talking and not listening. It means giving your value proposition right upfront.

    Your preparation will help instill inner belief, and that will manifest itself in your daily performance.

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  • Profile picture of the author Matt Lee
    When people/prospects see you truly believe in the product/service your offering, they don't feel like your "selling" to them anymore. Most people hate being "sold" so if you can get beyond that hurdle you'll find it's much easier to close.
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    • Profile picture of the author elomu
      Absolutely! What you speak of is Personal Magnetism...

      For example, you know when someone walks into the room and everyone just 'notices' them? As if they had a magnetic charge to them?

      Well they actually do!

      It's called your enteric brain and theres 150 million nerve endings near your solar plexus... this is not woowoo this is physics.

      I quote '
      Even the most "un-magnetic" person possesses personal magnetism, perhaps even to a considerable degree,
      but is generally so ignorant of the nature of the force of the means of its employment, that he or she
      actually repels other persons instead of attracting
      them. For, do not fail to note this fact, personal magnetism, like material magnetism, may repel as well as attract - it has its positive as well as its negative side. Many very repellent persons are really manifesting a high degree of personal magnetism in a negative
      form, and are driving away persons from them in the same manner that others attract persons to them – it is all a matter of the use of the power.'

      I have tonnes of material on this and love to share
      my skype is nu.clear.verster@gmail.com
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  • Profile picture of the author Claude Whitacre
    Originally Posted by socialentry View Post

    Hey there,

    I just wanted to create a thread on inner game. For me, it just means self-confidence without arrogance and I thought this was the prime .

    Can you rationally sell something you are not nescessarily overtly enthusiastic about or outright don't believe in? Some people clearly can yet

    We all know the story about the salesman that is true believer in his product and company.

    Come to think of it, every sales organization have a form of rah rah and a party line. It might rah rah one on one interview. It might be a rah rah group meeting. But they all had a rah rah element to them.At least in legitimate organizations,there are almost always a few people who are true believers (they might not be the top dogs, but they are always there).

    I don't really like it, because this mindset just seems to lack in critical thinking.

    A few weeks ago, Claude posted an mp3 from a Ben Feldman seminar.
    Hearing Ben Feldman speak, you can tell he genuinely believe in life insurance, and no one is surprised when the audience hear he took out XXXXXX$ worth of insurance on himself and his family.

    I would rather be a confident idea broker matching prospects to products rather then a crusader

    yet can see how it would be hard to beat the genuine belief that Feldman have.

    Thoughts?
    There are two kinds of true believers;

    Those who know so much, that their knowledge supports their point of view. These salespeople understand the competition, the appeals of their product, and understand their prospect. They are engaged.

    And those that know so little that they believe in their product without question. They will spread the "gospel" of their product to anyone who will listen. They tell, not really sell. Some are still very successful.

    As far as Rah Rah meetings?

    I've been to meetings that sing company songs and everyone yells and cheers. There is a benefit to that. It builds camaraderie.

    But it isn't real enthusiasm. It's like a cup of coffee. And caffeine lasts a short time, and then there is a dip.

    Do plumbers have Rah Rah meetings? Do Doctors? Engineers? No.

    Then why some sales organizations? Because the salespeople are doing something contrary to human nature. They are selling badly, and trying to make up for it with a shot of adrenalin.

    You know what works? Training. Roll playing, Going in the field with a successful salesperson so you can watch sales being made.

    Learning that selling is a completely natural act, and so is buying.

    Can you sell something you absolutely don't believe in? Sure. But it's exhausting. You are wearing a mask, and it gets heavy.


    You said;
    I don't really like it, because this mindset just seems to lack in critical thinking.

    Socialentry; You don't need belief. You need knowledge. You need preparation. A truly beneficial product/service will be made better with critical thinking. Learn everything you can about what you sell. The more, the better. And then "belief" that you have a superior product won't be necessary. You'll know.

    Ben Feldman completely understood Life Insurance. His knowledge on how it applied to his prospect was profound. That was his secret. No meetings, no company cheers...knowledge, and preparation, and a strong work ethic.

    Her also had a near manic desire to be Number One. And he was.


    But most people, including salespeople, never read a book on their industry. Never read a biography of a Great Salesperson. Never do their homework...never train...never study technique....and never will.

    The Rah Rah meetings are for them.
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    • Profile picture of the author PaulintheSticks
      That was brilliant. Claude you da man!

      knowledge, and preparation, and a strong work ethic.
      That's where confidence comes from IMO. I would add commitment to that list. Its been a huge factor for me.

      I've been a sponge for knowledge for the last 20 years (probably to a fault) and it has had a massive impact on the quality of service I provide.

      When you become an expert, there is very little competition because, well, otherwise you wouldn't be an expert.

      An in terms of preparation, man I would hate to tell you how much preparation I put into closing this last deal. But I wanted that deal BAD. I was committed, sold out. I was going to get that deal! And I blew those guys away (management team)

      Originally Posted by Claude Whitacre View Post

      There are two kinds of true believers;

      Those who know so much, that their knowledge supports their point of view. These salespeople understand the competition, the appeals of their product, and understand their prospect. They are engaged.

      And those that know so little that they believe in their product without question. They will spread the "gospel" of their product to anyone who will listen. They tell, not really sell. Some are still very successful.

      As far as Rah Rah meetings?

      I've been to meetings that sing company songs and everyone yells and cheers. There is a benefit to that. It builds camaraderie.

      But it isn't real enthusiasm. It's like a cup of coffee. And caffeine lasts a short time, and then there is a dip.

      Do plumbers have Rah Rah meetings? Do Doctors? Engineers? No.

      Then why some sales organizations? Because the salespeople are doing something contrary to human nature. They are selling badly, and trying to make up for it with a shot of adrenalin.

      You know what works? Training. Roll playing, Going in the field with a successful salesperson so you can watch sales being made.

      Learning that selling is a completely natural act, and so is buying.

      Can you sell something you absolutely don't believe in? Sure. But it's exhausting. You are wearing a mask, and it gets heavy.


      You said;
      I don't really like it, because this mindset just seems to lack in critical thinking.

      Socialentry; You don't need belief. You need knowledge. You need preparation. A truly beneficial product/service will be made better with critical thinking. Learn everything you can about what you sell. The more, the better. And then "belief" that you have a superior product won't be necessary. You'll know.

      Ben Feldman completely understood Life Insurance. His knowledge on how it applied to his prospect was profound. That was his secret. No meetings, no company cheers...knowledge, and preparation, and a strong work ethic.

      Her also had a near manic desire to be Number One. And he was.


      But most people, including salespeople, never read a book on their industry. Never read a biography of a Great Salesperson. Never do their homework...never train...never study technique....and never will.

      The Rah Rah meetings are for them.
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  • Profile picture of the author bizgrower
    At a personal level, IMO you have to at least have interest and belief in what you are
    selling and be okay with the approach your company (if you are employed) is using.

    Better if you have a passion for what you're selling. It's something to work towards
    and provide motivation until you get to the point and have the skill set to market
    what you truly want to market.

    More knowledge = more motivation.
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  • Profile picture of the author misterme
    Rah, rah, indeed.

    The only reason sales managers rally their team is to keep them motivated. Which leads to the question: Why do they need constant motivation?

    Because working there sucks. There's huge turnover when people aren't making money or morale is low.

    Not to repeat what Claude pointed out yet to add to it, instead of good sales support and training to help make their sales team wealthy, they try to keep them on a high.
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    • Profile picture of the author Claude Whitacre
      The other problem with Rah Rah meetings, instead of real training, is that nothing in a Rah Rah meeting translated to reasons a customer should buy.

      I've actually had this conversation;

      Salesman "Our product is the best"
      Me "In what way? How do you know?"
      Salesman "Because the others all suck!"
      Me "And?"
      Salesman "And.... they don't work, and ours does!"

      Meaningless babble. Unfortunately, most managers don't know how to sell either, so excitement is what they offer.

      To be fair, I've seen sales meetings where sales were acknowledged, and a few tips were offered...and yes, there was some rah rah aspect to it. But there was a purpose to it.

      Now, Excitement built on knowledge of your offer, the knowledge that you know how to present it, and the knowledge of how to fit it exactly to your prospects wants? Now, that's far more permanent.

      Excuse me, while I get off my soapbox now. :rolleyes:
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  • Profile picture of the author kenmichaels
    There are different types of rah rah meetings. Some of them are designed
    to get that first hour going strong, so the momentum carries thou out the day.

    We have a morning Mo-Jo meeting its mostly about Role playing -
    Pitching each other ... asking for help on objections ... rebuttals ...ect.
    It gets very loud and some times heated .... which is exactly what
    we want.

    Every one has to be here at 9 ... we strongly encourage you be here
    at 8 ... 830 at the latest.

    You have to remember a lot of people coming in are hung over,
    or spent the night out ... something in their lives are making them
    walk in tired, wore out, shoulders bent.

    The meetings are designed to get them woke up, pumped, ready
    for action. The vets, its not for them. They are almost untouchable

    Are you going to fire them for being late? hell no ...
    Are the meetings going to fire them up ... nope.

    Its for the mediocre people .. the new people. The ones who
    are on the fence, as far as continuing to have a job.

    any one who has run a floor knows once you get that "VIBE"
    its impossible to not make money and the vibe gets stronger
    as the day progresses ... until shift change. Then you have
    to start it all over again .... to get that initial hour going strong.
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    • Profile picture of the author Claude Whitacre
      Originally Posted by kenmichaels View Post

      There are different types of rah rah meetings. Some of them are designed
      to get that first hour going strong, so the momentum carries thou out the day.

      We have a morning Mo-Jo meeting its mostly about Role playing -
      Pitching each other ... asking for help on objections ... rebuttals ...ect.
      It gets very loud and some times heated .... which is exactly what
      we want.

      Every one has to be here at 9 ... we strongly encourage you be here
      at 8 ... 830 at the latest.
      Ken; I can see that meeting. But these salespeople are staying under your roof. They aren't going out individually, and doing battle.

      I can even see it if outside salespeople team up. That morning enthusiasm may stay longer. But an individual? It dissipates pretty fast.

      I understand about the hour needed to help with hangovers, lack of sleep, and a caffeine injection. I've had those guys myself.
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