Google strikes again!

62 replies
  • SEO
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So I was running some campaigns on my 2 year+ adwords account and it was running fine... google chalked up $600+ on those campaigns and then suddenly no more ad impressions... I tried to top up the account and they accepted payment but still my ads weren't showing.

Then I sent in an email to them and got back a "Please refer to these FAQs" standard response. After ding-donging here and there, finally someone looked into it and told me the account got suspended/disabled because there were ads that pointed to domains that were "inappropriate"... basically those are domains owned by very legitimate internet marketers.

And without any warning, without any explanation, without any 2nd chances (by the time i wrote in, I already paused all my campaigns), they told me I'm banned for life.

So tell me... Google... wasn't your motto "Don't be evil"?

*****

Google's response to ads not running:

Thank you for your email.

We apologize for the delayed response. Google AdWords is experiencing
rapid growth. We're doing our best to respond to all email requests within
24 hours (Monday to Friday). Thank you for your patience.

I understand you are concerned about your ads not showing. Let me check it
for you.

Your Google AdWords account has been suspended due to submissions of ads,
for the sites, 'abc.com', 'xyz.com', and '123.com' (domain names changed due to protect the innocent) that promote an Unacceptable Business
Practice. In response to the many complaints that we have received from
users and publishers, we've decided not to allow ads which promote "get
rich quick" sites.

As you know, we are committed to making the AdWords experience safe and
effective for our users and our advertisers. We disabled your AdWords
account after a review of your landing page quality evaluations because we
believe that this kind of poor-quality site creates a seriously negative
or possibly harmful user experience.

The decision to disable your AdWords account was not taken lightly, and we
appreciate your cooperation in this matter.

Your ads will no longer run on Google. Future accounts you open will also
be suspended.

While we regret any frustration or disruption this update may cause,
providing our users with the highest quality ads is integral to the
long-term success of our program. As noted in our advertising Terms and
Conditions, Google may refuse any ads or terminate any of your ad
campaigns at any time, for any reason.

You can find links to additional information about our advertising
policies and landing page guidelines below:

* AdWords Advertising Policies:
AdWords Help
* Landing Page and Site Quality Guidelines:
Landing Page and Site Quality Guidelines - AdWords Help

To view our Terms and Conditions, please visit
https://adwords.google.com/select/tsandcsfinder.

We appreciate your cooperation.

****************
#google #strikes
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    • Profile picture of the author tryinhere
      Originally Posted by richgrad View Post

      Internet marketing
      that has been out of favor for a long time along with many other topics as well, some people have them running but so is the fuse burning before they explode.

      Buddy I am sorry to hear about what has happened, and in comment i suppose things could be done better and i never understood why the system just can not ban the ads to those sites rather than the people placing the ads ?

      now if they are your sites, then i believe there is provision to have the suspension lifted by changing the site.

      If it is an affiliate site then it makes it harder and is the black hole nobody wants to talk about openly, but those sites who knowingly send affiliates to the gallows should stop promoting SEM creatives as an option.

      ra already said enough on this topic / people will put a stop to it one day / i hope.
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  • Profile picture of the author tonis
    Sad to hear that Google has dig another hole for themselves... I think with all those restrictions they are sending marketers to facebook and other PPC channels.
    Were your sites internet courses or mlm sites ?
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    • Profile picture of the author thinkahead
      Originally Posted by tonis View Post

      Sad to hear that Google has dig another hole for themselves... I think with all those restrictions they are sending marketers to facebook and other PPC channels.
      Were your sites internet courses or mlm sites ?
      It certainly seems that way. It would also be nice if the defection of so many Adwords users to FB or elsewhere would make an imprint on Google's profits to make them change their ways, but methinks it wouldn't even scratch the surface!

      It also seems to me that Google detests anything to do with internet marketing, assuming that every single offer out there is a fraudulent 'get rich quick' scheme to the point where I've personally struggled to promote legitimate IM products through Adwords. They seem to see an IM product and all manner of alarms go off in the Google Command Center!
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      • Profile picture of the author dbarnum
        Future accounts you open will also be suspended.

        That just sounds too harsh. I mean, if you were a repeat offender, OK. But first time for this type offense, wow.
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  • Profile picture of the author Oscar D
    I know exactly how you feel, I had my Adwords account running for a few months and then after focusing on another project I decided to pause the campaigns.

    The account had been dormant and not used at all for about 6 - 7 months, and then all of a sudden out of the blue I got a banned notification.

    Its shocking, but maybe Google sees us smaller Adwords users as not worth it? Who knows, but I am not letting this set me back!
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  • Profile picture of the author tonis
    Google also bans the Big adwords users... and i think they are mad at people who are trying to make money online.

    For the thread started: have you tried other PPC networks? like yahoo, bing, facebook etc...
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  • Profile picture of the author richgrad
    I spent over US$30K on that account but I guess to google it's small change. And like I said, the least they can do is 1) tell me the problem 2) let me fix it 3) review and let me know if there are any other problems, if not, run those ads they approve...

    and not just disable your account and wait for u to email them to ask whats wrong and then tell u we r sorry, u have ads with domains we don't approve of and thus... we don't care... you're banned for life.

    Just for info, the 3 domains they frowned upon are all domains of established warriors here
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    • Profile picture of the author Alexandre Valois
      Originally Posted by richgrad View Post

      I spent over US$30K on that account but I guess to google it's small change. And like I said, the least they can do is 1) tell me the problem 2) let me fix it 3) review and let me know if there are any other problems, if not, run those ads they approve...

      and not just disable your account and wait for u to email them to ask whats wrong and then tell u we r sorry, u have ads with domains we don't approve of and thus... we don't care... you're banned for life.

      Just for info, the 3 domains they frowned upon are all domains of established warriors here
      Hope you've already contacted them to give them the heads up...
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  • Profile picture of the author charu.seo
    you just cant trust google for anything..My a/c has been banned also.
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  • Profile picture of the author naughtyneo
    Like you mentioned $30K is small change for Google and they are aiming for big shots.
    Google don't care about small advertisers, they care about their surfers.

    But when it comes to big corporte business who are ready to spend tons of money on adwords, google bend the rules.
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  • Profile picture of the author Martin2010
    Yes sorry to hear this Rich and it's also happened to me unfortunately.

    I think the main deal with them is that they don't want to be seen in a bad light but you know come on we are trying to make money online here and why should it bother them if it's a bloody IM niche.

    If they look at the content then they'll see that they are not all get rich quick schemes but in fact programs to actually help people make money, what's the harm in that????????????

    I've had it a few times that it's actually squeezepages that they don't like so if it was then this is probably the reason why they stopped it.
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  • Profile picture of the author gittar1122
    All this is due to monopoly of Google while having a largest online advertising network. Sorry to hear about your loss
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  • Profile picture of the author jigney
    Google has their ad policy and they strictly follow.They have written you that they have received complaint against this ad. you are requested to inquire about your client's business practice.For Google, AdWord business is money making machine they will not do unless there is legitimate reason.
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  • Profile picture of the author HTMweb
    To those whose accounts got banned, did they at least give you your money back?
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    • Profile picture of the author robsterhews
      I have not received my $100 back. They just stopped responding to my emails and kept the money. Every email I sent them was respectful tone and context. I figured if I contacted the BB Bureau - Google would somehow de-index my site.
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  • Profile picture of the author sbucciarel
    Banned
    I think Google is making it pretty clear that they don't like Make Money Online sites. If that is what you are promoting, I would choose something other than Adwords to promote it.
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  • Profile picture of the author Rsberg
    Yet another reason to start targeting other traffic sources. I know Google is the big boy on the block but they arent the only game in town either.

    Sorry to hear about your account!
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  • Profile picture of the author derekwong28
    Still, Google could have given some sort of warning before banning someone for life.

    The truth is that Google has been coming down like a ton of bricks on small publishers for the past few years. it is as if economic conditions aren't bad enought already.

    Large sites can get away with anything, including scraping content like thefind.com, sell links with impunity, or have more than 4 Adsense units per page.

    I hope that Google gets thoroughly investigated for their greedy practices.
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    • Profile picture of the author sbucciarel
      Banned
      Originally Posted by derekwong28 View Post

      Still, Google could have given some sort of warning before banning someone for life.

      The truth is that Google has been coming down like a ton of bricks on small publishers for the past few years. it is as if economic conditions aren't bad enought already.

      Large sites can get away with anything, including scraping content like thefind.com, sell links with impunity, or have more than 4 Adsense units per page.

      I hope that Google gets thoroughly investigated for their greedy practices.
      I've heard of multi-million dollar Adwords spenders also getting banned for the same reasons. It isn't just small publishers. It is about landing page quality and promoting what they consider dodgy Make Money Online or Get Rich Quick programs, along with other dodgy programs like White Teeth, Belly Fat, Colon Cleanse, etc.

      The fact is that they don't think these pages provide users with a good experience and in fact, many of them are scams.

      Google Adwords Shuts Down Million Dollar Affiliate Account

      Google Adwords Continues To Ban Accounts
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      • Profile picture of the author derekwong28
        Originally Posted by sbucciarel View Post

        I've heard of multi-million dollar Adwords spenders also getting banned for the same reasons. It isn't just small publishers. It is about landing page quality and promoting what they consider dodgy Make Money Online or Get Rich Quick programs, along with other dodgy programs like White Teeth, Belly Fat, Colon Cleanse, etc.

        The fact is that they don't think these pages provide users with a good experience and in fact, many of them are scams.

        Google Adwords Shuts Down Million Dollar Affiliate Account

        Google Adwords Continues To Ban Accounts
        I am not against Google not showing ads for sites that they consider as scam.

        What I am against is them banning people for life without any warning.

        I would suspect those mult-million dollar Adwords spenders would have been warned but I am not sure. Of course, nobody would know except them and Google.
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  • Profile picture of the author richgrad
    that's the thing I don't get...

    no matter what, you should at least give a warning... just because you have a t&c doesn't mean anything... if someone makes a mistake u point it out and let them rectify it... if they do it again then u can punish them...
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    • Profile picture of the author Bane
      Originally Posted by richgrad View Post

      that's the thing I don't get...

      no matter what, you should at least give a warning... just because you have a t&c doesn't mean anything... if someone makes a mistake u point it out and let them rectify it... if they do it again then u can punish them...
      Almost reminds me of CPALead...wait...aren't they the leaders in a specific section of the net also?

      Wow...what a coincidence.
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  • Profile picture of the author tpw
    Google is a dominatrix. Every time she speaks, hordes of marketers get down on their knees to kiss her boots.

    There is a great big huge Internet out there, where Google is just one advertising channel.

    Rather than to put all of your eggs in the Google basket, diversify your traffic sources.

    I hope the OP will quickly bounce back, prepared to move forward in a world without Google.
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    • Profile picture of the author dbarnum
      Originally Posted by tpw View Post

      Google is a dominatrix. Every time she speaks, hordes of marketers get down on their knees to kiss her boots.

      There is a great big huge Internet out there, where Google is just one advertising channel.

      Rather than to put all of your eggs in the Google basket, diversify your traffic sources.

      I hope the OP will quickly bounce back, prepared to move forward in a world without Google.
      I agree. You see this with eBay, eLance and many other big entities. Keep in mind there are many other options out there and have been for decades ++.
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      • Profile picture of the author JamieSEO
        AdWords has been nothing except a pain in the butt for me.

        The last image ad I placed was still "awaiting approval" nearly 2 weeks after I submitted it and was an extremely basic G rated ad that pointed to one of my sites where I offer website development services.

        Hardly something that warranted a 2 week thinking process.

        I ended up just canceling the AdWords account and now use Facebook Ads and StumbleUpon for PPC.

        I have been getting better conversions at a much lower cost.

        For anyone not thrilled with AdWords I highly recommend trying out Facebook Ads.
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        • Profile picture of the author richgrad
          Originally Posted by JamieSEO View Post

          AdWords has been nothing except a pain in the butt for me.

          The last image ad I placed was still "awaiting approval" nearly 2 weeks after I submitted it and was an extremely basic G rated ad that pointed to one of my sites where I offer website development services.

          Hardly something that warranted a 2 week thinking process.

          I ended up just canceling the AdWords account and now use Facebook Ads and StumbleUpon for PPC.

          I have been getting better conversions at a much lower cost.

          For anyone not thrilled with AdWords I highly recommend trying out Facebook Ads.
          hows yr experience with stumble? I tried it but didn't really get the kind of results I was hoping for... what types of sites did u try it with?

          and facebook ads seem more to me for branding rather than conversions although i did help a physical biz get customers... not much success yet with affiliate products on fb though
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  • Profile picture of the author John Romaine
    Rich, as far as Im aware you use PPC heavily yes?

    If so, what's your contingency plan? How will this affect your business?
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  • Profile picture of the author scortillion
    You would think Google would at least have some type of dispute service and give you a chance to fix the problem. It’s like getting a speeding ticking and not being able to drive for life because of it.
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  • Profile picture of the author richgrad
    maybe somebody (with enough power) should do something to let them know this wouldn't do... power is really getting to them
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  • Profile picture of the author Chris Munch
    Google is out to protect its audience, because that is where there money ultimately comes from. Without their audience there is no advertisers so they try to maintain very high quality.

    Obviously the way they do it is by no means perfect and a lot slips through the net, but the likelihood is you promoted a product or service that was questionable, or used shady promotion tactics.

    There's plenty of big gurus that have low ethics when it comes to marketing and will provide questionable, unrelated, or non-representative earning screenshots, fake membership limits, fake sign up time limits, fake one time offers, fake promises etc.

    Chances are you were promoting one. It's possible Google was being over-sensitive cause some other bad guy ruined for others, but that doesn't seem to usually be the case. Generally Google has been targeting and kicking out advertisers that are providing a very bad user experience, such as those sending people to scammy CPA offers, or dodgy make money online products.

    Its been well known that Google's standard for advertisers is getting higher, and they are very aggressive about this, and if you test the boundaries don't expect your account not to be closed down without warning.

    Google has spent a long time dealing with marketers, and know that if a marketer pushes the boundary once, they will keep pushing despite warnings, and all warnings achieve for Google is replies of complaints, arguments, and an opportunity for the marketer to figure out a way around it. For Google instant banning has been the most effective method at getting the message out and reducing the amount of low quality ads.

    I don't agree with how Google does business in this regard, but it is something every one dealing with Google should be aware of. Google has a very low tolerance of being f-*-*d with.
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    • Profile picture of the author tryinhere
      Originally Posted by ChrisTew View Post

      I don't agree with how Google does business in this regard, but it is something every one dealing with Google should be aware of. Google has a very low tolerance of being f-*-*d with.
      and for every one who plays with G there is another who tries to do the right thing and is for the better part wanting to abide by the rules and in no way deliberately trying to pass them, but they are caught in the spiders web. the system in its attempt to catch the crap is also catching the innocent per say.

      @ the OP
      u have any suggestions?
      , yes what you will need to do is contact the vendors / site owners in this case and have them change the site so that google can unsuspended your account

      and i doubt you will get the loving you want, but that is your only hope at this stage,

      it is for this reason that strikes at the g policy that they like affiliates, but if you ever promote an affiliate site that gets black banned, the site lives on the affiliate is crushed.

      for those reasons people are better of promoting their own products, at least if it goes belly up, they can alter the site.
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  • Profile picture of the author Greenwarrior
    Google is doing what all the cellular companies did to their affiliates in the early part 2002. They used all of us to build their infrastructure (for 10 years) and when the time was right started to cut commissions. Now most are corporate owned franchises. The little guys were forced out of the industry. Everyone has to remember all google cares about is their stockholders!!

    Ian
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    Please no affiliate links in your signature! Thanks!

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    • Profile picture of the author rinor81
      Originally Posted by Greenwarrior View Post

      Google is doing what all the cellular companies did to their affiliates in the early part 2002. They used all of us to build their infrastructure (for 10 years) and when the time was right started to cut commissions. Now most are corporate owned franchises. The little guys were forced out of the industry. Everyone has to remember all google cares about is their stockholders!!

      Ian
      I agree 100%

      We were the ones to be in google when no one knew it and now it can do whatever it wants, and it does...

      I had also a campaign on PPC that worked good until Google decided to cut its quality score from 7-8 to 1!!! Thus killing my campaign...

      Very frustrating it cares about the big companies and money only these days, as if they don't have enough.

      Good luck to you Rich...and to all of us!
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  • Profile picture of the author dagaul101
    Google is getting more draconian by the day, hopefully Bing, and others can step up
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    • Profile picture of the author paulgl
      Google is one of the best run companies ever.

      They have dug themselves a hole alright. A hole with $30+
      billion in the bank.

      They are about to buy groupon and extend their "evil" empire
      even more. Or at least they are actively going after it, offering
      up to $6 billion for yet another way to rule the local ad genre.

      I know google can be harsh. It sucks. But they do things to protect
      themselves. Hard to believe people think google is hurting itself. Hardly.

      Internet marketing and adwords is not a good combination. Period.
      Ripe for abuse and scams.

      Best thing to do is to be dang determined to show people you don't need
      them. And move on.

      Paul
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  • Profile picture of the author ScottieScott
    I think Google is losing employees, really good employees, to competition. That could be one reason that there is no 2nd chance for anyone. They just don't have the staff or patience to do a 2nd review. Enforcement seems to be a problem. If they gave a second chance, the owner of the Adwords account could find a way to redirect to the sites Google doesn't want to be part of.

    Anyway, it will only be a matter of time before there is some serious competition to Google, but right now they are the big fish
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  • Profile picture of the author camm
    Originally Posted by richgrad View Post

    Your ads will no longer run on Google. Future accounts you open will also
    be suspended.
    Had a friend with the same issue and he ended up opening an account under a business name. Same contact name, different phone (cell) and a po box. No issues since.
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    • Profile picture of the author derekwong28
      Originally Posted by camm View Post

      Had a friend with the same issue and he ended up opening an account under a business name. Same contact name, different phone (cell) and a po box. No issues since.
      It would not be difficult to get another account but the fact remains that you will not be able to promote the websites in question, or for that matter related websites.

      What gets me is that the OP has promoted simlar websites for 2 years. It is quite possible that the TOS has changed during that time. You cannot expect to re-read the TOS again and again and therefore i think a reasonable company would have given a warning.
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      • Profile picture of the author Jesus Carrera
        Not only "make money online" sites, but Google is also very sensitive to any kind of opt-in or affiliate pages with AdWords. If you are lucky they just drop your Quality Score to 0...
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        • Profile picture of the author Cataclysm1987
          The real problem is Google giving too much blind power to their snap reviewers. A snap reviewer can look at your site and go "Oh this looks scammy" without buying the product, evaluating its value or importance, researching the reputation of the seller, or doing a single frickin thing to make a real effort to find out if something is scammy or not!

          These snap reviewers are a bunch of fat middle aged women who sit around worrying about stuff all day and have never set foot out into the real world of entrepreneurship themselves.

          Yet when they ban a site, there is no one for these fat, middle aged women to answer to. These fatties can ban your site without even asking their fat, middle aged manager for permission.

          Yeah I hate Google adwords...
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          • Profile picture of the author QuickSurf
            We had recently talked about this online here, Google absolutely makes no sense and has the mentality of a preschool kid in terms of making decisions... where the f' does all the billions in profit go, seems not a cent is spent on any type of customer service. For example I believe they have bots that do random sweeps and whatever is included in that sweep is banned, b/c people have had their normal accounts banned even with high quality scores and landing pages that aren't promoting make money schemes or sketchy offers etc. Heck, you have brick and mortar companies that have had their accounts banned for no reason, a friends was and all he got was the same dumb canned response google always sends, I'm talking restaurants etc that get their account banned.

            And the past couple months, Google has been on a ban hammer rampage.

            The problem is there are other traffic options, but the conversions/quality are no where near google, you have bing etc, but I know people who have adapted their campaigns to the other places and it works but their generating a fraction of the conversions before from using AdWords.
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        • Profile picture of the author Bingo123
          I've had a similar problem. They sent about 3 warning emails to me in the space of 5 hours (all while I was asleep) and next thing I know my account is suspended for life...no questions asked! Absolutely ridiculous.
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  • Profile picture of the author Jordan Kovats
    I think that the 3000 - 5000 positions Google expects to hire over the next few months, should all go to customer service, or human editors for this type of thing. They know they run the internet, but it has gone to their head. They need more human interaction. Read our Terms of Service is becoming a pretty tiresome response. It's like being pulled over by the police, asking the officer "what for?" as he hands you a ticket, and tells you to read the Highway Traffic Act, and that should tell me what I did wrong.
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    • Profile picture of the author CikaPero
      Originally Posted by theseoguys View Post

      I think that the 3000 - 5000 positions Google expects to hire over the next few months, should all go to customer service, or human editors for this type of thing. They know they run the internet, but it has gone to their head. They need more human interaction. Read our Terms of Service is becoming a pretty tiresome response. It's like being pulled over by the police, asking the officer "what for?" as he hands you a ticket, and tells you to read the Highway Traffic Act, and that should tell me what I did wrong.
      Good comparison!

      Google's revenue from advertising in 2009 was almost 23 billion dollars, and in 2010 it is estimated to grow another 22% to 28 billion.

      If they would only invest 0.1% of that into customer services...
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  • Profile picture of the author Mehak
    sorry to hear about your adwords account. Unfortunately this has affected many marketers recently therefore we are all trying to figure out ways to over come this issue.

    However why not see it as a positive and try out other types of marketing which are also very effective.

    All the best
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  • Profile picture of the author Clickvision PPC
    absolute nightmare.....contacted agency reps recently for a guy who had this happen and we are still awaiting a reply 4 weeks later....think we will get one????
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  • Profile picture of the author BP72
    This is going to sound nutty.. but try this.. get a Firefox plugin or however you want to do it but VIEW YOUR SITE with the user agent set to Google Bot.

    I was hit by this and it turned out to be what is called a Conditional Hack. Ended up being in my footer of the site where there was a function for year that in normal view was fine but viewing as a google bot was a long list of very nasty porn sites.

    Once you remove the contaminated function or functions and the links stop posting you can file for a reinstatement. Took me weeks to figure out.

    Worth a shot..
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  • Profile picture of the author xxxJamesxxx
    Welcome to the Adwords Ban Gang!

    It'll be about this time last year when I got banned and although I miss them I kinda see it as blessing in disguise.

    I now get all the traffic I was paying for with Adwords through SEO.

    James
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  • Profile picture of the author dongwon
    google wants money and more and more...
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    • Profile picture of the author hippomg
      After 8 loyal years and a few hundred thousand dollars later.... They've shut me down without a freaking warning.

      I hope they burn.
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  • Profile picture of the author superSEO2011
    Google reminds me of Scientology - very odd!
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