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Showing results 1 to 34 of 34
Search took 0.07 seconds. Search: Posts Made By: abbyhartz
Forum: Main Internet Marketing Discussion Forum 23rd June 2016, 04:17 AM
Replies: 8
Views: 588
Posted By abbyhartz
Re: My really strange problem with GetResponse... I need help!

Hi Chris,

I'm so sorry to hear about this issue with payment. I completely understand you've been around and around with tickets and calls, but if you'd be willing once more, I'd like to take your...
Forum: Email Marketing 23rd June 2016, 04:14 AM
Replies: 7
Views: 218
Posted By abbyhartz
Re: Does GetResponse fabricate their email statistics?

Hi there,

Very sorry to hear of this confusing situation regarding your analytics. Would you be willing to send me a direct mail here in WarriorForum, or to me direct at:...
Forum: Main Internet Marketing Discussion Forum 13th June 2016, 04:51 AM
Replies: 6
Views: 148
Posted By abbyhartz
Re: With What Are You Struggling With Today?

Hi there,

I'm sorry to hear you are having some trouble with your deliverability. If you'd be willing to send me a private message with your GetResponse account's email address, I would ask our...
Forum: Email Marketing 7th June 2016, 09:59 AM
Replies: 10
Views: 3,062
Posted By abbyhartz
Re: Using Getresponse - all emails go to spam folder (gmail)

Hi Erik,

Very sorry to hear this has been your experience.

Our dedicated deliverability team has double checked our standings with Gmail, and can definitely confirm that we don't have any...
Forum: Email Marketing 23rd May 2016, 06:20 AM
Replies: 45
Views: 8,322
Posted By abbyhartz
Re: GetResponse very high bounce rates

Hi there,

I'm very sorry for this trouble. If you'd be willing to send me a private message with your account's email address -- I will escalate this immediately to our Compliance and...
Forum: Email Marketing 10th February 2016, 03:50 PM
Replies: 4
Views: 432
Posted By abbyhartz
Re: How did you add your GetResponse webforms to your Wordpress website?

Hi there,

Sorry to hear you've been having trouble with this.

Regarding the GetResponse WordPress plug-in, we really do hope that this could be an option for you to place the form on your site...
Forum: Email Marketing 5th January 2016, 08:31 AM
Replies: 5
Views: 2,024
Posted By abbyhartz
Re: GetResponse.... Why the heck do the web forms load so slow!

Hey there,

I'd have to say that specific cases would need to be investigated by our Deliverability team. At times, particular customers can experience some issues with Hotmail deliverability that...
Forum: Email Marketing 9th July 2015, 11:04 AM
Replies: 50
Views: 4,076
Posted By abbyhartz
Re: GetResponse or Aweber?

Hey Ron,

Very sorry you received some misinformation from them. If you would be willing to send me a private message with the email address you used to contact our Support Team, I will personally...
Forum: Email Marketing 3rd June 2015, 01:36 PM
Replies: 45
Views: 8,322
Posted By abbyhartz
Re: GetResponse very high bounce rates

Hi there,

Sorry for my delay in response!

I do have an official report from our Compliance Team regarding this. They manage all of GetResponse's deliverability and are in frequent contact with...
Forum: Email Marketing 13th April 2015, 03:57 AM
Replies: 14
Views: 2,532
Posted By abbyhartz
Re: GetResponse Blacklisted?

Hi there everyone,

I'm very sorry for any confusion there may be out there -- but GetResponse has not been blocked by Hotmail/Outlook. If such a we were to ever, in a worst case scenario, be...
Forum: Email Marketing 10th April 2015, 03:19 AM
Replies: 4
Views: 3,443
Posted By abbyhartz
Re: Why the inactive contacts cannot be removed from Getresponse

Hi there,

So sorry for any delay in my response, and I am more than happy to answer as many questions as you have! :)

1) If someone accidentally unsubscribes from one of your lists, they may...
Forum: Email Marketing 6th April 2015, 06:58 AM
Replies: 4
Views: 3,443
Posted By abbyhartz
Re: Why the inactive contacts cannot be removed from Getresponse

Hi there,

Very sorry for any inconvenience those inactive contacts remaining in the
account may cause you.

Inactive contacts are kept for statistical and compliance reasons (e.g. to prevent...
Forum: Email Marketing 30th March 2015, 11:03 AM
Replies: 45
Views: 8,322
Posted By abbyhartz
Re: GetResponse very high bounce rates

Hi there,

Again I do apologize and we never intend to make any false promises. I do know indeed many users have had issues with the soft bounces, but also have seen our Deliverability Team work...
Forum: Email Marketing 30th March 2015, 08:47 AM
Replies: 45
Views: 8,322
Posted By abbyhartz
Re: GetResponse very high bounce rates

Hi there!

I'm very sorry for the trouble! Our Deliverability team should be able to diagnose the reason for the bounces and try to resolve it with you. Have you reached out to:...
Forum: Email Marketing 3rd February 2015, 10:14 AM
Replies: 63
Views: 8,823
Posted By abbyhartz
Re: Getresponse hotmail deliverability problems

Hi there,

We'd also like to help out with your deliverability if you'd like.
Would you like to message me with any specifics regarding your
account or where you see the deliverability trouble,...
Forum: Email Marketing 3rd February 2015, 10:12 AM
Replies: 63
Views: 8,823
Posted By abbyhartz
Re: Getresponse hotmail deliverability problems

Hey Phil,

I'm very sorry to hear this, we want to do all we can to help remedy this with your account.

Our Deliverability team stays in direct contact with Hotmail to work through any issues...
Forum: Email Marketing 3rd February 2015, 08:42 AM
Replies: 10
Views: 885
Posted By abbyhartz
Re: What's Wrong With GetResponse.com?

Hi there,

It just means that the recipient is viewing/clicking the link after the account has been closed, the message would have only been sent of course while the account was opened.

This is...
Forum: Email Marketing 2nd February 2015, 03:17 PM
Replies: 10
Views: 885
Posted By abbyhartz
Re: What's Wrong With GetResponse.com?

Hi there!

As another poster has mentioned, most likely this has to do with the fact that those particular accounts are possibly disabled, and their links have GetResponse click tracking enabled,...
Forum: Main Internet Marketing Discussion Forum 29th January 2015, 10:15 AM
Replies: 6
Views: 2,118
Posted By abbyhartz
Re: Get Response Spam?

Hey there Shana,

Very sorry to hear you are receiving messages like this.

If you could forward the message to abuse@getresponse.com our
Abuse Team will swiftly investigate and shut down any...
Forum: Main Internet Marketing Discussion Forum 17th December 2014, 01:39 PM
Replies: 21
Views: 2,852
Posted By abbyhartz
Re: Getresponse API double OPT IN question. JVzoo or warriorplus purchase question

Hi Diego,

Anyone who wants to request this for any campaign, no matter its affiliation, that receives
sign ups via API may fill out the form via the provided link. The JVZoo aspect
comes in...
Forum: Main Internet Marketing Discussion Forum 17th December 2014, 11:33 AM
Replies: 21
Views: 2,852
Posted By abbyhartz
Re: Getresponse API double OPT IN question. JVzoo or warriorplus purchase question

Hi there!

Sorry for any confusion.

Anyone using their own script and utilizing the API key for a custom integration for sign ups may have the opt in setting set to single by completing the...
Forum: Email Marketing 11th December 2014, 10:49 AM
Replies: 7
Views: 1,674
Posted By abbyhartz
Re: Moving from Aweber to GetResponse. Qs: Import & List Cleaning

Hey!

It would be best to reach out to our Support Team and they can help you out with
getting your account reactivated.

You can connect via email, 24/7 LiveChat, or telephone support:...
Forum: Email Marketing 11th December 2014, 10:40 AM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

Thank you! That's great to hear! :)
Forum: Email Marketing 11th December 2014, 10:37 AM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

I totally understand your points, however it was never the intention to punish all GetResponse customers for the abuse of a few. The teams were under pressure to work quickly to try and combat the...
Forum: Email Marketing 10th December 2014, 06:55 PM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

My pleasure, Erron. Thanks for sticking it out with us, truly, and thank you for giving us the chance to discuss it here.
Forum: Email Marketing 10th December 2014, 04:19 PM
Replies: 4
Views: 638
Posted By abbyhartz
Re: New policy? Is GetResponse stricter than before when it comes to the "thank-you" page??

My pleasure! And, thanks! ;)
Forum: Email Marketing 10th December 2014, 08:03 AM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

I wanted to update this thread and let you know that our team has decided to revert the recent change of the custom confirmation page back to its original state. There are to be no extra steps...
Forum: Email Marketing 10th December 2014, 08:02 AM
Replies: 4
Views: 638
Posted By abbyhartz
Re: New policy? Is GetResponse stricter than before when it comes to the "thank-you" page??

I wanted to update this thread and let you know that our team has decided to revert the recent change of the custom confirmation page back to its original state. There are to be no extra steps after...
Forum: Email Marketing 9th December 2014, 02:34 PM
Replies: 4
Views: 638
Posted By abbyhartz
Re: New policy? Is GetResponse stricter than before when it comes to the "thank-you" page??

Hi there,

I understand the confusion and inconvenience such an abrupt change would cause you. We are very sorry for the frustration and trouble caused. The change was sparked by an irregularly...
Forum: Email Marketing 5th December 2014, 10:22 PM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

Thanks, Terrance! :) We totally understand the concern, and I hope to be here to follow up with more info soon. I'll continue to be on the look out for any ways I could help with any questions...
Forum: Email Marketing 5th December 2014, 06:19 PM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

I understand everyone's point, and thank you for the feedback. All is being communicated to our teams for consideration.
Forum: Email Marketing 5th December 2014, 06:18 PM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

Hey Brian,

First, haha! :)

Second -- those are awesome points and suggestions. Passing on to our team now!
Forum: Email Marketing 5th December 2014, 05:34 PM
Replies: 22
Views: 2,282
Posted By abbyhartz
Re: GetResponse now ignores your custom confirmation page!

Hi Erron,

I'm very sorry for the inconvenience, I understand how frustrating and confusing such an abrupt change would have felt.

Indeed such a setting change is huge for your business -- and...
Forum: Email Marketing 3rd December 2014, 11:35 AM
Replies: 7
Views: 1,674
Posted By abbyhartz
Re: Moving from Aweber to GetResponse. Qs: Import & List Cleaning

Hi there!

I'd be happy to advise on the GetResponse side of things. :)

We personally recommend the service called BriteVerify to help clean your list
from the older, non-active addresses:
...
Showing results 1 to 34 of 34

 
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